K

KRAFTON

Develops and publishes cross-platform games

Global Live Service Operations Specialist

Customer ExperienceConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

  • Experience across the full game lifecycle, from launch and live service through service shutdown.
  • Ability to communicate proactively to resolve problems.
  • Ability to analyze metrics and data needed for operations work.
  • Experience using, planning, and improving service infrastructure tools.
  • Experience using AI tools to perform operations work or improve processes.
  • No impediment to overseas travel.

Responsibilities

  • Respond to global live-service issues.
  • Develop strategies and operational policies for addressing abusive users.
  • Establish service policies and conduct risk reviews for game content and live services.
  • Establish and improve global work processes.
  • Plan and use service infrastructure tools.
  • Collect, classify, and cluster user voice-of-customer feedback, and communicate findings internally.

Desired Qualifications

  • Experience operating mobile and PC cross-platform services.
  • Experience playing and understanding games across a variety of genres.
  • Ability to communicate smoothly and logically.
  • Ability to perform work responsibly and demonstrate a proactive attitude.

About the Company

KRAFTON

Develops and publishes cross-platform games

Krafton is a group of independent game studios that develops and publishes video games for PC, console, and mobile. Its business model centers on delivering high-quality games and monetizing them through game sales, in-game purchases, and licensing deals, with PUBG as a flagship title. Krafton differentiates itself by coordinating a network of studios and investing in technology and publishing support rather than relying on a single in-house studio, enabling a diverse catalog and esports initiatives. Its goal is to push the boundaries of gaming and connect people through shared entertainment moments across platforms.

Company size
51-200
Company stage
IPO
Headquarters
Seongnam-si, South Korea
Founded
2007

Recently Posted Jobs

Explore more opportunities at KRAFTON

See more jobs