Senior Technical Program Manager

Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI.

The Senior Manager, Technical Programs will manage these aspects of software development and delivery for Lyric:

• Drive cross-team execution by coordinating engineering, product, and operations to deliver complex projects on time and within scope.
• Bridge technical and business goals through deep technical understanding and strategic oversight, ensuring alignment and informed decision-making.
• Mitigate risks and improves efficiency by identifying blockers early, optimizing processes, and scaling delivery frameworks as the company grows.

ESSENTIAL JOB RESPONSIBILITIES & KEY PERFORMANCE OUTCOMES

• Program Leadership: Drive end-to-end delivery of large-scale programs focused on claim validation, pre- and post-pay analysis, audit automation, and payment recovery.
• Agile Execution: Lead Agile ceremonies across multiple scrum teams, facilitate continuous improvement, and ensure predictable delivery cycles.
• Domain Expertise: Collaborate with business stakeholders to understand complex payment policies, payer-provider relationships, coding standards (ICD-10, CPT, DRG), and integrate this understanding into program planning and execution.
• Technology Oversight: Partner with engineering to scope and deliver data-intensive solutions leveraging rules engines, machine learning models, and claims analytics platforms.
• Compliance & Risk Management: Ensure adherence to CMS, HIPAA, and payer-specific guidelines while managing program risks and mitigating operational bottlenecks.
• Stakeholder Management: Communicate effectively with internal teams (product, data, compliance, operations) and external partners (payers, auditors, regulators) to align on goals and timelines.
• Team Leadership: Mentor junior TPMs and contribute to building a high-performing, outcome-driven delivery culture.

REQUIRED QUALIFICATIONS

Required (quantifiable from resume/application):

• Bachelor’s degree in computer science, Engineering, Health Informatics, or a related field (Master’s preferred)
• Minimum of eight (8) years of technical program management experience, including a minimum of three (3) years in healthcare payment integrity, claims processing, or related systems
• Minimum of eight (8) years experience leading Agile teams with strong understanding of Agile methodologies (Scrum, SAFe, Kanban)

PREFERRED QUALIFICATIONS

• Deep familiarity with claims lifecycle, payment integrity tools, FWA detection, and healthcare reimbursement models
• Demonstrated ability to lead cross-functional teams and deliver complex technology solutions at scale
• Experience with data-driven platforms, including those built on modern data architectures (e.g., Hadoop, Spark, Snowflake, or cloud-native)
• Excellent communication, leadership, and stakeholder management skills

• Proficiency with tools such as Jira, Confluence, AWS DevOps, or similar platforms