C

ControlUp

Cloud-based IT management for EUC

HR Business Partner

Full-TimePosted on 10/14/2026
No salary listed
Senior
Bachelor's
Fort Lauderdale, FL, USA
HybridThree days per week in the Fort Lauderdale office.
People & HRHR Generalist & Employee Relations

About the job

Requirements
  • At least 5 years of HR Business Partner experience within a high-tech or technology company, ideally supporting a global or multi-site organization.
  • Working knowledge of human resources policies, processes, and best practices, with the ability to apply them pragmatically in a fast-scaling environment.
  • Working familiarity with United States employment law and general awareness of how human resources practices differ across jurisdictions.
  • A proven track record of advising, coaching, and guiding managers and employees, and being seen as a credible, trusted voice in the room.
  • Hands-on, end-to-end recruitment experience.
  • Ability to influence and advise business leadership with confidence and clarity, including in ambiguous or sensitive situations.
  • Excellent oral and written communication skills.
  • A relevant Bachelor's degree.
  • Comfort working across time zones, cultures, and organizational layers in a global, fast-growing company.
Responsibilities
  • Serve as a strategic human resources partner to go-to-market leadership across senior, mid, and junior levels, ensuring human resources strategy is well-structured, locally relevant, and aligned to business goals across regions.
  • Advise, coach, and guide go-to-market managers and employees on complex employee relations matters, performance management, and organizational challenges, using sound judgment and pushing back when needed.
  • Own and administer human resources policies and processes, ensuring consistency across a global, multi-entity organization while remaining sensitive to local labor law and cultural context.
  • Apply working knowledge of employment law and human resources compliance considerations across multiple jurisdictions to guide managers and mitigate risk.
  • Drive end-to-end recruitment for go-to-market roles by partnering with hiring managers, aligning on hiring priorities, and leading candidate and offer negotiations through to contract.
  • Own the full employee lifecycle for the go-to-market population, from recruiting and onboarding through development, engagement, and internal mobility to offboarding, with a strong focus on experience at every touchpoint.
  • Work in person with the local team in the Fort Lauderdale office three days per week while staying closely connected to a distributed, global human resources function.
Desired Qualifications
  • Experience supporting Sales, Marketing, or Customer Success functions is a strong plus.

About the company

C

ControlUp

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Website

ControlUp provides a cloud-based digital employee experience (DEX) management platform that helps IT teams quickly resolve issues, prevent tickets, and reduce costs. It delivers an end-to-end view of End User Computing (EUC) environments and real-time metrics from endpoints and applications to troubleshoot and remediate problems. The platform is especially useful for organizations that rely on unified communications tools like Microsoft Teams and Zoom, enabling monitoring and optimization of user experience for these tools. Unlike some competitors, ControlUp emphasizes real-time desktop and endpoint monitoring, automated fixes, and proactive avoidance of outages, with a subscription-based model that includes a free 50-user VIP pack for monitoring local and remote devices and apps. The goal is to shorten troubleshooting time, lower operational costs, and improve productivity by ensuring a smooth digital experience for end users.

Company Size

201-500

Company Stage

Series D

Total Funding

$141.2M

Headquarters

Rishon LeTsiyon, Israel

Founded

2012

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Simplify Jobs

Simplify's Take

What believers are saying

  • Pulse AI Insights launched September 16, 2026, prioritizing issues from digital workplace telemetry.
  • blueAPACHE embedded ControlUp ONE on August 24, 2026, expanding MSP distribution across Australia.
  • Gartner named ControlUp a DEX Leader for the third consecutive year on June 9, 2026.

What critics are saying

  • Microsoft bundles DEX features inside Intune, Viva, and Copilot, compressing ControlUp pricing by 2027.
  • The September 2026 AI Ticket Analyzer ships outside ControlUp, signaling weaker platform lock-in.
  • If AEM fails, ControlUp remains a VDI telemetry vendor in a crowded Nexthink-Lakeside-1E market.

