Business/System Support Analyst
About the job
- U.S. citizenship is required.
- A minimum of 3 years of related professional experience is required.
- Proven experience as a Business Analyst, Systems Analyst, or Application Support Analyst is required.
- Experience gathering and documenting requirements for enterprise systems or financial applications is required.
- Strong understanding of business analysis methodologies and best practices is required.
- Experience providing end-user system support in a production environment is required.
- Ability to create clear documentation, process diagrams, and functional specifications is required.
- Strong analytical and problem-solving skills are required.
- Strong communication skills and experience working directly with non-technical stakeholders are required.
- A Bachelor's Degree is required.
- Collaborate with business stakeholders to elicit, analyze, and document requirements for loan application and monitoring workflows.
- Facilitate requirements-gathering sessions and working group sessions.
- Develop and maintain business requirements documents, functional requirements, user stories, and process flows.
- Translate business needs into clear, testable system requirements for development and configuration teams.
- Support system design reviews, testing, and user acceptance testing.
- Assist with prioritization of enhancements, defect resolution, and release planning as needed.
- Ensure requirements align with business processes, regulatory requirements, and operational needs.
- Serve as a point of contact for user questions, access requests, and system issues.
- Document and track incidents, service requests, and enhancements using a ticketing system.
- Develop and maintain user guides, training materials, and standard operating procedures.
- Conduct user training sessions and knowledge transfer activities as needed.
- Coordinate with technical teams to resolve system defects and performance issues.
- Experience with loan application systems is preferred.
- Experience with Jira is preferred.
About the company
RER Solutions delivers platform insight-driven advisory and responsive support services to federal clients. It provides guidance and hands-on support to meet client needs, leveraging its status as an SBA-certified 8(a) economically disadvantaged woman-owned small business with over 25 years of federal contracting experience. The company operates by offering advisory services, program management, and tailored support through a customer-focused approach, rather than selling a product. Its differentiators include its long tenure serving federal clients, its 8(a) certification and woman-owned status, and a focus on insight-driven platforms to inform decisions and drive outcomes. The company's goal is to help federal agencies achieve their missions efficiently by providing accountable, equitable, and responsive services that adapt to client requirements.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Herndon, Virginia
Founded
N/A
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Simplify's Take
What believers are saying
- Treasury awarded RER $2.7 million on March 31, 2026, extending near-term cash flow.
- Five awards still have active period-of-performance end dates through September 2028.
- RER's GSA contract remains valid through July 29, 2026, preserving federal buying access.
What critics are saying
- Small Business Administration drove $922.3 million, creating severe customer concentration risk.
- Most tracked obligations sit in 541611, exposing RER to procurement and contract-renewal shocks.
- If Treasury and SBA recompetes slip in 2026, revenue can fall sharply.
What makes RER Solutions unique
- RER Solutions specializes in federal financial advising, asset resolution, and management consulting.
- Its GSA MAS scope spans valuation, portfolio stratification, loan servicing, and disposition strategies.
- The firm has 25+ years serving agencies like Treasury, SBA, and HUD.
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Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Disability Insurance
- Paid Holidays
- Paid Vacation
- Paid Sick Leave
- 401(k) Company Match