METRO/MAKRO

Wholesale food for HoReCa and traders

Department Manager - Dairy, Bakery & Frozen

Retail Store ManagementPosted on Nov 11

Full-timeKarachi, Karachi City, Sindh, PakistanNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or Intermediate qualification and six years of experience.

Responsibilities

Order stock and maintain optimum stock levels in the department.
Lead the department's Store Associates in mass merchandising, shelf management, stock management, and department cleanliness.
Improve productivity and operational efficiency.
Achieve the department's sales targets.
Mechanize the department overnight following Dark Store Operations protocols and ensure it is ready before the store opens.
Present products according to the planogram.
Ensure activities follow standard operating procedures and comply with all protocols and policies.
Manage secondary displays according to BMPL guidelines.
Maintain discipline in timekeeping and professional attire according to uniform guidelines.
Follow protocols and checklists to maintain quality standards, track product expiries during and after stock deliveries, and apply first in, first out (FIFO) stock rotation.
Address customer complaints, understand customer needs and expectations, and propose solutions when required.
Control shrinkage within provision and focus on availability and placement.

Job Description

Responsible for stock ordering and maintaining the optimum stock level in the department
Lead the team of Store Associates in the department for mass merchandising, shelf management, stock management and cleanliness of the department
Responsible for productivity Improvement – bringing in the efficiency
Responsible for achieving sales targets of the department
Mechanizing of the Department over the night following DSO (Dark Store Operations) protocols and ensure readiness of the department before the store opening
Responsible for presentation of products according to Planogram.
Ensure all activities as per the SOPs, Compliance towards all protocols and policies
Responsible to manage secondary displays as per the BMPL guidelines.
Ensure discipline in time keeping and professional attire as per the uniform guidelines
Follow all the protocols / checklist defined to ensure the quality standards all the time and keep the track record of expiries of product during & after stock deliveries – FIFO to maintain.
Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions (If required)
Responsible for shrinkage control to keep it within the provision and OB focus – availability & placement.

Qualifications

Bachelors Or Intermediate with 6 years of experience

Additional Information

About the Company

METRO/MAKRO

Wholesale food for HoReCa and traders

METRO supplies food and related products to professionals, including hotels, restaurants, caterers (HoReCa) and independent traders, through large physical stores and a delivery network. Its product access combines in-store shopping with Food Service Distribution (FSD) and a digitally connected experience, plus METRO MARKETS, an international online marketplace for professional customers that has grown since 2019. The company’s approach extends across more than 30 countries and relies on a multichannel model to reach about 15 million customers, supported by a workforce of over 85,000 and a 2023/24 sales figure of €31 billion. METRO prioritizes sustainability and reports recognition from indices like MSCI, Sustainalytics and CDP. The goal is to meet professional customers’ needs with reliable, scale-enabled wholesale distribution and digital marketplaces that enable efficient purchasing while expanding international reach.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Düsseldorf, Germany
Founded: 1964

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