Assistant Housekeeping Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Housekeeping Manager, you'll support the Rooms Division Manager in leading the housekeeping operation, ensuring the highest service standards while inspiring and developing a high-performing team. 

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. 

In addition, we're looking for someone who has: 

• A degree in Hotel Management or a related field. 
• At least one year of experience in leadership or supervisory role within Housekeeping or a similar hotel operations department. 
• Strong verbal and written communication skills in both Swedish and English. 
• The ability to effectively organise, prioritise, and manage multiple tasks in a fast-paced environment. 
• A positive attitude and a collaborative approach to working with colleagues across the hotel. 
• A passion for delivering exceptional customer service and creating memorable guest experiences. 
• Strong time-management skills and the ability to work independently while also contributing as past of a team. 
• A commitment to consistently demonstrating Hilton's values in everything you do. 

Here's what you'll do during a typical day:

• Leadership and team development: Support the Rooms Division Manager in leading and developing the housekeeping team. Conduct daily briefings, training sessions, and on-the-job coaching to ensure high performance, engagement, and consistent delivery of Hilton Service standards. Assist with onboarding, performance reviews, and recognition initiatives. 
• Guest Experience, Quality & Brand Standards: Ensure guest rooms, public areas, and back-of-house spaces consistently meet Hilton Brand Standards and exceed guest expectations. Conduct regular quality inspections, monitor guest feedback, support Quality Assurance activities, and ensure all cleaning procedures and deep-cleaning programs are completed to the highest standards.  
• Operational Excellence: Oversee daily housekeeping operations to ensure productivity and service goals are achieved. Assist with scheduling, inventory management, stock control, and departmental communication while maintaining effective relationships with suppliers and outsourced service providers. 
• Coordinate maintenance needs: Partner with Engineering and Property Operations to facilitate timely repairs and upkeep of guest rooms and public spaces
• Financial and resource management: Support departmental cost control by monitoring consumption of cleaning supplies, guest amenities and linen. Assist with stocktaking, inventory control processes, and the efficient use of departmental resources and equipment. 
• Health, Safety & Compliance: Promote a safe working environment by ensuring compliance with Hilton policies, health and safety procedures, fire regulations, hotel security standards, and chemical handling requirements. Support risk assessments and wellbeing initiatives within the department.