S

SoFi

Lends money and manages bank accounts online

Senior Manager Credit Operations

Full-Time
$115.2k - $198k
Expert
Frisco, TX, USA
In Person
Finance & BankingRetail & Commercial Banking
Company Historically Provides H1B Sponsorship

About the job

Requirements
  • At least 12 years of experience in residential mortgage underwriting, commercial lending, commercial real estate credit, credit risk, portfolio management, or a related financial services discipline, including at least 5 years of underwriting leadership or credit team management experience.
  • Significant experience leading residential and commercial credit underwriting, portfolio management, credit administration, exceptions, scenario management, or a comparable specialized credit function, preferably within a regulated bank or financial institution.
  • Deep experience underwriting or overseeing jumbo and portfolio transactions, including complex refinances and cash-out refinances.
  • Experience evaluating HNW and UHNW borrowers and complex sources of repayment, liquidity, reserves, asset depletion, equity compensation, self-employed income, and layered risk.
  • Experience leading small-balance commercial real estate underwriting and portfolio management, including deal preparation, financial statement spreading, annual reviews, renewals, modifications, and portfolio monitoring.
  • Experience with condo and co-op project eligibility, non-warrantable projects, lender reviews, or portfolio project-risk assessment.
  • Experience managing day-to-day operations, planning, prioritization, execution, resourcing, service levels, and capacity for a team or function.
  • Experience modernizing credit policies, underwriting standards, operating procedures, reporting frameworks, controls, governance routines, or decision-support tools.
  • Experience leading teams, developing talent, and managing individual contributors, specialized underwriters, analysts, portfolio managers, or other credit professionals.
  • Familiarity with bank regulatory expectations, audit, loan review, fair-lending oversight, regulatory exams, credit loss forecasting, or enterprise risk management.
  • Deep experience in residential lending and commercial lending, including mortgage credit, secured lending, commercial real estate lending, commercial credit, portfolio management, underwriting, or credit administration.
  • Strong understanding of jumbo and portfolio underwriting, complex refinances, high-LTV transactions, non-conforming credit, and specialized borrower profiles.
  • Experience evaluating HNW and UHNW borrowers, including complex liquidity and reserve structures, asset depletion, equity compensation, self-employed income, complex tax returns, and layered risk.
  • Experience leading small-balance commercial real estate underwriting and portfolio management, including borrower and guarantor analysis, property cash flow, leverage, debt service, liquidity, collateral, structure, and portfolio monitoring.
  • Ability to solve highly complex credit and operational problems, exercise sound judgment in ambiguity, and make recommendations with clear rationale and disciplined escalation.
  • Experience building operating models, managing workflows and resourcing, and developing KPIs, KRIs, credit quality metrics, portfolio reporting, and management-level updates.
  • Strong understanding of bank credit policy, risk appetite, portfolio governance, regulatory expectations, audit readiness, controls, and consistent execution.
  • Ability to influence senior leaders, Sales, Operations, Credit Policy, Underwriting, and control partners without relying solely on formal authority.
  • Demonstrated experience leading teams through growth, process improvement, modernization, or operating-model change.
  • Strong discipline around documentation, policy adherence, fair-lending awareness, governance, and responsible use of technology in credit decision support.
Responsibilities
  • Set the strategy, operating model, priorities, and service standards for specialized credit operations across residential and Commercial loans.
  • Lead day-to-day planning, prioritization, intake, complexity tiering, routing, escalation paths, and decision ownership for scenarios, exceptions, complex underwriting, and project reviews.
