Waiter/Waitress

Service Attendant

Mandarin Oriental, Sanya is looking for a Service Attendant to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

MANDARIN ORIENTAL, SANYA

A hidden gem where nature is celebrated, and privacy is assured.

Mandarin Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China, extending the Group’ luxury and lifestyle retreat concept designed for seasoned international travellers in search of tranquillity and the utmost in relaxation and luxury.

The resort enjoys the tranquillity of a 1.2 km nationally protected coral bay and is spread out over 12 hectares of lush tropical bloom overlooking the warm, soothing waters of the South China Sea.

About the job

The Service Attendant will ensure the highest level of guest satisfaction through the accurate and timely recording and serving of all guests’ orders. The incumbent should be able to anticipate guest needs and address them accordingly in order to provide guests with a delightful experience as well as work in accordance with the service standards set forth by the management team. He/she will also work with the server assistants to maintain a clean and organized environment for guests.

As Service Attendant, you will be responsible for the following duties:

• Fine dining service a must
• Provide excellent service at all times to all of our guests
• Assist guests courteously and efficiently
• Set up tables up to our standard
• Maintain the dinning room and station clean at all the time
• Keep chairs and banquettes clean and clear of debris
• Take customer food and beverage orders
• Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails
• Set up side station
• Make sure that all silver and glasses are wiped and spotless
• Mark tables appropriately to food order for each course
• Enter all sales in POS without errors. Double check list of items before "sending"
• Make sure that all product served are accounted for on the final bill before presenting it
• Set up tables according to hostesses communication
• Up keep and clear tables between courses throughout the meal
• Support the food runner to help run food in a timely manner
• Verify guest satisfaction with each table during each course served
• Anticipate guest needs, as to where guests will never have to ask for anything
• Attend all food and beverage training classes
• To wish each and every guest a warm farewell and thank them for coming
• At the end of the shift deliver all checks and report to the appropriate place according to rules
• Setting and maintaining the dining room environment and material perfectly clean
• Following the posted opening and closing duties and side work sheet
• Attend daily premeal/communication meeting
• Attend monthly department meeting
• Generate a good atmosphere

As Service Attendant, we expect from you: 

Customer Focus:  The colleague is genuinely pleasant, positive and helpful to both guests and colleagues

• Confident, helpful and genuine with internal and external customers
• Anticipates guests’ needs and is sensitive to people from all cultures
• Is conscientious and always attentive to detail
• Goes the extra mile
• Has a natural, warm smile and a friendly and passionate approach
• Serves guests with a sense modesty and humility

Team Player:  The colleague co-operates and works well with others

• Understands the service-profit chain concept (e.g. happy colleagues ð happy guests ð profit)
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with other colleagues
• Uses resources efficiently
• Has a positive influence on others in the team and clearly enjoys working with people
• Is sensitive to cultural differences and diversity

Delivers their Best:  The colleague is hard working and efficient

• Has energy and a sense of urgency for his/her work
• Delivers on all expected standards
• Language and communication skills meet the needs of the role
• Open to feedback and self-development
• Resourceful, makes things happen and looks for ways to work ‘smarter’/more efficiently
• Always look their best and displays appropriate body language and eye contact

Trustworthy and Responsible:  The colleague is trustworthy, responsible, demonstrates our culture’s values and philosophy and works in a safe manner

• Excellent records in attendance and punctuality
• Demonstrates a high level of personal integrity, honesty and trust
• Always works ethically, aligned with MOHG’s Guiding Principles
• Manages own responsibilities and accountability, delivers what is promised
• Is reliable and demonstrates the ability to work without supervision, as required
• Demonstrates knowledge of MOHG Safe & Sound standards and assumes the relevant responsibilities to ensure the safety of self, colleagues and guests
• Demonstrates understanding of our environmental responsibilities and ensures that resources are used wisely in the areas in which he/she works

Composure:  The colleague can handle the pressure and remains calm at all times

• Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Emotionally stable and mature
• Able to solve every day problems in a calm manner
• Responds with enthusiasm when under pressure or in challenging circumstances

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Local benefits

• A competitive salary and benefits packages
• Annual Leave and Public Holidays
• Social Insurances and Housing Fund
• Free accommodation and meals

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