What makes ControlUp unique

  • ControlUp combines VDI heritage, physical-endpoint telemetry, and agentic AI across Windows, macOS, and Linux.
  • Intel partnership on March 25, 2026 adds silicon-level telemetry via Intel Device IQ.
  • ControlUp surpassed $100 million ARR on April 15, 2026, validating enterprise scale.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Flexible Work Hours
  • Professional Development Budget
  • Conference Attendance Budget
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Employee Referral Bonus
  • Performance Bonus
  • Profit Sharing
  • Employee Discounts
  • Company Social Events

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

4%

2 year growth

4%
ARN
Aug 24th, 2026
blueAPACHE takes services to the next level with ControlUp.

blueAPACHE takes services to the next level with ControlUp. 24 Aug 2026 3 mins The partnership underpins managed services re-engineered offering. Mid-market IT services provider blueAPACHE has embedded ControlUp's AI-driven ControlUp ONE platform into its managed services and will look to offer it as a standalone solution. This is part of a strategic partnership with ControlUp to deliver a next generation digital employee experience. It shifts what managed services should mean, moving it from reactive support to proactive and autonomous operations. blueAPACHE is now ControlUp's strategic delivery partner in the region, pairing the vendor's DEX telemetry and AI-driven automations platform with the MSP's (managed service provider) expertise. The partnership provides blueAPACHE's service desk with real-time visibility into every user's device and application experience. This means problems can be detected and often fixed automatically before a ticket is raised. The platform also allows issues to be self-detected and remediated automatically, reducing the number of incidents that require manual intervention and improving time to resolution. For customers with their own in-house IT teams, blueAPACHE is also offering ControlUp ONE as a standalone reseller solution, extending into patch management and application layer management alongside endpoint monitoring and automation. blueAPACHE selected ControlUp in part because of its strength in virtual desktop infrastructure (VDI), an area where blueAPACHE has deep experience through partners including Citrix and Microsoft Azure Virtual Desktop. As customer expectations of managed services continue to rise, the partnership underpins blueAPACHE's managed services re-engineered offering, which the company is progressively rolling out to customers across Australia. The partnership goes beyond a traditional reseller arrangement, embedding ControlUp ONE into how blueAPACHE designs, delivers and supports managed services, not simply distributing the technology. blueAPACHE becomes ControlUp's strategic delivery partner in the region and is running the platform as "customer zero" in its own environment. It moves the definition of managed services has moved beyond monitoring and patching, said blueAPACHE CEO Michael Zuppa. "This is about being able to visually present value back to customers in a way that is meaningful to them. Customers no longer simply want incidents resolved. "They want problems detected and, wherever possible, fixed before they are even aware there was one." According to Zuppa, blueAPACHE are lifting managed services to an even higher standard beyond just monitoring, as these services are now coupled with capabilities that are contextual and centred on the actual experience. It also includes application performance and device health of every user, not just incidents and patch management. "This is what customers should expect from their managed services partner," Zuppa added. "Arnnet is lifting managed services to an even higher standard beyond just monitoring. "Capabilities are contextual and centred on the actual experience, application performance and device health of every user, not just incidents and patch management. "This is what customers should expect from their managed services partner." ControlUp senior vice president global partners alliances Bob Johnson said blueAPACHE has the technical depth to embed its platform properly rather than just resell it. "Managed services are moving quickly from reactive support to proactive, AI-driven endpoint management, and we are seeing demand for managed extended experience grow quickly across the mid-market," he said. "Partners and alliances are how we meet that demand. blueAPACHE is a strong partner to build that capability here." Don't miss a thing From its editors straight to your inbox. Get started by entering your email address below. Community Editor

ControlUp
Aug 24th, 2026
Turn your service desk tickets into action with the AI Ticket Analyzer.