  • Establish KPIs, KRIs, reporting standards, operating routines, and quality expectations for volume, aging, cycle time, service levels, rework, exception trends, and capacity.
  • Build the function in phases, using demand, complexity, service levels, quality, and outcomes to guide staffing, workforce planning, and future investment.
  • Oversee jumbo, portfolio, high-balance, high-LTV, and other non-conforming transactions, including complex refinances and cash-out refinance structures.
  • Guide decisions involving HNW and UHNW borrowers, complex liquidity and reserves, asset depletion, RSU and equity compensation, self-employed and business income, complex tax returns, trusts or LLCs where permitted, and layered risk.
  • Own the front door for residential scenarios from Sales and Operations, providing early guidance on credit viability, structure, documentation, risks, and likely escalation requirements.
  • Operationalize exception reviews with clear intake requirements, recommendation packages, approval routing, decision tracking, and recurring-theme analysis.
  • Lead small-balance CRE underwriting and portfolio management across origination, credit administration, annual reviews, renewals, modifications, portfolio monitoring, and borrower management.
  • Oversee borrower and guarantor analysis, property cash flow, leverage, debt service, liquidity, structure, collateral, repayment sources, and other core elements of small-balance CRE credit.
  • Set quality and turnaround standards for deal preparation, financial statement spreading and analysis, annual reviews, renewals, modifications, and other portfolio-credit activities.
  • Partner with Commercial relationship managers, the CRE Development team, portfolio managers, credit officers, and business leaders to improve submission quality, portfolio discipline, and borrower outcomes.
  • Monitor portfolio performance, credit quality, concentrations, collateral trends, and emerging risks; promptly escalate material credit, operational, compliance, or servicing matters.
  • Lead the specialized condo and co-op project review function when agency or government approval is unclear, lender review is required, or portfolio lending is being considered.
  • Oversee documentation, eligibility, curability, risk evaluation, conditions, overlays, escalation recommendations, and decision tracking for non-warrantable projects.
  • Create review standards, decision guides, checklists, training, and escalation triggers that improve consistency for Operations and Underwriting.
  • Create the feedback loop from scenario requests, exception themes, underwriting outcomes, and condo and co-op reviews into Credit Policy and Administration.
  • Partner on guideline updates, overlays, decision guides, training, and implementation so operational learnings are incorporated into the broader credit framework.
  • Capture recurring questions, ambiguous guidance, documentation gaps, and precedent themes; translate them into policy clarification, process improvements, product requirements, or targeted training.
  • Maintain clear traceability from the initial request through the decision, escalation, policy response, and change-management outcome.
  • Build trusted partnerships with Sales so complex borrowers receive timely, clear, and commercially practical guidance before significant origination effort is incurred.
  • Partner with Operations and the second line of defense on intake quality, handoffs, service levels, documentation expectations, escalation triggers, and the routing of routine versus specialized work.
  • Align with Credit Decisions and Insights, Product, Valuation, Default, Capital Markets, Servicing, Legal, Compliance, Finance, and other control partners when work crosses functions.
  • Hire, coach, and develop a team that values disciplined judgment, constructive challenge, responsiveness, documentation quality, and shared accountability across Home Loans and Commercial.
  • Lead responsible use of AI-enabled research and decision-support tools within a human-in-the-loop control model; use workflow data and recurring questions to improve knowledge and consistency.

