Cooper Norcross Health

Academic health system serving South Jersey

Patient Services Representative

Clinical Support & Patient AdministrationUpdated on Nov 10

Part-timeMoorestown, NJ, USA$18 - $29In-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least one year of recent registration or billing experience in a medical facility is preferred.
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals is preferred.
Epic experience is preferred.
Excellent organizational, written and verbal communication, and teamwork skills are required.
Demonstrated excellent customer service skills are required.
A customer-service-oriented attitude and behavior, a pleasant and poised demeanor, and excellent phone etiquette are required.
Excellent verbal and written communication skills and computer proficiency are required.
NAHAM Certified Healthcare Access Associate (CHAA) certification is preferred.

Responsibilities

Serve as a resource to the department, patients, families, and healthcare team members within the scope of the role.
Support administrative and scheduling needs for Innovative Delivery Programs, including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs and initiatives as needed.
Answer and field phone calls and voicemail messages, monitor assigned front desk pools, document events in patients’ digital health records, and escalate as appropriate.
Fax and scan protected health information into patients’ digital health records and sort mail.
Schedule and confirm patient appointments and perform check-in and check-out.
Prepare patient charts and information before scheduled appointments.
Facilitate activation of patients’ MyChart accounts when inactive.
Support screening patients for eligibility for the digital Remote Patient Monitoring program, including social and digital capabilities, and facilitate enrollment.
Order and ship digital remote-monitoring devices and confirm patient receipt.
Anticipate and solve problems or issues within the scope of responsibility.
Review digital Remote Patient Monitoring patient agreements and ensure they are signed.
Collaborate with patients, caregivers, providers, and other healthcare team members.
Maintain privacy and confidentiality for all patients.
Attend in-services regularly to further develop in the position and department.
Perform related duties and special projects as assigned or required.

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with Advanced Recovery Systems.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org(opens in new window) to learn more.

Short Description

The Patient Service Representative will be a resource to the department, patients, families, and health care team members within the scope of their role.

They will support the administrative and scheduling needs of the Innovative Delivery Programs including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs/initiatives as needed.

1. Answers and fields phone calls and voice mail messages, monitors assigned front desk pools, documents events in patients digital health record, and escalates as appropriate.2. Faxes, scans PHI into their digital health record, and sorts mail.3. Schedules and confirms patient appointments and performs check-in, check-out.4. Prepares patient charts and information prior to scheduled appointment. 5. Facilitates activation of patient’s MyChart account if not active6. Supports patient screening for digital remote patient monitoring (RPM) program eligibility (i.e. social, digital capabilities) and facilitates digital RPM program enrollment7. Orders/ships digital remote monitoring devices and confirms patient receipt. 8. Anticipates problems or issues and solves within the scope of responsibility. 9. Reviews digital RPM patient agreement and ensures signed.10. Collaborates with patients, care givers, providers, and other health care team members. 11. Maintains privacy and confidentiality for all patients. 12. Regularly attends in-services to further develop position and department.13. Performs all related duties or special projects as assigned/required.

The above are guidelines for the position but are not necessarily a delineation of all the actions/duties necessary to the job.

Experience Required

Minimum one year of recent registration or billing experience working in a medical facility preferred.
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
Epic experience preferred.
Excellent organizational, written/verbal communication and teamwork skills.
Demonstrated performance of excellent customer service skills.

Education Requirements

High School Diploma or equivalent required.

Special Requirements

Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Salary Min ($)

USD $18.00

Salary Max ($)

USD $29.00

About the Company

Cooper Norcross Health

Academic health system serving South Jersey

Cooper Norcross Health is an academic health system serving South Jersey from the Philadelphia suburbs to the Jersey Shore. Its Camden flagship is South Jersey's only Level I adult trauma center and the busiest in the Philadelphia region; the system also operates a Level II pediatric trauma center and MD Anderson Cancer Center at Cooper. Patients access primary, specialty, emergency, inpatient, surgical, urgent, and rehabilitation services at Cooper hospitals and outpatient clinics, while physicians teach at Cooper Medical School of Rowan University and advance care and research. Rooted in Cooper Hospital, which opened in 1887, the not-for-profit system is headquartered in Camden, New Jersey.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Camden, NJ
Founded: 1887

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