Applied Materials

Builds equipment for chip and display factories

Operations and Customer Quality Manager

Quality EngineeringConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listed

About the Job

Requirements

A bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, or related Engineering Technology.
Advanced Quality Certifications.
Five to eight years of Quality function experience in general industrial equipment, automotive, heavy engineering, medical, or similar industries; semiconductor experience is preferred.
Experience driving investigations using 8D/SCAR root cause analysis, corrective action, containment, prevention, proliferation measures, FMEA, DMAIC, Green Belt certification or equivalent, and analytical tools including Pareto charts, histograms, Ishikawa (Six Elements), scatter plots, control charts, and checklists.
Conceptual and practical expertise in the candidate's discipline and basic knowledge of related disciplines.
Proficiency in Microsoft Office applications, especially Excel, and experience with Power BI.
Experience in high-volume manufacturing environments.
A proven track record managing customer issues and supplier KPIs.
Knowledge of quality systems and measurements, Lean Manufacturing, Advanced Product Quality Planning (APQP), Product Part Approval Process (PPAP), PFMEA, ISO 9001, and Quality Assurance tools.
Understanding of engineering drawings and manufacturing processes.
Ability to work in a diverse and dynamic environment, plan and prioritize activities, present data effectively, solve problems, work in teams, manage time, and understand cost and financial impacts.
Good communication and interpersonal skills, and negotiation and influencing skills.

Responsibilities

Develop and apply quality standards in accordance with company and customer requirements; develop and conduct related tests to verify and improve product quality.
Gather operational and test data and evaluate results.
Develop and use procedures; prepare documentation for inspection and testing procedures; recommend corrective action for procedural, product, or process deficiencies.
Analyze operational data using Excel, including PivotTables and VLOOKUP, and develop and implement recommendations.
Evaluate work methods, procedures, and policies; track qualification status; review reliability test results; determine disposition of non-compliant products; and review and release qualification packs.
Use drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary; read and interpret technical drawings and specification requirements.
Reduce qualification cycle time and cost while meeting quality performance requirements.
Drive continuous improvement in the quality of the company's product portfolio.
Eliminate customer complaints and escalations, and participate in and may lead audits.
Lead multifunctional teams, including design and development engineers, Quality and Reliability engineers, Supply Chain Management teams, suppliers, and technology partners, to implement best-known methodologies and improve product quality and customer experience.
Monitor field customer product performance to identify issues and enable early investigation and mitigation.
Drive investigations, capture root cause analysis, containment, corrective action, and process improvement to prevent recurrence; monitor plans using statistical methods.
Conduct quality post-mortems and document lessons learned from current and older products to prevent recurrence and drive corrective actions into next-generation products.
Drive customer escalation resolution using root cause analysis, containment, corrective action, and process improvements following the 8D discipline format.
Incorporate design, quality, reliability, lessons learned, and Voice of Customer requirements into new product designs to improve quality and reliability.
Manage and coordinate customer parts-per-million performance against supplier parts-per-million, supplier problem solving on time, cost recovery, and supplier warranty indicators.
Undertake special projects as required.
Lead, contribute to, and support continuous-improvement activities.
Prepare and present reports at group meetings and to internal customers.

Desired Qualifications

Semiconductor industry experience is preferred.
Experience in semiconductor equipment manufacturing or an equivalent industry is an added plus.

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location:

Singapore,SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Job Description

Key Responsibilities

Hardware Manufacturing Customer Experience Quality Engineering position

Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests to verify and improve Product Quality.
Gathers operational and test data and evaluates results.
Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.
Analyze operational data – extensive analysis with Excel (Pivot and VLOOKUP); Develop and implement recommendations.
Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs
Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.
Reduces qualification cycle time and cost while still meeting quality performance requirements.
Responsible for driving Continuous Improvement in the Quality of AMAT’s product portfolio
Eliminate customer complaints and escalations. Participates in and may lead audits.
Work and demonstrate ability to closely lead multi-functional teams including but not limited to: experienced design and development engineers, Quality and Reliability engineers, Supply Chain Management teams, suppliers and technology partners in order to acquire and implement best known methodologies and deliver a better quality and customer experience than in current portfolio.
Monitor field customer performance of product to identify issues and allow for early investigation and mitigation
Drive investigation, capture, Root Cause Analysis, Containment, Corrective Action, Process Improvement to prevent issue recurrence, Monitor plans using statistical methods
Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio
Drive customer escalation resolution (root cause analysis, Containment, Corrective Action and Process Improvements following the 8D discipline format) to prevent recurrence of problems
Drive Design, Quality, Reliability, lessons learned and VoC (Voice of Customer) requirements into new product designs to improve the quality and reliability of new products.
Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio.
Drive customer escalation resolution

Requirements

Bachelor's Degree – Mechanical/Electrical Engineering, Computer Science or related Engineering Technology
Advanced Quality Certifications
5-8 Years of Quality function experience in general industrial equipment, automotive, heavy engineering, medical etc. Semicon is preferred
Drive investigation 8D/SCAR Root Cause analysis and Corrective Action, Containment, Prevention, Proliferation measures, FMEA, DMAIC, Green Belt Certified or equivalent, Analytical tools (Paretos, Histograms, Ishikawa (Six Elements), Scatter, Control charts, checklists). Prevent recurrence.
Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
Microsoft Office applications (Excel proficiency required), Power BI
Experience in high volume manufacturing environments
Proven track record working and managing customer issues and suppliers Key Performance Indicators (KPIs)
Manage and coordinate customer PPM (Parts per Million) against supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators
Knowledge of Quality systems and measurements, Lean Manufacturing, Advanced Product Quality Planning (APQP), Product Part Approval Process (PPAP), PFMEA, ISO9001, Quality Assurance tools
Undertake special projects as required
Lead, Contribute and support continuous improvement activities
Prepare and present reports at group meetings and internal customers
Understanding of engineering drawings and manufacturing processes
Ability to work in a diverse and dynamic environment
Planning and prioritizing activities
Good communication and interpersonal skills
Negotiation and Influencing skills
Ability to present data effectively
Problem-solving skills
Team working skills
Analytical skills
Time management
Understanding of cost and financial impacts

On-Site support job 100% - not Hybrid, No Relocation allowance, 12 % Analytical

Experience in semi conductor equipment manufacturing or equivalent industry will be an added plus

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

About the Company

Applied Materials

Builds equipment for chip and display factories

Applied Materials designs and builds precision machines that chipmakers and display manufacturers use to form, shape and inspect thin layers of material. Its platforms handle steps such as depositing films and removing unwanted material, helping chipmakers create transistors and wiring at atomic scale. Customers include makers of logic chips and memory, as well as manufacturers of advanced displays. The company earns money from equipment sales, replacement parts and services, and factory software that schedules production and monitors manufacturing processes. Applied Materials was founded in 1967 and is headquartered in Santa Clara, California.

Company size: 10,001+
Company stage: IPO
Headquarters: Santa Clara, CA
Founded: 1967

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