Turn your service desk tickets into action with the AI Ticket Analyzer. August 24, 2026 Duration: 6 minutes A free AI Skill Bundle from the ControlUp Innovation Guild is now available to everyone, whether you're a ControlUp customer or not. Your service desk already contains a huge amount of information about what is slowing users down, consuming IT time, and repeatedly going wrong. The challenge is finding it. Thousands of incidents might be sitting in ServiceNow, Jira Service Management, Zendesk, Freshservice, or another ITSM platform. Traditional reporting can tell you how many tickets were opened and how quickly they were closed. But the more interesting questions are harder to answer: * What are users really struggling with? * Which problems keep coming back? * What could have been prevented? * And where should IT automate first? That is what the new AI Ticket Analyzer from the ControlUp Innovation Guild (CIG) is designed to uncover. Meet the AI Ticket Analyzer. The AI Ticket Analyzer is an AI Skill Bundle that teaches AI assistants such as ChatGPT and Claude how to perform a structured analysis of your service desk data. Instead of trying to create the perfect prompt yourself, the skill provides the AI with a repeatable methodology for preparing, analyzing, and presenting ticket data. Simply export your incidents as CSV, point your AI assistant at the file, and ask it to analyze your tickets. Within minutes, you get a professional, self-contained HTML report designed for both technical teams and IT leadership. And importantly, no ControlUp deployment is required. Getting started. Step 1: install the skill. Claude Desktop Settings | Capabilities | Skills Upload the downloaded Skill Bundle ZIP and enable code execution if prompted. Claude Code Extract the skill into: ~/.claude/skills/ The bundle can also be used with supported ChatGPT Skill environments. Step 2: export your tickets. Export the incidents you want to analyze as CSV from: * ServiceNow * Jira Service Management * Zendesk * Freshservice * Or another service desk platform Make sure the export includes a narrative field such as short_description or description. This allows the AI to understand what the tickets are actually about. If your platform exports .xlsx, save the file as CSV UTF-8 first. Step 3: run the analysis. Point your AI assistant at the export. For example: Analyze ./incidents-last-90-days.csv with the ticket-insights skill. For best results, ControlUp recommend Claude Opus 5 with Medium effort as a minimum. Higher effort may provide an even deeper analysis, particularly with larger or more complex datasets. The skill handles the rest. More than an AI summary. You could upload a CSV file to an AI assistant today and simply ask, "What do you see?" But the results can vary dramatically depending on your prompt. The AI Ticket Analyzer gives the model a specific methodology and looks for: * Where ticket volume is concentrated * Recurring problems hidden across different categories * Issues that could potentially have been prevented * Resolution, reassignment, and intake patterns * High-impact automation opportunities * Practical recommendations for where IT should focus next It deliberately looks beyond application names and ticket categories to identify the underlying problem. Password resets, account lockouts, and "can't sign in" incidents might actually represent one larger identity issue. Similarly, slow devices, memory pressure, full disks, crashes, and overheating could reveal a broader endpoint-health problem. That matters because the goal isn't just to understand your ticket volume. It's to understand what is driving it. Find work that shouldn't be a ticket. Resolving tickets faster is useful. Preventing them from being created is better. The analyzer identifies incident types where monitoring, self-service, configuration changes, policy improvements, or automation could potentially remove demand from the service desk entirely. It then turns those findings into a ranked list of automation opportunities. Each recommendation includes an estimated level of effort: Quick win · Project · Program And a confidence level: High · Medium · Low This gives IT teams a starting point for an evidence-based automation backlog, based on their own ticket history, which is way more useful than a generic list of AI suggestions. What does the report look like? The final output is a standalone HTML report that can be opened in any browser or printed directly to PDF. It includes ticket statistics, top categories, recurring themes, preventable issues, automation opportunities, and ticket intake channels. In its example dataset of 1,500 tickets, the analyzer identified nine recurring themes and a 37.9% reassignment rate. But the interesting part wasn't the number... Instead of simply reporting that endpoint-performance incidents represented a large share of ticket volume, the analyzer connected slow machines, freezes, memory issues, full disks, application crashes, and overheating into a broader problem: Endpoints degrading in place. That creates a very different conversation between the service desk, endpoint engineering, automation teams, and IT leadership. What happens behind the scenes? The AI Ticket Analyzer does more than feed a giant CSV directly into the model. A bundled preparation script automatically handles common service desk export quirks such as alternative delimiters and encodings and turns the source data into a compact dataset for analysis. The AI then works through the ticket patterns in a structured pass and generates the analysis. Finally, the bundle renders everything into a polished, self-contained report.html. No external reporting platform is required to view the result. For administrators running the scripts directly, Node.js 16 or newer is required and there are no npm dependencies. What about my ticket data? Your ticket export is not sent to ControlUp. The Skill Bundle operates on the files you provide, and ControlUp does not receive your ticket data. Your chosen AI assistant will process the information according to that provider's account, security, and data-processing configuration, so organizations should follow their normal policies for using AI with service desk information. The current version also does not perform PII scrubbing. If your ticket descriptions contain usernames, email addresses, hostnames, customer details, or other sensitive information, anonymize the export first if required by your organization's policies. Built by the ControlUp Innovation Guild. The ControlUp Innovation Guild explores new ideas and technologies that can help IT teams solve real operational problems. AI Skills give ControlUp an exciting new way to do that. Instead of building every idea into a traditional application, ControlUp can package knowledge, analysis methods, scripts, and workflows into something your AI assistant can immediately understand and use. The AI Ticket Analyzer is one of its first releases using this approach, and ControlUp is making it available to everyone, whether you're a ControlUp customer or not. Because you don't need another monitoring agent to discover something useful in the tickets you already have. You already own the data. Now you can ask better questions of it. Try the AI Ticket Analyzer. Download the ControlUp AI Ticket Analyzer Skill Bundle, export your service desk incidents, and give it a try. One CSV. One AI Skill. A completely new view of your service desk. Chris Twiest. Chris Twiest is the Solution Innovation Manager at ControlUp, where he leads the Innovation Guild - a cross-functional initiative focused on developing creative solutions for real-world customer challenges. With two decades of experience in managing, creating, and automating workspace environments, Chris combines deep technical expertise with a passion for building practical, scalable tools. In his role, he drives innovation across ControlUp's platform by designing and prototyping new features, building in-product script libraries, and collaborating closely with customers, product managers, and the community. Chris is also a frequent blogger, speaker, and advocate for turning complex problems into streamlined workflows.