About the company

SoFi provides digital financial services for consumers and banking technology for businesses. The SoFi app brings together checking and savings accounts, personal and student loans, mortgages, credit cards, and investment accounts, with banking services provided by its subsidiary SoFi Bank. Its technology business, built through Galileo and Technisys and marketed as SoFi Tech Solutions, supplies payment processing and banking software to other institutions. The group earns net interest income from lending and deposits, plus fees from loan services, financial products, and technology contracts. SoFi was founded in 2011 and is headquartered in San Francisco, California.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2011

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Simplify's Take

What believers are saying

  • Revenue growth is substantial: SoFi reported GAAP net revenue up 43% to $1.2 billion in July 2026 quarterly results.
  • Investment selection expanded: SoFi introduced three private market funds from CAZ and AngelList in August 2026.
  • US family benefits support employees: SoFi offers eligible staff up to 12 weeks of fully paid parental leave.

What critics are saying

  • Client loss hurt technology revenue: SoFi reported a 23% year over year decline in July 2026 results.
  • Personal lending brings greater credit exposure: SoFi identifies personal loans as riskier than its home and student loans.
  • Travel limits flexibility: SoFi's US Partnership Success Manager role requires willingness to travel approximately 10% to 15%.

What makes SoFi unique

  • Bank issued settlement is live: SoFi Bank began settling Mastercard card transactions through SoFiUSD in September 2026.
  • Consumer finance includes an infrastructure business: SoFi Tech Solutions sells payment processing and banking core software to outside institutions.
  • Bank deposits fund lending: SoFi uses deposits at its own national bank alongside warehouse financing and its capital.

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Benefits

You're taken care of. SoFi employees receive comprehensive health, vision, dental, life insurance, and disability benefits—as well as flexible time off, fitness, fertility, and family planning options.

Realize your ambitions. We want to help our employees achieve financial freedom, just like our members. That's why we contribute $200 per month toward your student loans to help pay down your debt—plus free financial classes.

Never stop learning. We offer frequent training, mentorship opportunities, and leadership programs to develop our people. We also cover tuition costs for approved programs, up to $5,250 per year.

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

1%

2 year growth

-6%
Yahoo Finance
Oct 9th, 2026
SoFi launches crypto payment cards in Mexico with Orbi and Mastercard

SoFi Technologies is partnering with Orbi and Mastercard to launch crypto-linked payment cards in Mexico. The programme uses SoFi Tech Solutions infrastructure to enable crypto-to-fiat card spending for Mexican consumers. SoFi provides Mastercard BIN sponsorship and connectivity to the Mexico Domestic Switch. The platform handles issuing, authorisation, processing and compliance. Orbi customers can spend from either fiat or crypto balances, with SoFi's system managing point-of-sale conversion to ensure merchants receive payment in local currency. The partnership aligns with SoFi's strategy to grow capital-light, fee-based revenue streams on top of its bank charter and technology stack. The launch also creates a potential path for stablecoin-powered remittance products built on SoFi's technology in Latin America. Investors will be watching whether SoFi Tech Solutions secures additional Latin American card programmes or remittance products that adopt SoFiUSD.

Kooc Media Ltd.
Oct 8th, 2026
SoFi Technologies (SOFI) stock: falls despite Mastercard deal in Mexico.

