Administrative Assistant 3

The Administrative Assistant III for the Retention and Student Success unit provides front-facing administrative, clerical, and operational support to NTC offices and senior-level staff. The position serves as a primary point of contact for students, faculty, staff, visitors, and campus partners, providing customer service, basic information about NTC programs and services, and appropriate referrals.

The position supports daily office operations, including reception, telephone coverage, scheduling and calendar support, room reservations, meeting and event logistics, catering, purchasing, expense reporting, data collection and organization, records management, and routine communications. The position also provides designated administrative support to the Office of the Vice Dean and coordinates with offices in Mussafer and Cudd Halls as needed.

Success in this role requires excellent customer service, attention to detail, discretion, organization, and the ability to manage multiple priorities in a fully in-person office environment.

REQUIRED EDUCATION AND EXPERIENCE:

•    High School Diploma/equivalent and two years’ clerical/administrative office experience, to include one year of data entry experience.

PREFERRED QUALIFICATIONS: 

•    Bachelor’s degree and more than two years’ directly related experience, including one year of data entry experience.

•    Ability to work well under pressure and handle multiple tasks at once.
•    Ability to communicate effectively both in verbal and written capacities.
•    Excellent customer service and interpersonal skills, particularly in a front-facing reception environment.
•    Knowledge of basic Microsoft Office computer programs such as Word, Excel, etc.
•    Proficient in data entry, keyboarding, and information organization skills.
•    Ability to maintain confidentiality and exercise appropriate judgment and discretion when handling administrative, financial, student, and personnel-related information.
•    Flexibility and availability to work mornings, evenings, and/or weekends, as needed for special events.
•    Ability and desire for continuous improvement and learning academic advising best practices.
•    Ability to coordinate administrative logistics, including catering, room reservations, purchasing, deliveries, and meeting or event support.
•    Ability to follow established procedures and use templates and other approved resources to communicate information accurately on behalf of NTC leadership.
•    Ability to work collaboratively with multiple offices, departments, and campus partners.