Integration Technical Analyst
No salary listed
Mid
Bogotá, Bogota, Colombia
Hybrid
Solution EngineeringImplementation & Technical Account Management
About the job
Requirements
- At least 2–3 years of experience in technical support, integration support, quality assurance, implementation, or a junior backend/API role.
- Hands-on knowledge of REST APIs, including reading documentation, building requests in Postman, interpreting JSON payloads, HTTP codes, webhooks, and callbacks.
- Experience with a ticketing system and meeting agreed-upon response times.
- Basic SQL knowledge and proficiency with a business intelligence tool.
- Intermediate English proficiency (B2).
Responsibilities
- Maintain the appointment schedules of each integrated physician.
- Manage the incident queue from start to finish, ensuring compliance with response and resolution times (SLAs).
- Provide technical support to partner developers during the development process, manage API credentials, and ensure compliance with Docplanner standards.
- Proactively monitor the availability of integrations to detect broken or silent APIs before they are reported.
- Create and maintain up-to-date integration manuals and troubleshooting guides for each partner, ensuring they properly feed the AI assistant.
- Produce support materials, including audits, videos, and mapping logs, and conduct training sessions for the Customer Success team.
- Build and maintain lightweight automations, including scripts, flows, and agents, to reduce repetitive manual tasks and detect anomalies.
About the company
Doctoralia Colombia runs a digital health marketplace and SaaS for clinics. Patients can search for healthcare professionals by location, insurance, language, and specialty, compare reviews, and book in-person or telemedicine appointments. Providers subscribe to tools that boost online visibility, manage bookings, send reminders, and automate administrative tasks to cut no-shows. As part of the DocPlanner Group, it taps into a global network of over 60,000 verified professionals to help patients access private care more easily.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Bogotá, Colombia
Founded
N/A
Get referred to Doctoralia Colombia
See people who can refer or advise you
Simplify's Take
What believers are saying
- Doctoralia Colombia still posts active patient reviews and verified bookings in 2026.
- Capterra and GetApp show 4.7/5 ratings, supporting clinic retention and referrals.
- Doctoralia Solidaria expanded free teleconsultations after Colombia's earthquake, strengthening brand goodwill.
What critics are saying
- The Markup reported 2026 trackers shared Colombian appointment data with TikTok and LinkedIn.
- Privacy scrutiny can trigger Colombia, Brazil, and EU enforcement, weakening trust fast.
- Rising platform competition can commoditize bookings, pushing clinics toward cheaper channels by 2027.
What makes Doctoralia Colombia unique
- Doctoralia Colombia links patients to 60,000 verified providers and direct online booking.
- DocPlanner's 13-country network gives Doctoralia cross-border product, data, and sales leverage.
- Doctoralia Pro bundles scheduling, reminders, and reputation tools into one clinic workflow.
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Benefits
- Health Insurance
- Meal Benefits
- Hybrid Work Options
- Flexible Work Hours
- Remote Work Options
- Paid Vacation
- Professional Development Budget
- Training Programs
- Wellness Program
- Gym Membership
- Mental Health Support
- Parental Leave