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Hire Horatio CX

Tech-enabled BPO for omnichannel CX

People Culture & Wellness Manager - Sdq

Full-Time
No salary listed
Mid
Bachelor's
Santo Domingo, Dominican Republic
In Person
People & HRHR Generalist & Employee Relations

About the job

Requirements
  • At least 3 years of experience in similar roles.
  • A bachelor's degree in organizational or industrial psychology, business administration, or a related field.
  • Ability to create and implement employee-engagement strategies to boost morale, motivation, and job satisfaction.
  • Ability to design and manage wellness initiatives, such as fitness programs, stress-management workshops, and mental-health resources.
  • Ability to use data to measure the effectiveness of people programs and make data-driven decisions.
  • Ability to manage budgets for people programs and initiatives.
  • Advanced English proficiency.
Responsibilities
  • Oversee a team of People Experience specialists to ensure initiatives and departmental tasks are completed.
  • Propose and implement initiatives to engage, develop, and motivate employees.
  • Ensure efficient, standardized delivery of People lifecycle services, calendar events, processes, and initiatives supporting the People Experience Team.
  • Develop data reporting and metrics, including monthly, quarterly, and annual key performance indicators, to drive strategic insights for the organization.
  • Promote evidence-based decision-making and data awareness.
  • Identify and systematize processes to improve employee experience using data gathered from employees.
  • Collaborate with the Head of Recruitment to ensure recruits receive an effective induction and support throughout the employee lifecycle.
  • Coordinate onboarding for new hires.
  • Use Onboarding Satisfaction Survey results to guide improvements to the onboarding experience.
  • Implement employee rewards programs recognizing performance achievements and service anniversaries.
  • Plan office events and participate in employee celebration programs.
  • Foster positive employer-employee relationships.
  • Assess employee needs, evaluate feedback, and turn findings into recommendations to improve the work environment.
  • Create and distribute employee feedback surveys.
  • Compile survey results and present recommendations to upper management.
  • Work with the Talent Acquisition team to welcome candidates and develop a thoughtful interview experience.
  • Improve efficient and engaging communication across the organization.
  • Manage and coordinate the department's inventory and budget.

About the company

Hire Horatio CX provides tech-enabled business process outsourcing focused on customer experience and operational support. It builds dedicated, handpicked teams that act as an extension of a client’s brand, delivering omnichannel customer care, back-office tasks, trust and safety services, and fraud monitoring. The company uses a hybrid model that combines AI and automation with human agents, plus CX consulting and quality assurance outsourcing to optimize workflows. Its Latin American nearshore footprint and focus on creating a better work environment set it apart, serving high-growth industries like e-commerce, fintech, healthcare, and technology to improve customer experience and retention.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

2018

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Simplify's Take

What believers are saying

  • Horatio reported 77% of customers expanded engagements after starting, validating land-and-expand economics.
  • The company said 2024 workforce nearly doubled from 1,600 to nearly 3,000 employees.
  • Healthcare, fintech, and e-commerce demand for compliant nearshore CX keeps Horatio's services relevant.

What critics are saying

  • Revelio Labs showed 2026 employee counts down 2.5% from 2025, signaling utilization pressure.
  • Horatio listed no open jobs in August 2026, suggesting hiring momentum stalled.
  • Honduras expansion adds 500 seats before demand proves durable, risking underfilled capacity and margin compression.

What makes Hire Horatio CX unique

  • Bootstrapped since 2018, Horatio reached nine-figure ARR without outside funding in 2026.
  • HoratioHX, launched February 2, 2026, packages healthcare CX with compliance-heavy operations.
  • Its Latin America offices enable bilingual, in-office nearshore delivery across Santo Domingo, Bogotá, Santiago, Honduras.

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Benefits

  • Health Insurance
  • Performance Bonus
  • Employee Discounts
  • Commuter Benefits
  • Employee Social Events
  • Professional Development Budget
  • Wellness Program

Company News

PR Newswire
Aug 11th, 2026
Bootstrapped Horatio hits nine-figure ARR after seven years without outside funding

Miami-based Horatio has reached nine figures in annual recurring revenue after seven years of bootstrapped growth, placing it among less than 1% of companies to achieve this scale without outside capital. Founded in 2018 by Jose Herrera, Alex Ross, and Jared Karson, the company started as a customer support startup and now serves over 125 clients across healthcare, fintech, and e-commerce. Horatio employs more than 3,500 people across the US and Latin America, with operations in the Dominican Republic, Colombia, and Honduras. The company is growing at 40% year-over-year, with 77% of customers expanding their engagement after initial partnerships. Horatio nearly doubled its workforce in 2024 and recently launched HoratioHX, a healthcare-focused division supporting patient engagement and revenue cycle management.