Full-Time
CLUB Customer Service Outfitter
Parttime
Posted on 6/2/2026
Bass Pro Shops
5,001-10,000 employees
Outdoor retailer of gear and experiences
No salary listed
Conch Key, FL, USA
In Person
 Customer Experience & Support (1) |
|---|
- High school diploma or equivalent experience
- 0 to 2 Years of Experience in a customer service or related role
- Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
- Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience
- Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs
- Demonstrates products to customers
- Remains knowledgeable of advertised sales
- Helps meet metric goals and objectives for self and store
- Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized
- Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications
- Provides daily feedback and reports in a timely and accurate manner
- Provides peer coaching, recognition, and support as a CLUB advocate and representative
- Provides service to all areas of the store based on business need
- ALL OTHER DUTIES AS ASSIGNED
Bass Pro Shops designs and runs destination outdoor retailers that sell fishing tackle, hunting gear, camping equipment, boats, and related outdoor goods. Its products and services include a wide catalog and in-store experiences, including full-scale “Outdoor World” retail locations and the Tracker Boat line (boats with motors and trailers) sold as complete packages. The company grew from a small tackle shop into a nationwide retailer through catalogs and immersive stores, and expanded its footprint by acquiring rival Cabela’s, nearly doubling its physical presence. Unlike some mass retailers, Bass Pro Shops emphasizes an experiential shopping environment and outdoor lifestyle branding tied to hands-on gear and boating. Its goal is to be the leading destination for outdoor enthusiasts in North America, making outdoor recreation accessible and enjoyable while growing its retail network and brand presence.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Springfield, Illinois
Founded
1972
Simplify's Take
What believers are saying
- Hicksville would open Bass Pro's first New York metropolitan and Long Island store.[1]
- Tucson and Paducah show continued demand for localized, destination-format expansion.[1]
- Mall-adjacent conversions can revive vacant anchors and attract regional traffic.[1][2]
What critics are saying
- Hicksville depends on tax incentives and preliminary Nassau County approval.[1]
- Palm Beach Gardens faces traffic backlash and still needs zoning approvals.[1]
- High-ticket boats and destination stores weaken quickly in a recession.[2]
What makes Bass Pro Shops unique
- Johnny Morris built Bass Pro Shops around immersive destination retail since 1972.[5]
- The company pairs retail with boat manufacturing, resorts, and conservation programs.[5]
- Its 2017 Cabela's acquisition expanded footprint and strengthened national scale.[2]
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Your Connections
People at Bass Pro Shops who can refer or advise you
Benefits
Dental Insurance
Vision Insurance
401k Retirement Savings
Paid holidays
Paid vacation
Bass Pro Cares Fund
Discounts on retail merchandise
Voluntary benefits
Health Insurance
Paid sick time
Medical
Health Savings Account
Flexible Spending Account
401k Retirement Savings
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -2%2 year growth
↓ -2%Make-A-Wish Southern Florida grants wish of fishing boat to 12-year-old boy who battled cancer. June 1, 2026 DANIA BEACH, FLA. (WSVN) - A South Florida boy got a big surprise and a dream come true, thanks to the partnership of Make-A-Wish Southern Florida and Bass Pro Shops. The 12-year-old from Pompano Beach took a trip to Dania Beach for the kind of surprise that checks off a major bucket list item. 7News cameras captured the moment Benjamin Rodrigues was presented with his very own fishing boat that he had wished for a very long time. "Oh my God, oh my God!" said Rodrigues as he covered his mouth in awe and walked closer to the boat. The generous gift from the organization is aimed at helping the young boy work toward his goal of becoming a sport fisherman. The child bravely battled leukemia for the past year. From hospital visits to chemotherapy and a bone marrow transplant, he was sidelined for a while. "He's only 12, but he definitely has a purpose, and he definitely has that in mind. Some good days and some bad days, and you wish it wouldn't have happened, but he's been able to rebound," said Rodrigues' father, Lucas. Now, after surviving those hardships, he's ready to pursue his dream in the water. "It's like wow! So surreal to me," said Rodrigues. "I was feeling like just, 'Am I dreaming? Is this real?" Chris Smeeton, General Manager at Bass Pro Shops in Dania Beach, said it was amazing to see the young boy's reaction. "To see his face, to see the wow on his face and again knowing he's going to be on the water with his brothers and his family, you know, again making memories, that's what it's all about," he said. Lucas said that the year in the hospital introduced the family to the cancer community, from the hospitals providing medical care to a network of families and generous donors who make moments like these possible. "What me and my wife who came to find out is that we didn't know much about the cancer community and it's an amazing community, supportive community," said Lucas. The young boy said he's grateful for the gift. "I want to thank Make-A-Wish because a boat is not something that's, you know, cheap or easy to get, but they did it. They did it for me because I'm struggling with cancer, so I just want to thank you guys so much," said Rodrigues. Smeeton said the only thing he wants to see now is pictures of Ben and his family on the water.
