As a member of the ShipBob Team, you will...

Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI

Role Description:

The Principal Success Manager plays a critical role in managing and scaling ShipBob’s most strategic merchant partnerships. Sitting at the intersection of account management, operations, and program leadership, this role blends operational fluency with executive-level relationship management to generate long-term success for both ShipBob and our merchants. This role reports to the Senior Manager, Merchant Success.

This role will:

Act as the program lead for assigned top merchants, building and running success frameworks that align operational performance with strategic growth goals.
Partner directly with ShipBob’s fulfillment center teams to ensure processes, SLAs, and escalations are managed with speed and accountability.
Lead cross-functional initiatives spanning Success, Operations, Product, and Finance to deliver scalable solutions for complex merchant needs.
Serve as a trusted advisor to executive stakeholders at both ShipBob and the merchant, ensuring visibility into performance, risks, and opportunities.

Success for this role is measured by the ability to build robust operating rhythms, resolve escalations through on-site leadership, and drive expansion outcomes across domestic and international growth.

What you’ll do:

Serve as the primary program owner for top enterprise merchants, ensuring both day-to-day performance and long-term strategy.
Conduct regular business reviews (on-site and virtual) to provide performance updates, align on goals, and strengthen partnerships.
Partner with Operations leaders to track KPIs, implement process improvements, and resolve escalations quickly.
Run cross-functional initiatives that may include network expansions, process pilots, system enhancements, and cost-optimization projects.
Drive executive-level engagement by building trusted relationships and presenting performance insights and strategic opportunities.
Act as a liaison between merchants and fulfillment center leadership, translating merchant needs into operational action plans.
Develop playbooks, SOPs, and reporting frameworks to standardize merchant program delivery across the portfolio.
Comply to all food safety and compliance policies and regulations.
Additional duties and responsibilities as necessary.

What you’ll bring to the table:

8+ years of experience in account management or program management in a supply chain/logistics role.
Direct project management experience, certifications and training is a bonus.
Familiarity with fulfillment or warehouse operations to credibly partner with on-site operations teams and translate operational challenges into merchant-facing solutions.
Demonstrated track record of managing enterprise-level clients and building executive-level relationships.
Excellent ability to lead cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset.
Business review and client-facing presentation experience at senior/executive levels.
Ability to resolve escalations and negotiate solutions under pressure.
Demonstrated ability to communicate complex ideas clearly and persuasively, both in writing and verbally, while adapting style to diverse audiences including executives, cross-functional teams, and external partners.
High proficiency with Microsoft Office Suite, reporting tools, and CRM platforms.
Ability to travel up to 25% of the time.

Perks & Benefits:

Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Paid Holidays & Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
See Our High-Performing Culture >>>Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $115,496 - $192,493. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

#LI-DNI

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

Use of AI-Assisted Tools During Recruitment

We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment. Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

About the company

ShipBob provides end-to-end e-commerce order fulfillment via a global warehouse network, storing client inventory in fulfillment centers across the US, UK, EU, Canada, and Australia and using a proprietary warehouse management system to track stock. When orders arrive, the system directs picking, packing, and shipping from the nearest center, enabling fast delivery with over 95% of US orders shipped within two days. It differentiates itself by offering a tech-enabled, globally distributed fulfillment network with a single platform for inventory management, order processing, and retailer integrations, plus wholesale workflow features such as EDI automation and retailer-compliant packing slips. The goal is to help e-commerce businesses grow by providing fast fulfillment, reliable stock management, and easy access to wholesale channels.

Company Size

1,001-5,000

Company Stage

Series E

Total Funding

$334.7M

Headquarters

Chicago, Illinois

Founded

2014

Get referred to ShipBob

See people who can refer or advise you

Simplify's Take

What believers are saying

September 2026 ShipBob launched AI Hub, Bobby beta, and Anthropic-verified Claude connector.
May 2026 ShipBob Promise beta promises exact delivery dates and lower support costs.
Autonomous mobile robots and AI returns inspection target higher throughput before 2026 peak season.

What critics are saying

Shopify reviews and BBB complaints cite lost inventory, mispriced shipping, and severe support failures.
Dallas and Grapevine relocations cut 51 jobs, signaling ongoing network consolidation and churn.
FedEx, UPS, and 3PL rivals can undercut margins; service failures can trigger merchant defections.

