Industrial Engineer
About the job
- At least 3 years of experience in Industrial Engineering, Professional Services, and/or Logistics Operations.
- Experience with cloud SaaS deployment models is a plus.
- Project management skills.
- Strong leadership and interpersonal skills.
- Ability to quickly learn new concepts and technologies and convert them into customer solutions.
- Direct customer-facing and implementation delivery experience in a Consulting or Professional Services organization.
- Bachelor’s degree in Industrial Engineering, Supply Chain Management, Business, or a related field.
- Familiarity with emerging technologies and applications in relation to business processes.
- Commitment to customer satisfaction.
- Familiarity with Warehouse Management Systems (WMS) and prior experience implementing new software.
- Support operations to optimize operational performance and achieve desired financial and service results, including project management, implementation, training, go-live support, and technical support.
- Ensure excellent customer relations and engage in high-priority interactions with clients.
- Expand and apply standard methodologies, including configuring workflows for customers and their businesses.
- Ensure smooth, effective operations across multiple concurrent projects for a diverse client base.
- Work with customers to develop operational workflows for their businesses.
- Develop detailed communication plans and execute them with clients to provide timely status reports and clear communication.
- Align operational functions within the company with company objectives and client needs.
- Prioritize professional services projects by value-add, return on investment potential, and impact on technical resources.
- Manage customer communications and expectations for customer deployments.
- Ensure customer service-level agreements and other service requirements are achieved.
- Provide client support during each project’s go-live, evaluate results, and create lessons learned.
- Test processes using test cases, prepare related documents, coordinate with the manager to resolve issues within the required timeframe, and inform management of delays.
- Collaborate with the development team to design new programs when needed for client implementation activities, and coordinate communications with the department to resolve issues.
- Research client issues, document findings, and implement technical activities needed to support and optimize client operations.
- Prepare and maintain technical and business documents, and collaborate with clients and JASCI to resolve issues.
- Establish technical project requirements, maintain professional relationships with clients, and organize project materials.
- Assist clients in monitoring the software implementation lifecycle and support customization when appropriate.
- Train client technical staff on hardware and software issues, identify process issues, and provide solutions.
- Experience with cloud SaaS deployment models.
- A master’s degree or MBA.
About the company
What JASCI does: JASCI provides cloud-based supply-chain acceleration software for omni-channel logistics, helping companies manage warehouse and supply-chain operations from a single view. How the product works: The platform is multi-tenant, multi-company, and multi-lingual, configurable via the Smart Task Engine, and designed to scale without costly, lengthy customizations. It consolidates information in one place and supports flexible user experiences to enable smarter, faster decisions. How it differs from competitors: It avoids long, expensive implementation and customization by offering a configurable cloud platform built for omni-channel needs, with built-in tasks and workflows (Smart Task Engine) that can be adapted without heavy coding. What the company aims to achieve: Enable businesses to stay competitive in today’s markets by simplifying warehouse and supply-chain management, improving visibility, and speeding up decision-making.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Sarasota, Florida
Founded
2015
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Simplify's Take
What believers are saying
- September 2026 Phoenix launch gives JASCI a fresh AI story in a crowded category.
- August 2026 MCP availability lowers integration friction and shortens enterprise evaluation cycles.
- JASCI markets 30-90 day go-lives and zero upfront costs, easing adoption for 3PLs.
What critics are saying
- Phoenix’s 50x development claim invites scrutiny if implementations slip or customer outcomes disappoint.
- Manhattan Associates, Blue Yonder, and Körber already own enterprise WMS buying committees.
- A warehouse-system outage or hallucinated agent action can halt shipping, billing, and customer trust.
What makes JASCI unique
- September 2026 Phoenix embeds agents, AI Studio, and remote control inside live warehouse workflows.
- JASCI’s August 2026 MCP server connects Claude, ChatGPT, Gemini, and Copilot to 290 tools.
- JASCI unifies B2B, B2C, WMS, WES, and robotics orchestration on one cloud platform.
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Benefits
- Remote Work Options