We’re Auros—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100— Auros delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

The Opportunity

As a Business Development Representative, you’ll play a key role in driving growth by connecting with prospective customers and helping them understand the value of our platform. You’ll partner closely with Account Executives to identify new opportunities, build meaningful relationships, and contribute to a collaborative, high-performing sales organization.

This is an exciting opportunity for someone who is motivated, curious, and eager to build a successful career in sales. You’ll work in a fast-paced environment where initiative, communication, and problem-solving are valued, while gaining exposure to modern sales strategies and customer engagement practices.

Responsibilities

Identify, qualify, and create new sales opportunities within assigned target accounts and territories
Proactively engage prospective customers through phone, email, and other outreach channels
Execute an account-based go-to-market strategy in partnership with Account Executives
Build trusted relationships with prospects by understanding their business challenges and goals
Qualify inbound and outbound opportunities and support pipeline development
Maintain accurate activity tracking and consistently achieve weekly and monthly KPIs
Represent the company professionally as a first point of contact for prospective customers

Requirements

Strong communication and interpersonal skills, both verbal and written.
Experience engaging with customers or prospects in a sales, business development, or customer-facing environment
Strong communication and relationship-building skills with the ability to uncover customer needs
Motivated self-starter with a strong interest in building a career in sales
Ability to learn quickly, adapt to feedback, and confidently navigate objections
Comfortable managing multiple priorities in a fast-paced, team-oriented environment
Hybrid work environment with quarterly travel required
Knowledge in Salesforce ideal not required

Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.

Application Process

Meet with a Recruiter
Meet the Hiring Manager
Participate in a Panel Interview
Final Interview (if applicable)
Offer Stage

Accommodations

At Auros, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at [email protected].

Auros is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Auros will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

About the company

UserTesting provides a platform for gathering customer feedback to guide the development and delivery of digital products and experiences. It uses an on-demand sourcing engine and a global, opt-in audience network to deliver rapid, high-quality usability and experience feedback throughout the product development cycle. Unlike many research tools, it emphasizes its extensive experience-research capability, enabling early input in the design process and reducing guesswork with direct human insights. The service is subscription-based, serving a wide range of clients from small businesses to large enterprises. The company’s goal is to help teams build better digital experiences by continuously collecting and applying user feedback across development stages.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2007

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Simplify's Take

What believers are saying

January 2026 acquisition of User Interviews added 6 million participants and premium B2B recruiting.
September 29, 2026 Auros rebrand signals demand beyond research, into AI training and evaluation.
Eric Johnson said customer demand outruns supply, supporting near-term revenue expansion through 2026.

What critics are saying

July 2026 layoffs hit UserTesting, and Revelio shows headcount fell 23.7% since 2023.
Product overlap between UserTesting, User Interviews, and Auros invites channel conflict and integration drag.
OpenAI, Google, and specialist eval vendors commoditize AI feedback, crushing pricing power.

What makes UserTesting unique

Auros pairs UserTesting insights with User Interviews recruitment across 34 countries.
ARQ scores AI agents across five dimensions, linking research to model evaluation.
UserTesting for Figma and MCP servers embed validation directly inside builders' workflows.

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Benefits

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

CNBC

Sep 30th, 2026

UserTesting rebrands as Auros, expands AI network to 7.5M people in two years

UserTesting has rebranded as Auros, positioning itself as "the human network behind AI" as it expands beyond customer-experience research into AI training and evaluation. The company now serves large enterprises and labs building frontier models. CEO Eric Johnson reports the company's vetted network has grown from approximately 1.5 million to over 7.5 million people in two years. Auros has launched ARQ, a new tool that scores AI agents across five dimensions. Johnson indicates customer demand currently exceeds supply.

MarTech360

Sep 29th, 2026

UserTesting names Darren Ong as Regional Sales Director.

UserTesting names Darren Ong as Regional Sales Director. UserTesting has named Darren Ong as Regional Sales Director, adding a new sales leadership role as the company continues to build its presence across regional markets. Ong shared his move to UserTesting, marking a new step in his sales career with the customer experience and human insights technology company. In his new role, he will focus on regional sales activities and customer relationships as UserTesting continues to serve organizations across its global markets. UserTesting provides a platform that enables Product, Marketing, Digital, and Customer Experience teams to gather feedback and human insights to support decisions around products, services, and customer experiences. The company combines participant feedback, video-based research, and AI-powered analysis as part of its platform. The appointment comes as customer experience technology continues to place greater emphasis on combining quantitative data with direct feedback from customers. For sales organizations operating in this market, regional leadership can play a role in developing customer relationships, understanding local business requirements, and connecting organizations with experience research capabilities. UserTesting has maintained a regional sales structure across markets including North America, EMEA, and Asia Pacific. In 2024, the company appointed dedicated general managers for North America and EMEA and a regional vice president for Asia Pacific as part of its global sales organization. Ong's appointment adds to this regional focus and places him within UserTesting's broader sales organization. His role will be relevant to the company's engagement with businesses looking to incorporate customer feedback and human insights into product, marketing, digital, and CX decisions. The move also reflects the broader shift toward customer insight platforms that connect research with business and marketing workflows, giving sales teams another area in which to engage organizations evaluating customer experience and research technologies.