What makes ShipBob unique

ShipBob owns its full stack, letting Claude and Bobby act on live fulfillment data.
Its network spans US, UK, EU, Canada, and Australia, supporting fast omnichannel scale.
One billion fulfilled units and 70-plus AI actions deepen operational data and workflow lock-in.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Flexible time off
Remote HQ
401K match
Quarterly wellness days
Meeting-less Fridays
Parental leave
Happy hours, snacks, & club
Medical, dental, & vision coverage
Pet insurance

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

Sollega Inc.

Aug 6th, 2026

ShipBob adds Claude-integrated AI to in-house fulfillment tech suite.

ShipBob adds Claude-integrated AI to in-house fulfillment tech suite. Reading Time: 4 mins read Global supply chain and fulfillment platform ShipBob has introduced an artificial intelligence (AI) suite to connect to merchants' live operations using either its agent, Bobby, or Anthropic's Claude. ShipBob said it has built its fulfillment technology stack internally. That stack can now "bring an end-to-end AI layer across its entire operations," the company said in its announcement. It includes ShipBob's model context protocol (MCP), which is what allows it to connect to merchants' operations. An MCP is an open-source standard for connecting AI applications to external systems. Additionally, ShipBob said it has built its technology stack since 2014 instead of buying it. As a result, "its AI is wired into real operations and can act on them directly," according to the company. ShipBob develops MCP for retailers to connect to its AI. ShipBob said its MCP anchors its AI suite for fulfillment technology. The MCP uses an Anthropic-verified connector in Claude or ShipBob's in-dashboard agent, Bobby, to give merchants access to the company's AI tools. "A new ShipBob AI Hub is where merchants learn about ShipBob AI, connect their own tools, and see every action AI takes on their account," the company said. "The same intelligence runs on the warehouse floor, where autonomous mobile robots take on the physical legwork and AI-powered cameras grade returns as they arrive. It is one operation, from the software a merchant works in to the machines on the floor, getting smarter at once." ShipBob said the companies "that win in an AI-native world" will be the ones with the strongest APIs, cleanest operational data and deepest action layer running underneath. "Every commerce platform has an AI story right now," said CEO Dhruv Saxena. "But a storefront can become AI-ready in a weekend, and a supply chain cannot, because a supply chain is not software alone. It is inventory, labor, warehouses, exceptions, and the trust riding on every order. We have been building the stack that lets AI actually operate a supply chain since 2014, so our AI story is not that we added AI to ShipBob. It is that ShipBob is becoming the action layer AI needs to run fulfillment." The company said AI without an action layer "is just a smarter dashboard." That's not enough in the fulfillment space, it added. It said real tests include whether AI can: * See an order and the inventory behind it. * Reship a package that is running late. * Upgrade a reship to a faster carrier. ShipBob said there is no "shortcut" when it comes to inventory, warehouses, labor and delivery promises. How merchants can use ShipBob's fulfillment AI. "I can't even remember the last time I was on a call where someone asked me to decide which orders to prioritize," said Mike McPhail, senior director of distribution at Vuori, in the announcement. "ShipBob's AI just fulfills what needs to come out first. It's made my life easier." Vuori is No. 558 in the Top 1000 Database. The market research tool tracks North America's largest online retailers, ranking them by annual ecommerce sales and more. Vuori is also No. 332 in Digital Commerce 360's all-new AI Rankings. That set of rankings is available in the Top 1000 Pro with AI Database. ShipBob said using its MCP, an AI assistant can: * Reorder a SKU. * Reroute a shipment. * Resolve an exception order. It said brands can run their operations from inside Claude and other AI tools they already use. Additionally, ShipBob said merchants are already making thousands of requests each day through the MCP. Some of those are simple operational questions surrounding an order or how many units of a product are left, it said. Others are action-oriented requests such as moving orders into processing or building inbound receiving orders, ShipBob added. "The hardest part of fulfillment is volatility, but we know volatility is often a great thing for a brand's revenue and growth," said Melissa Nick, chief supply chain officer at ShipBob. "A product goes viral, a promotion overperforms, peak arrives, and suddenly the plan no longer matches the day. Owning the software, the AI, and the robots changes the math. We can manage those swings across the whole network and down to a single site, customer, or SKU, and keep service steady when it matters most. The thinking and the doing finally move together."

Marketplace Beta

Aug 5th, 2026

ShipBob adds Claude-integrated AI to in-house fulfillment tech suite.

