Housekeeping Supervisor

Mandarin Oriental, Desaru Coast is looking for a Housekeeping Supervisor to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Housekeeping Supervisor is responsible for overseeing and coordinating the daily housekeeping operations, ensuring that guest rooms, public areas, and back-of-house areas are clean, well-maintained, and meet established cleanliness and hygiene standards. The role involves supervising housekeeping staff, inspecting rooms, managing schedules, and supporting the team to deliver excellent guest service.

As a Housekeeping Supervisor, you will be responsible for the following duties:

• Supervise and assign tasks to room attendants, public area attendants, and other housekeeping staff.
• Inspect guest rooms, corridors, and public areas for cleanliness, maintenance, and proper setup.
• Ensure adherence to hotel cleanliness and hygiene standards, including compliance with safety and sanitation protocols.
• Train, mentor, and monitor performance of housekeeping staff.
• Maintain housekeeping records including room status, inventory, lost and found, and staff attendance.
• Coordinate with the front office and maintenance departments to ensure room readiness and timely repairs.
• Handle guest requests, complaints, and feedback related to housekeeping promptly and professionally.
• Monitor usage of housekeeping supplies and linen; request stock replenishment when needed.
• Ensure proper use and maintenance of cleaning equipment and tools.
• Support deep cleaning and special housekeeping projects as assigned.

As Housekeeping Supervisor, we expect from you: 

• Good leadership, communication, and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Familiarity with cleaning techniques, equipment, and safety standards.
• Basic computer literacy for reporting and documentation purposes.
• At least 2–3 years of experience in housekeeping, with at least 1 year in a supervisory role.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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