Bass Pro Shops plans first store in New York Metropolitan area. May 29, 2026 Bass Pro Shops is planning to open a store in Hicksville, NY, its first store on Long Island and first in the New York Metropolitan area. Nassau County Industrial Development Agency (IDA) representatives confirmed to local media that Bass Pro was given a preliminary approval at a meeting on Thursday night to move forward with the application. Bass Pro Shops is seeking a 20-year PILOT (Payment in Lieu of Taxes), mortgage recording, and sales tax exemptions from the Nassau IDA. The store is expected to create 200 jobs with an estimated annual payroll approaching $8 million, according to the application. The IDA told Greater Long Island it will now begin an economic analysis. A meeting for final approval would be scheduled for a later date. The company plans to lease the 9.8-acre site formerly occupied by a Sears Auto Center at 195 North Broadway and construct a 130,000-square-foot Bass Pro Shops Outdoor World store, according to its application with Nassau IDA. The construction project is estimated to cost $65 million. The Hicksville Bass Pro Shops would be the chain's only location in downstate New York. The closest existing Bass Pro is located in Bridgeport, CT., a 67-mile drive from the proposed Hicksville site. Bass Pro operates 181 Bass Pro Shops and Cabela's stores combined. Image courtesy Bass Pro
Bass pros Shops celebrates grand opening of Tucson location. Posted 10:06 PM, Mar 25, 2026 Hundreds of people came out to celebrate the grand opening of the new Bass Pro Shops near Interstate 10 and Kino in Tucson. Customers filled the Southside attraction to get the first pick of the latest nature gear. The store features hunting gear, fishing rods, camping equipment, and a huge fish tank filled with species found in Arizona rivers. "Well, we do a lot of camping. We like go to Glamis and then we go to where I go hunting. It's so fun because we get to look at stuff that we could use when we go," customers Ruben and Adelina Loya said. "They're going to find everything for outdoors. Fishing, camping, hunting, anything, hiking. They're going to find everything you need here," Adan Gonzalez and Christopher Canez said. The grand opening also celebrated the Evening of Conservation, where 15 percent of every dollar spent will be used to support local conservation work. - JJ McKinney joined KGUN 9 in July of 2025 as a multimedia journalist. He graduated from Colorado State University in May of 2025 with a degree in journalism and media communications and a minor in law. With a background in investigative reporting and documentary filmmaking, JJ is dedicated to giving a platform to the voices of his community. Share your story ideas and important issues with JJ by emailing [email protected] or by connecting on Instagram, Twitter, or Facebook.
Eastview owner says arrival of Bass Pro Shops vital to mall's future. The owner of Eastview Mall believes the impending arrival of Bass Pro Shops will help invigorate a mostly vacant section of their shopping complex. Representatives of Bass Pro Shops on Tuesday night provided a preliminary first look at how a long-vacant anchor property at the mall will be transformed into a destination store for outdoor enthusiasts. The Missouri-based retailer is in the process of turning the 90,000 square feet of what was a Lord & Taylor department store into an outlet for fishing, camping, boating and outdoor lifestyle enthusiasts. The store's arrival, with an possible opening later this year, will give Bass Pro Shops a presence in the Rochester area for the first time and perhaps eliminate the retail desert that is the mall's northwest wing. Lord & Taylor closed in 2021, and the anchor space has been vacant ever since, with ownership finally transferring to the town of Victor through eminent domain in 2025. The abandoned property "has been a drag on the center and a negative on our efforts to lease that entire adjacent wing," Tom Wilmot Jr., president of mall owner Wilmorite Management Group, LLC, told the town of Victor Planning Board on Tuesday night. "We're at an inflection point at the center with Bass Pro announcing their intent to convert the store. We lost a struggling Lord & Taylor that had a lot of problems, had declining sales. Now we have a new store coming in that is literally the class in outdoor sporting stores. They have 200 million annual customers across their portfolio of stores, which is only a little over 100 Bass Pros in North America." Glenn Harvey, director of land development for Rochester-based Fisher Associates, told the planning board that the new store will maintain the existing customer access points on the east, south and west sides while adding three overhead doors on the north side for boat servicing. There will be extensive landscaping on the south, west and north sides, and the traditional Bass Pro Shops tower is proposed for the southwest corner of the property. The south wall also will include a giant mural. Renderings depicted High Falls in downtown Rochester, but planning board members asked the retailer to consider something that better depicts Victor and/or the Finger Lakes Region. Tuesday's meeting allowed the town to get a better sense of what the retailer has planned before official requests for zoning variances and plan approvals are made. [email protected]/(585) 653-4020
Bass Pro Shops to open store in Tucson. March 19, 2026 Bass Pro Shops announced it will open its new store in Tucson, AZ, on March 25. The 100,000-square-foot space, its third in Arizona, serves the Sonoran Desert Region. Bass Pro also operates locations in Mesa and Glendale, AZ. The store's footprint includes a 15,000-gallon aquarium with freshwater fish native to the region. The store has also tailored its inventory to serve the area's freshwater fishermen. Bass Pro will host a grand opening, including its trademark Evening for Conservation, with 15 percent of all sales from the event supporting local conservation efforts. Founded in 1972, Bass Pro operates nearly 200 retail stores in North America under the Bass Pro and Cabela's nameplates. Image courtesy Bass Pro Shops