ControlUp
Aug 11th, 2026
ControlUp named to the 2026 Inc. 5000 list of America's fastest-growing private companies.

ControlUp named to the 2026 Inc. 5000 list of America's fastest-growing private companies. Simon Townsend August 11, 2026 Duration: 2 minutes I'm proud to share that ControlUp has earned a place on the 2026 Inc. 5000 list of the fastest-growing private companies in America. This marks its 4th consecutive year on the list, proof that its growth isn't a moment, it's a pattern. It's a recognition of momentum, but more importantly, it's a signal of where the market is heading. IT teams are done choosing between visibility and action. For years, the industry sold dashboards and called it strategy. ControlUp, Inc built something different: an AI platform where Digital Employee Experience (DEX) gives IT the signals, agentic AI provides the intelligence, and Autonomous Endpoint Management (AEM) executes the fix. See instantly, decide intelligently, resolve autonomously, all within the boundaries IT defines. This growth isn't abstract. It reflects customers moving from reactive firefighting to more autonomous IT operations. It's fewer tickets, faster resolutions, and IT teams freed to lead digital workplace strategy instead of chasing alerts. Its customers aren't buying a vision of what autonomous IT operations might become, they're running it today. Growth like this doesn't happen by accident. It happens because ControlUp ONE keeps delivering on a simple promise: turn noise into clarity, and clarity into action. As endpoints multiply and environments grow more complex, that promise matters more. ControlUp, Inc is not chasing a trend. ControlUp, Inc is defining a category. And ControlUp, Inc is just getting started. Want to see what autonomous IT operations looks like in practice? Let's talk.

ControlUp
Jul 26th, 2026
Get to know ControlUp Pulse AI.