SoFi Technologies (SOFI) stock: falls despite Mastercard deal in Mexico. Tldr. Table of Contents * SoFi Technologies stock drops 1.44% to $15.44 despite its new Mastercard deal. * SoFi joins Mastercard and Orbi to introduce crypto-linked payment cards in Mexico. * The partnership enables crypto spending with instant conversion into fiat money. * Stablecoins account for 40% of Bitso's regional crypto purchases during 2025. * SoFi Tech Solutions supports 135 million accounts and nearly 200 global clients. SoFi Technologies (SOFI) stock fell 1.44% to $15.44 during Thursday's intraday trading, despite announcing a new Mastercard partnership in Mexico. The shares lost $0.22 but recovered from midday lows near $15.27. Meanwhile, SoFi Tech Solutions partnered with Mexican fintech Orbi and Mastercard to introduce a crypto-linked payment card. SoFi Technologies expands crypto payments through Mastercard deal. SoFi Tech Solutions announced the partnership on October 8 to expand digital asset payments in Mexico. The program allows Orbi customers to spend traditional money or funds from their cryptocurrency balances. The service converts cryptocurrency into fiat currency during purchases, allowing merchants to receive conventional payments. The partnership combines SoFi's financial infrastructure with Mastercard's payment network and Orbi's digital financial services. SoFi Tech Solutions will manage card issuing, transaction processing, authorization, and compliance services. Mastercard will provide payment network access to support everyday purchases across participating merchants. Orbi customers will access their digital assets through physical and virtual Mastercard cards. The cards will also support cash withdrawals through Mastercard's domestic payment network in Mexico. Furthermore, the Mexico Domestic Switch will connect the program with existing payment infrastructure across the country. Stablecoin adoption supports SoFi's expansion into Mexico. Mexico's large remittance market provides a commercial opportunity for companies developing digital payment services. Stablecoins offer another way to transfer funds across borders and access dollar-linked digital assets. Consequently, SoFi's partnership targets customers who want to use cryptocurrency for regular financial transactions. According to Bitso, stablecoins represented 40% of cryptocurrency purchases across four Latin American markets during 2025. Bitcoin accounted for 18% of purchases across Mexico, Argentina, Brazil, and Colombia. The figures marked the first time stablecoins exceeded Bitcoin in Bitso's regional purchase data. SoFi also plans to support additional stablecoin payment services through its financial technology platform. Its SoFiUSD stablecoin forms part of the broader infrastructure supporting the partnership. Furthermore, the companies aim to connect digital asset transactions with established payment systems and cross-border money movement. SoFi Tech Solutions builds on existing banking infrastructure. SoFi Tech Solutions brings experience from Galileo and Technisys to support its financial technology operations across Latin America. Galileo contributes more than 30 years of payment processing experience, while Technisys provides core banking technology. Together, these capabilities support digital banking, transaction management, lending services, and payment processing. The platform offers card issuing, real-time payment controls, digital banking services, and fraud management tools. Financial institutions can select individual services or combine several products within their existing operations. SoFi supports money transfers through traditional banking channels and newer digital asset settlement systems. Nearly 200 clients currently use SoFi Tech Solutions to operate financial products and services. Its infrastructure supports approximately 135 million accounts and has processed billions of transactions. Over the past three years, the platform has also supported money movement totaling trillions of dollars. Despite the Mastercard announcement, SoFi Technologies shares remained lower during Thursday's trading session. The partnership expands the company's presence in Latin America's developing digital payments market. The session's stock performance showed that the announcement did not reverse the intraday decline. Limited Time Offer Get 3 free stock ebooks. Discover top-performing stocks in AI, Crypto, and Technology with expert analysis. * Top 10 AI Stocks - Leading AI companies * Top 10 Crypto Stocks - Blockchain leaders * Top 10 Tech Stocks - Tech giants

Crypto.com
Oct 8th, 2026
SoFi and Mastercard launch crypto-linked card in Mexico with Orbi.

SoFi and Mastercard launch crypto-linked card in Mexico with Orbi. News Thu, 08 Oct 2026 13:35:59 UTC 1 hour ago * SoFi Tech Solutions, Orbi and Mastercard are introducing a crypto-linked payment card for Mexican consumers. * Cryptocurrency balances will be converted into fiat at purchase, allowing merchants to receive conventional payments. * SoFi's BIN sponsorship gives Orbi access to card issuance, processing and domestic payment infrastructure. SoFi Tech Solutions has partnered with Mexican fintech Orbi and Mastercard to introduce a crypto-linked payment card that connects digital-asset balances to conventional retail spending, expanding SoFi's financial infrastructure business into Mexico's cryptocurrency payments market. Announced on October 8, the program will allow Orbi customers to use physical and virtual Mastercard cards funded by cryptocurrency or traditional money. Digital assets will be converted into fiat currency during payment processing, meaning merchants will not need to accept cryptocurrency directly. Orbi becomes the first crypto-focused participant in SoFi Tech Solutions' Mastercard Bank Identification Number (BIN) sponsorship program in Mexico. The companies also plan to explore stablecoin-powered remittances using SoFiUSD, although the initial product centers on consumer card payments rather than blockchain settlement between financial institutions. ... Continue reading the full article at the original source below. This content is automatically aggregated. Full credit goes to the original publisher (crypto-news-flash.com).

Crypto News Flash
Oct 8th, 2026
SoFi and Mastercard launch crypto-linked card in Mexico with Orbi.

