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Infosys

Global digital services and consulting provider

Principal Consultant - Intelligent Marketing and AI

Technology & Systems ConsultingConfirmed live in the last 24 hours
Full-timeSydney NSW, AustraliaNo salary listed

About the Job

Requirements

  • At least 10 years of experience in martech or customer experience consulting, including architecture-level exposure across at least two major platform ecosystems.
  • A proven track record leading enterprise-scale implementations spanning data platforms, journey orchestration, and personalization.
  • Strong grasp of data privacy and consent frameworks, identity resolution, and integration patterns, including application programming interfaces and event streaming.
  • Demonstrated revenue or profit-and-loss impact, team leadership, and senior client advisory experience.
  • Ability to recommend appropriate tools based on client needs rather than defaulting to familiar vendors.
  • Executive-level communication and stakeholder management.
  • Balance of technical depth and commercial and business acumen.

Responsibilities

  • Define enterprise martech strategy and multi-year roadmaps aligned to client customer experience and business outcomes.
  • Lead architecture design across data unification, identity resolution, consent and privacy compliance, and cross-channel orchestration.
  • Own senior client and C-suite stakeholder relationships; shape statements of work, commercial proposals, and delivery governance.
  • Lead and mentor cross-functional delivery teams of architects, engineers, and analysts across concurrent engagements.
  • Run vendor-neutral evaluation and selection processes across the martech landscape, including customer data platforms, content management systems, personalization, and marketing clouds.
  • Establish delivery frameworks, responsibility assignment matrices, and change management practices for large-scale platform migrations.
  • Bring emerging agentic artificial intelligence and automation capabilities into client engagements where they create measurable value.
  • Contribute to practice growth through capability building, thought leadership, request-for-proposal and proposal support, and partner ecosystem relationships.

Desired Qualifications

  • Experience delivering in regulated industries such as financial services, healthcare, or insurance is strongly preferred.
  • Working exposure to artificial intelligence or agentic systems in martech workflows is highly valued.

About the Company

Infosys

Global digital services and consulting provider

Infosys is a global provider of digital services and consulting. It helps organizations with software development, cloud solutions, data and analytics, automation, and AI-powered platforms to transform their technology and business operations. The company primarily delivers these capabilities through client projects, outsourcing, and managed services, rather than selling a single standalone product. Infosys differentiates itself by its long-standing global reach (present in over 50 countries) and its breadth of offerings, including a dedicated consulting arm and a business process outsourcing unit, which together cover strategy, design, development, and ongoing operations. Its goal is to guide clients through digital transformation and AI adoption at scale, helping them improve efficiency, agility, and competitiveness over the long term.

Company size
10,001+
Company stage
IPO
Headquarters
Bengaluru, India
Founded
1981

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