Get to know ControlUp Pulse AI. July 26, 2026 Updated on: August 4, 2026 Duration: 5 minutes ControlUp Pulse AI transforms IT operations from reactive problem observation to proactive, intelligent resolution through its integrated suite of AI-powered capabilities designed for hybrid environments. * ControlUp Pulse AI introduces Resolve for self-service endpoint resolution with agentic AI, Assist for contextual intelligence and natural language interaction, and Insights for anomaly detection to distinguish meaningful signals from noise. * This comprehensive platform aims to deliver improved reliability, higher productivity, and cost efficiency by automating routine tasks and enabling governed autonomy in IT operations, shifting the focus from manual oversight to managing autonomous systems. IT teams did not invest years in deploying agents, collecting telemetry, and building dashboards simply to observe problems as they unfold. Yet in today's hybrid and heterogeneous environments, greater visibility often creates more noise rather than better outcomes. The real challenge for IT leaders is no longer understanding what is happening, but ensuring issues are resolved quickly, automatically, and with confidence. ControlUp Pulse AI is designed to meet that challenge through three tightly integrated capabilities: Resolve, which brings proactive and self-service resolution directly to the endpoint; AI Assistant, which provides contextual intelligence and guided action across the platform; and Anomaly Detection, which separates meaningful signals from background noise. Together, these capabilities turn insight into action and move IT operations from reactive response to proactive, intelligent resolution. Pulse AI resolve. ControlUp Resolve is anchored by the Self-Service Hub, an on-device command center designed to detect and resolve performance issues before they disrupt productivity. By shifting support closer to the endpoint, the Hub enables employees to resolve issues independently or escalate them with full diagnostic context. In many cases, this prevents tickets from being created at all. Agentic AI self-service. The self-service hub's agentic AI represents a meaningful evolution in IT operations. These AI agents do more than recommend actions. They select tools, execute remediations within defined policies, and verify outcomes when required. Over time, agents learn from results and refine playbooks, which reduces the need for manual configuration. This allows IT teams to move from constant firefighting to strategic oversight by automating routine issues, escalating complex cases with context, and improving service quality without proportional headcount growth. Proactive issue detection and recommendations. Detection only matters when it leads to timely and effective action. ControlUp pairs proactive issue identification with prescriptive recommendations that guide teams from awareness to resolution using real-time conditions and historical patterns. Humans remain in control but no longer start from scratch. The system proposes next steps, and leaders can approve, adapt, or automate them. This approach reduces mean time to resolution while strengthening consistency and governance. Context-Rich AI escalations. When escalation is required, ControlUp automatically creates complete tickets with full diagnostics attached. This eliminates back-and-forth and accelerates troubleshooting. Pulse AI Assistant. ControlUp AI Assistant is not a standalone chatbot. It is an intelligence layer embedded across the platform. AI Assistant unifies AI support, anomaly detection, and proactive recommendations into a coordinated progression from insight to mitigation and ultimately to controlled autonomy. The result is a shift of work from people to policy-governed AI without sacrificing transparency or trust. With AI Assistant, teams interact with their environment through natural language. Instead of navigating dashboards and manually correlating signals, practitioners receive contextual explanations of what is happening, why it matters, and where to focus. This shortens time to understanding, reduces unnecessary escalations, and enables senior staff to focus on higher-value work. Pulse AI Insights. Static thresholds fail to reflect real-world variability. ControlUp's anomaly detection establishes behavioral baselines, highlights meaningful deviations, and suppresses noise. Alerts evolve from simple threshold breaches into signals that indicate real changes in system behavior. This improves reliability while reducing alert fatigue. The business value of AI in IT operations. For executives, the value of AI in IT is measured in outcomes. Faster detection and resolution translate directly into reduced downtime, fewer support tickets, improved employee experience, and better margins. ControlUp Pulse AI converts large volumes of telemetry into prioritized action and, increasingly, into governed autonomy. This allows organizations to scale without increasing operational complexity. * Improved reliability: Earlier detection, fewer false positives, and faster remediation reduce user impact. * Higher productivity: Less manual analysis and fewer escalations free experts to focus on strategic initiatives. * Cost efficiency: Automation absorbs routine workload and limits the need for bespoke tooling and manual runbooks. * Governed autonomy: Policies, verification steps, and audit trails ensure trust as more actions are executed by AI. IT is evolving from operating complex systems to overseeing autonomous, learning operations. ControlUp is built for this future as an AI-first platform that moves from insight to action to autonomy. Executives do not need more dashboards. They need consistent decisions and measurable results. ControlUp Pulse AI is designed to deliver both. Join ControlUp, Inc for a webinar: Check out the replays of the Pulse AI Webinar series Jeff johnson. Jeff is a product marketing manager for ControlUp. He is responsible for evangelizing the Digital Employee Experience on physical endpoints such as Windows, macOS, and Linux. Jeff has spent his career specializing in enterprise strategies for client computing, application delivery, virtualization, and systems management. Jeff was one of the key architects of the Consumerization of IT Strategy for Microsoft, which has redefined how enterprises allow unmanaged devices to access corporate intellectual property.

