General Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Overview
This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. Most of the time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
General Manager Responsibilities (Responsibilities and essential job functions include but are not limited to the following):

Leadership 
Setting goals for the work group, developing organizational capability, and modeling how we work together
Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
Provides coaching and direction to the store team to act and to achieve operational goals.
Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Planning and Execution
Developing strategic and operational plans for the work group, managing execution, and measuring results
Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately to ensure effective store operations.

Business Requirements 
Providing functional expertise and executing functional responsibilities
Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
Solicits customer feedback and proactively researches local markets to understand customer and community needs.
Use all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance

Partner Development & Team Building 
Providing partners with coaching, feedback, and developmental opportunities and building effective teams
Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
Challenges and inspires partners to achieve business results.
Challenges and inspire team members to achieve business results.
Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, cultural nuances, needs and concerns. Challenges and motivates partners to achieve business results.
Ensure partners adhere to legal and operational compliance requirements.
Ensure team members adhere to legal and operational compliance requirements.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.

Qualifications:
Required
Must have a high school diploma or equivalent
2 to 3 years of Starbucks Management experience preferred
3 to 5 years of food and beverage service industry experience in QSR and/or Starbucks
Open availability, must be able to work all shifts, holidays and weekends
Working knowledge of general QSR operations, including personnel management, food planning and preparation, purchasing, par levels/daily and monthly inventory, sanitation and health codes and security
Must have a strong understanding of Profit and Loss Statements
Demonstrated ability to manage operating costs in accordance with budgets
Familiarity with restaurant management software and POS
Must demonstrate honesty and integrity inside and outside the workplace
Ability to obtain and maintain food handler’s certification card
Must possess computer literacy skills
Must be able to lift 45 lbs.
Excellent leadership skills
Must have a passion for coaching and developing others
Comfortably setting priorities and delegating tasks as needed
Extremely organized and detailed oriented
Strong interpersonal and communication skills
Must strive for 100% customer satisfaction
 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!