Print/Mail/Scan Production Associate

Overview:

• Responsible for processing engineering drawing requests for Airplane Parts Validation support for end-user customers for a large aerospace company.
• Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets
• Works as part of the service delivery team (Delivery Operations) that is dedicated to supporting our customer, the Boeing Company

The candidate will focus on the following:

• Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
• Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
• Contributing to service transformation and business growth (KPI: Further profitable service revenue)

General:

• Acquires skills to build knowledge from foundational to complex
• Work builds from routine to complex which may require problem-solving skills
• Direct interface to local customer contact

Primary Responsibilities:

• Responsible for processing drawing requests for end users
• Responsible for validating requestor permissions for drawing access
• Responsible for coordinating the resolution of image issues submitted through helpdesk system
• Responsible for locating requested drawings and the associated distribution of those drawings to the requestor.

Candidate Qualifications & Experience:

• Experience in customer-facing role
• Strong computer skills
• Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
• Good communication skills
• Adherence to assigned work schedule and attendance guidelines