Digital IT News
Jun 9th, 2026
ControlUp named a Gartner magic quadrant Leader for DEX Management.

ControlUp named a Gartner magic quadrant Leader for DEX Management. ControlUp has been named a Leader in the 2026 Gartner(R) Magic Quadrant(TM) for Digital Employee Experience (DEX) Management Tools, marking the third consecutive year the company has received the recognition. ControlUp attributes the achievement to its continued innovation in real-time visibility, automation, and agentic AI as it advances toward Autonomous Endpoint Management. In ControlUp's opinion, its position as a Leader for Completeness of Vision and Ability to Execute reflects its consistent delivery of value to organizations navigating increasingly complex digital workspace environments. ControlUp believes this recognition underscores the rapid adoption of ControlUp ONE, a Customers' Choice unified platform that provides real-time visibility, proactive remediation, and intelligent automation across desktops, Cloud PCs, virtual workspaces, SaaS apps, and unified communications. Powered by Agentic AI, the platform continuously analyzes real-time signals to detect issues and initiate self-healing optimizations without manual intervention. Cloud Storage "Being named a Leader for the third consecutive year is a proud moment for ControlUp and, we believe, a reflection of the value our customers and partners are seeing every day," said Jed Ayres, CEO, ControlUp. "The DEX market is moving fast from visibility to action. IT teams no longer just need more dashboards. They need systems that can detect, diagnose, and remediate issues before employees are impacted. That is the shift we are driving with ControlUp ONE, Pulse AI, and our vision for Autonomous Endpoint Management." "We are thrilled that Gartner has recognized ControlUp as a Leader in DEX for the third year in a row. We believe this recognition gives us a strong foundation to define what comes next: Autonomous Endpoint Management, where real-time visibility, AI, and automation help digital workspaces run more intelligently and with less manual effort," said Gadi Feldman, Chief Product Officer, ControlUp. According to a Gartner report, "Innovation Insight for Digital Workplace Operations Automation Platforms[1],"by 2029, 70% of enterprises will deploy agentic AI as a part of IT infrastructure operations, compared to less than 5% in 2025." ControlUp believes this market shift aligns directly with its strategy to help IT teams move from reactive troubleshooting to automated, AI-assisted operations. ControlUp continues to expand its platform with capabilities designed to improve IT efficiency, reduce support costs, and consolidate fragmented tools, including: * Automated Actions and Agentic AI: Pulse AI delivers AI-assisted insights, guided troubleshooting, and intelligent automation across managed environments. * Expanded Endpoint Coverage: Extends visibility and action across physical devices, virtual desktops, Cloud PCs, SaaS applications, and unified communications. * Advanced Orchestration: Enables low-code workflows, self-healing actions, and employee self-service to help IT move from reactive support to proactive operations. * Unified Communications Monitoring: Provides deeper visibility into Microsoft Teams and Zoom performance to help IT identify and resolve collaboration issues faster. As of May 2026, the ControlUp ONE platform holds a 4.7 out of 5-star rating based on over 330 reviews on Gartner Peer Insights(TM). One customer in the insurance industry noted: "ControlUp provides us in-depth insights into a very large environment... we can better understand user experiences and device performance without the need to export data to other tools. All of this is achieved within one tool, largely guided or automated by ControlUp."