SoFi and Mastercard launch crypto-linked card in Mexico with Orbi. All news is rigorously fact-checked and reviewed by leading blockchain experts and seasoned industry insiders. * SoFi Tech Solutions, Orbi and Mastercard are introducing a crypto-linked payment card for Mexican consumers. * Cryptocurrency balances will be converted into fiat at purchase, allowing merchants to receive conventional payments. * SoFi's BIN sponsorship gives Orbi access to card issuance, processing and domestic payment infrastructure. SoFi Tech Solutions has partnered with Mexican fintech Orbi and Mastercard to introduce a crypto-linked payment card that connects digital-asset balances to conventional retail spending, expanding SoFi's financial infrastructure business into Mexico's cryptocurrency payments market. Announced on October 8, the program will allow Orbi customers to use physical and virtual Mastercard cards funded by cryptocurrency or traditional money. Digital assets will be converted into fiat currency during payment processing, meaning merchants will not need to accept cryptocurrency directly. Orbi becomes the first crypto-focused participant in SoFi Tech Solutions' Mastercard Bank Identification Number (BIN) sponsorship program in Mexico. The companies also plan to explore stablecoin-powered remittances using SoFiUSD, although the initial product centers on consumer card payments rather than blockchain settlement between financial institutions. The agreement brings together three distinct functions: Orbi manages the customer relationship, SoFi supplies issuing and processing infrastructure, and Mastercard provides access to its payment acceptance network. How crypto balances become everyday card payments. The card is designed to remove a practical obstacle to cryptocurrency spending: most merchants operate in local currency and have little reason to maintain digital-asset wallets or manage blockchain transactions. Under the arrangement, customers can hold supported digital assets in their Orbi accounts and use the card at Mastercard-accepting businesses. The payment system converts the necessary amount into fiat currency before settlement with the merchant. Consider a customer holding $200 in digital-dollar assets who makes a purchase equivalent to $50. The card would draw on the customer's available balance and initiate the conversion needed to complete the purchase. The retailer would receive a conventional card payment rather than cryptocurrency. The transaction illustrates why crypto-linked cards differ from direct blockchain payments. The customer may fund spending with digital assets, but the merchant continues using established payment infrastructure. The financial implications are not identical for both parties. Retailers avoid direct exposure to cryptocurrency price movements and do not need specialized blockchain systems. Customers, meanwhile, may face conversion spreads, transaction charges or asset-specific risks before their balances are converted. The companies have not disclosed the supported cryptocurrency list, exchange-rate methodology or complete consumer fee schedule. Those details will determine whether the card offers a measurable advantage over existing debit cards and other crypto-linked payment products. Why SoFi's Mastercard sponsorship matters. Orbi's access to Mastercard is supported by SoFi Tech Solutions' existing issuing infrastructure, rather than requiring the fintech to establish an independent relationship covering every component of card operations. A BIN identifies the institution responsible for issuing cards within a payment network. Through BIN sponsorship, a qualified financial institution or principal member can support a fintech's card program while providing the necessary issuing and processing capabilities. SoFi Tech Solutions, formerly Galileo, is a Mastercard principal member in Mexico. Its infrastructure covers card issuance, transaction authorization, processing, fraud prevention and authentication. The platform also supports integration with Mexico's domestic payment infrastructure, including Mastercard's Mexico Domestic Switch (MxDS). This matters because card issuance involves more than producing a physical or virtual payment credential. Providers must authenticate transactions, manage authorization decisions, support fraud controls and ensure that payments can move through the appropriate domestic networks. SoFi's technical infrastructure also includes capabilities associated with Mexico's SPEI electronic payments system, connecting its broader financial technology offering to domestic money movement. For Orbi, the partnership provides access to established infrastructure while allowing the company to concentrate on its digital-dollar accounts and consumer services. SoFi gains another distribution channel for its financial technology business. The company reports that its technology supports approximately 135 million accounts across nearly 200 clients, although those figures describe its broader platform rather than projected adoption of the Orbi card. Mexico's stablecoin demand creates a distinct opportunity. The partnership