ShipBob adds Claude-integrated AI to in-house fulfillment tech suite. Digital Commerce 360 6h ago amazon walmart shopify Executive Summary Global supply chain and fulfillment platform ShipBob has introduced an artificial intelligence (AI) suite to connect to merchants' live operations using either its agent, Bobby, or Anthropic's Claude. ShipBob said it has built its fulfillment technology stack internally. That stack can now "bring an end-to-end AI layer across its entire operations," the company said in [...] The post ShipBob adds Claude-integrated AI to in-house fulfillment tech suite appeared first on Digital Commerce 360. Source Lens Analyst Intelligence Research or editorial analysis that adds market context beyond the official announcement. Impact Level Use this briefing to decide whether your team needs an immediate workflow, policy, or reporting change. Key Stat / Trigger No single quantitative trigger surfaced in this report. Focus on the operational implication, not just the headline. Relevant For Brand Sellers Agencies Full coverage. Global supply chain and fulfillment platform ShipBob has introduced an artificial intelligence (AI) suite to connect to merchants' live operations using either its agent, Bobby, or Anthropic's Claude. ShipBob said it has built its fulfillment technology stack internally. That stack can now "bring an end-to-end AI layer across its entire operations," the company said in its announcement. It includes ShipBob's model context protocol (MCP), which is what allows it to connect to merchants' operations. An MCP is an open-source standard for connecting AI applications to external systems. Additionally, ShipBob said it has built its technology stack since 2014 instead of buying it. As a result, "its AI is wired into real operations and can act on them directly," according to the company. News Advance Auto Parts partners with OneRail on AI-powered fulfillment Abbas Haleem | Jun 17, 2026 Original Source This briefing is based on reporting from Digital Commerce 360. Use the original post for full primary-source context. LinkedIn Post Generator

PR Newswire

Aug 4th, 2026

ShipBob launches first Anthropic-verified fulfillment connector with end-to-end AI suite

ShipBob has launched an end-to-end AI suite integrated across its entire fulfilment stack, anchored by what it calls the first Anthropic-verified fulfilment connector. The Chicago-based supply chain platform introduced ShipBob AI, which operates through an open layer called MCP that connects AI tools to live merchant operations. The suite includes Bobby, an in-dashboard agent currently in beta, and a verified connector for Claude that offers read and write access to 70-plus actions across merchant operations. ShipBob is also deploying autonomous mobile robots across its warehouse network and developing AI-powered cameras to inspect returned items. The company has built its technology internally since 2014 rather than acquiring third-party solutions. ShipBob's MCP already handles thousands of merchant requests daily, from tracking orders to bulk-updating stuck shipments. Bobby will be generally available in autumn 2026.

PR Newswire

May 12th, 2026

ShipBob launches AI-powered delivery date engine and branded tracking to cut support costs by up to 50%

ShipBob has launched its largest seasonal product release, headlined by ShipBob Promise, a delivery date engine trained on hundreds of millions of shipments across its global network. The system uses real-time fulfillment centre data and dynamically prioritises orders to maintain accurate delivery promises, aiming to increase conversion rates whilst reducing support costs. The release also introduces TrackBob, a branded tracking experience extending visibility from warehouse to doorstep across all carriers. The platform addresses "Where is my order?" queries, which account for 30-40% of e-commerce support tickets at $5-22 per ticket. Additional features include AI-powered returns inspection, QR code return labels and restocking automation. ShipBob Promise enters beta in May 2026 for US shipments, with global expansion planned. The company has fulfilled over one billion units across its network spanning the US, Canada, UK, EU and Australia.

Yahoo Finance

Apr 14th, 2026

ARC smart locker tech boosts ShipBob productivity 40%, cuts device shrink by 63%

ARC, a division of ChargeItSpot, is deploying its smart locker technology across all ShipBob fulfilment centres following a pilot programme that delivered a 40% increase in associate productivity. The pilot at ShipBob's North Aurora, Illinois facility reduced device shrinkage by 63%, cut device pick-up and return times by 84%, and decreased manager time spent tracking devices by 97%. ShipBob, a global supply chain and fulfilment platform, deployed ARC's system to manage thousands of handheld devices used by warehouse associates. The smart locker solution combines charging lockers with proprietary device management software to ensure devices remain charged, secure and accessible. The technology addresses operational challenges including missing devices, battery depletion and manual oversight requirements that previously resulted in lost time and reduced output across fulfilment operations.

ShipBob

Principal Merchant Success Manager

About the job