Applied Materials

Builds equipment for chip and display factories

Manager – Customer and Commercial Operations

Business OperationsConfirmed live in the last 24 hours

Full-timeHsinchu, Hsinchu City, TaiwanNo salary listedIn-person

About the Job

Requirements

Demonstrates an in-depth understanding of concepts, theories, and principles in the job family, with basic knowledge of related job families.
Applies in-depth knowledge of the function and business and commercial expertise to differentiate the business from competitors.
Guides, influences, and persuades others internally in related areas or externally.

Responsibilities

Lead the After Hours Support organization, providing operational and customer support coverage for Taiwan, Southeast Asia, China, and Japan outside standard business hours, including weekends and public holidays, while ensuring business continuity, effective escalation management, and service excellence.
Adapt departmental plans to address operational challenges and resource constraints.
Drive strategic initiatives that improve efficiency, scalability, and service delivery.
Ensure compliance with SOX, ISO, audit, and corporate governance standards.
Lead performance reviews and drive improvements to strengthen service delivery and customer satisfaction.
Develop talent pipelines and implement structured training and development programs.
Manage resources effectively to support scalable and sustainable operations.
Lead succession planning and organizational development across teams.
Represent the region in strategic systems and process transformation initiatives.
Be accountable for performance outcomes across multiple teams, ensuring alignment with operational goals and service standards.
Manage a generally homogeneous team and adapt plans and priorities to meet service or operational challenges.
Identify and resolve technical, operational, and organizational problems.
Impact segment or function results guided by company strategy and business objectives.

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location:

Hsinchu,TWN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

Lead the After Hours Support (AHS) organization, providing operational and customer support coverage for Taiwan, Southeast Asia (SEA), China, and Japan outside standard business hours, including weekends and public holidays, while ensuring business continuity, effective escalation management, and service excellence.
Adapt departmental plans to address operational challenges and resource constraints.
Drive strategic initiatives that improve efficiency, scalability, and service delivery.
Ensure compliance with SOX, ISO, audit, and corporate governance standards.
Lead performance reviews and drive improvements to strengthen service delivery and customer satisfaction.
Develop talent pipelines and implement structured training and development programs.
Manage resources effectively to support scalable and sustainable operations.
Lead succession planning and organizational development across teams.
Represent the region in strategic systems and process transformation initiatives.
Be accountable for performance outcomes across multiple teams, ensuring alignment with operational goals and service standards.

Functional Knowledge

Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

Applies in-depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition

Leadership

Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

Identifies and resolves technical, operational and organizational problems

Impact

Guided by company strategy and business objectives, impacts results of segment/function

Interpersonal Skills

Guides, influences and persuades others internally in related areas or externally

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

About the Company

Applied Materials

Builds equipment for chip and display factories

Applied Materials designs and builds precision machines that chipmakers and display manufacturers use to form, shape and inspect thin layers of material. Its platforms handle steps such as depositing films and removing unwanted material, helping chipmakers create transistors and wiring at atomic scale. Customers include makers of logic chips and memory, as well as manufacturers of advanced displays. The company earns money from equipment sales, replacement parts and services, and factory software that schedules production and monitors manufacturing processes. Applied Materials was founded in 1967 and is headquartered in Santa Clara, California.

Company size: 10,001+
Company stage: IPO
Headquarters: Santa Clara, CA
Founded: 1967

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