enters a market where dollar-denominated digital assets serve purposes beyond speculative cryptocurrency trading. Stablecoins can provide a way to hold dollar-linked value, transfer funds internationally and manage balances outside conventional foreign-currency bank accounts. According to Bitso's 2025 regional data, stablecoins accounted for 40% of cryptocurrency purchases among its users in Mexico, Argentina, Brazil and Colombia, compared with 18% for Bitcoin. These figures reflect activity on Bitso's platform rather than the entire Latin American market, but they illustrate the role dollar-linked assets play within the exchange's customer base. For Orbi, the commercial question is whether users who already maintain digital-dollar balances want to spend those funds directly through a card instead of converting them separately and transferring the proceeds to a bank account. The product could reduce the number of steps between holding digital assets and making retail purchases. Whether it reduces total costs will depend on conversion pricing and the card's operating terms. Mexico's remittance market provides another potential application, particularly for customers receiving money from abroad. However, receiving a stablecoin, converting it into pesos and spending through a card are separate financial activities. Each may involve different providers, charges and compliance requirements. That separation becomes especially relevant as SoFi and its partners consider extending the arrangement into cross-border payments. SoFiUSD opens a separate route into cross-border payments. The companies are also examining future remittance services using SoFiUSD, the dollar-backed stablecoin issued by SoFi Bank. This would extend the partnership beyond consumer spending into the movement of funds between financial institutions and payment providers. SoFi has already taken a separate step in that direction. On September 22, the company announced that stablecoin settlement had gone live across its Mastercard debit and credit card program, which is expected to process more than $25 billion in annualized transaction volume. That figure refers to SoFi's broader card program, not projected spending through Orbi in Mexico. The distinction is essential. Orbi's crypto-linked card concerns how customers fund purchases. SoFiUSD settlement concerns how payment obligations can be discharged between participating financial institutions. Traditional card settlement may require institutions to maintain liquidity against transactions awaiting completion. Stablecoin-based settlement can operate outside conventional banking hours, potentially reducing some prefunding requirements when counterparties and supporting systems permit continuous settlement. SoFi has discussed these operational advantages in its analysis of Mexico's stablecoin card infrastructure. The company also identifies compliance controls, including customer verification, anti-money laundering procedures and payment security standards, as integral to the arrangement. Those benefits do not automatically translate into lower consumer fees. Cardholders' costs depend on the commercial terms established by Orbi and its partners. The next test is pricing and customer access. The partnership announcement does not provide a complete public timetable for card availability, customer eligibility or the launch of future remittance services. Those details will determine the product's immediate commercial relevance. Consumers will need to know which digital assets can fund purchases, whether conversions occur automatically at a disclosed rate and what charges apply to ATM withdrawals or foreign-currency transactions. For SoFi, the rollout will also provide a practical example of how its established issuing business can support crypto-focused fintechs without requiring merchants to adopt blockchain payments. The next concrete disclosures to monitor are Orbi's consumer terms, supported assets and card availability in Mexico. Any subsequent SoFiUSD remittance launch would represent a separate expansion requiring its own settlement arrangements and regulatory considerations.

Yahoo Finance
Sep 30th, 2026
Intuit offers better value than SoFi despite slower growth, analysts say

Intuit and SoFi are both expanding beyond their core businesses into broader fintech platforms, but they differ significantly in business models and risk profiles. Intuit operates established software franchises like QuickBooks and TurboTax with recurring revenue, whilst SoFi runs a bank-led model where lending and net interest income remain crucial. SoFi added a record 1.1 million members in the second quarter, reaching 15.8 million total members. Fee-based revenues hit $472 million, representing 39% of total revenues. Intuit's fiscal 2026 "Big Bets" grew over 30% and reached roughly 30% of total revenues. Mid-market revenues advanced 39%. Analysts expect SoFi's sales to grow 35.52% in 2026, whilst Intuit's fiscal 2027 revenue growth is projected at 9.06%. However, Intuit trades at a forward P/E of 11.18X versus SoFi's 20.92X, making it considerably cheaper despite slower growth.