Gopuff

Direct-to-consumer delivery of convenience items

Site Manager

Warehouse & FulfillmentPosted on Nov 9

Full-timeMinneapolis, MN, USANo salary listedIn-person

About the Job

Requirements

At least 3 years of experience in a fast-paced environment and leading a blended workforce of W-2 and 1099 employees.
Experience in retail, grocery, military, restaurant, or an equivalent environment.
Strong written and verbal communication skills.
Strong conflict-resolution skills.
Strong team-development and engagement skills.
Proficiency with computers, email, and Google Suite.
Ability to lead in an ever-changing environment.
A proven track record of improving processes and efficiencies as a change agent.
Ability to work fluid schedules, be available during peak operating hours from 5 p.m. to 3 a.m., and support the facility on weekends or holidays as needed.
Ability to stand, bend, reach, and walk during shifts.
Ability to lift up to 49 pounds.

Responsibilities

Plan, direct, and be accountable for facility operations, including deliveries, inventory, equipment, and systems.
Drive improvements to key performance indicators, including order picking time, order dwell time, drive time, order defect rate, and cost per order.
Train and coach facility associates to work safely while following standard work and processes.
Drive the site's financial performance by ensuring budgeted productivity, labor, and other expenses are achieved.
Ensure compliance with company and legal policies, procedures, and warehouse regulations by analyzing and interpreting reports.
Implement and monitor safety and human resources compliance, asset protection, safety controls, and the safety of people and products; conduct operational and quality-assurance reviews.
Develop and implement action plans to improve performance, provide direction and guidance on executing company programs, and direct the management team in maintaining confidentiality of information, documentation, and assigned records.
Create and implement plans to improve the facility's safety, culture, and financial performance.

Desired Qualifications

A bachelor's degree.
Professional fluency in Spanish.

Gopuff is seeking a Site Manager to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners.

Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.

Responsibilities:

Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems

Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.

Training and coaching associates in the facility to work safely while following all standard work and processes.

Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved

Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports

Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews

Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records

Create and implement plans to improve the safety, culture and financial performance of the facility

Qualifications:

3+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.

Retail, grocery, military, restaurant or equivalent experience

Bachelor’s degree, preferred

Strong written and verbal communication skills

Strong skills with conflict resolution

Strong skills with team development and engagement

Proficiency in computer usage, email, and Google Suite

Ability to lead in an ever-changing environment

Proven track record of being a change agent with improving processes and efficiencies

Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business

Ability to stand, bend, reach and walk during shifts

Ability to lift up to 49 pounds

Professional fluency in Spanish, preferred

#LI-GOPUFF

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

About the Company

Gopuff

Direct-to-consumer delivery of convenience items

GoPuff is a digital delivery service that brings a wide range of everyday items directly to customers’ doors, including convenience items, snacks, beverages, and even alcohol. Customers place orders through the GoPuff app or website, and GoPuff handles inventory and delivery through its own network, charging for the items plus a delivery fee. Revenue comes from product sales and delivery charges, with occasional discounts and promotions to attract shoppers. Unlike many rivals, GoPuff emphasizes rapid, door-to-door delivery across a broad product lineup, relying on its own stock and logistics to speed up service. The company aims to make it fast and easy for people to get daily essentials without leaving home.

Company size: 1,001-5,000
Company stage: Late Stage VC
Total funding: $5.2B
Headquarters: Philadelphia, PA
Founded: 2013

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