MarTech Cube

Sep 28th, 2026

UserTesting announced the launch of new MCP Servers.

UserTesting announced the launch of new MCP Servers. Search. Two new Model Context Protocol (MCP) servers enable teams to recruit participants, create studies, and validate AI-generated ideas from within ChatGPT, Claude, Figma Make, and other AI applications - spanning a combined network of more than seven million participants across 34 countries UserTesting, the leading provider of customer insights for the enterprise, today announced the availability of its Model Context Protocol (MCP) Servers for both UserTesting and User Interviews platforms, giving product, design, UX, and research teams direct access from within AI applications including ChatGPT, Claude, Figma Make, and other MCP-compatible clients. The new capability embeds customer insight directly into AI-powered workflows, allowing teams to recruit participants, create studies, launch tests, and retrieve customer feedback without leaving the tools where ideas are generated. Instead of switching between disconnected AI assistants, research platforms, and collaboration tools, teams can move seamlessly from concept to customer validation in a single workflow. "AI has dramatically accelerated how teams generate ideas, designs, and content. Speed only creates value when it's grounded in real customer understanding," said Jennifer Artabane, Vice President of Product Management at UserTesting. "With MCP servers for both UserTesting and User Interviews, we're bringing human insight directly into the AI workflows where decisions are made. Teams can move from asking AI what's possible to validating what actually works with real customers without breaking their creative flow." As organizations increasingly rely on AI to accelerate product development and design, one challenge remains: AI trained on existing patterns tends to pull toward the familiar, not the distinctive. Building products that stand out requires insight into customer emotion, tastes, and discernments - and that insight comes from real people, not inference. The UserTesting and User Interviews MCP servers close that gap by connecting AI-generated concepts with fast, real human feedback. This draws on UserTesting's enterprise-grade testing platform and User Interviews' participant network. "At Picsart we've built an AI-powered product development lifecycle that gets from concept to shipped experience in a fraction of the time it used to take," said Oli Mival, VP Product Strategy, Innovation and Experience. "UserTesting's MCP server lets us keep real people in that loop without slowing it down, so human insight is woven through every stage rather than a checkpoint we pass once. It means we're not just building fast; we're building the right things in the right way." Using the UserTesting and User Interviews MCP servers, teams can: * Recruit participants directly from within supported AI applications * Create and launch studies without leaving their AI workflow * Bring customer insights back into ChatGPT, Claude, Figma Make, Gemini, and other MCP-compatible clients * Validate AI-generated concepts with real people before launch * Turn raw sessions into synthesized findings, with every takeaway anchored to the evidence behind it * Move from idea generation to customer feedback in a continuous workflow, regardless of which platform's participant network is best suited to be the audience Human Insight Where Decisions Happen The introduction of these MCP servers is a response to a broader shift in the product development lifecycle in the age of AI. The product development lifecycle is compressing: research and customer feedback are no longer a discrete phase teams move through once, but an ongoing input woven throughout a much shorter cycle. That shift changes what is required of customer insight itself. It has to be accessible at every stage of development, not gated to a research phase. It has to be just as easy for AI agents to reach as it is for humans, since agents are now doing a growing share of the work that once required a person to open a separate tool. And it has to sustain the same quality and rigor regardless of who, or what, is asking the question. By embedding UserTesting and User Interviews into AI-assisted workflows, teams spend less time switching between applications and more time iterating on ideas informed by real customer feedback. Whether prioritizing what to build next, weighing a business trade-off, or refining a user experience, teams can validate decisions with customers before moving forward. The launch also complements UserTesting's broader strategy of embedding customer understanding across the product development lifecycle, enabling organizations to move faster while maintaining confidence that AI-assisted decisions reflect real customer needs, not assumptions. Both MCP servers are currently available in Early Access and support ChatGPT, Claude, Figma Make, Gemini, and other applications compatible with the Model Context Protocol. Additional capabilities for surfacing customer insight throughout AI workflows will continue to expand over time.

Yahoo Finance

Sep 24th, 2026

UserTesting embeds human insight into AI workflows with new MCP servers for ChatGPT and Claude

UserTesting has launched Model Context Protocol servers for its UserTesting and User Interviews platforms, enabling teams to access customer insights directly within AI applications like ChatGPT, Claude, and Figma Make. The servers allow users to recruit participants, create studies, and validate AI-generated concepts without leaving their AI workflow, drawing on a combined network of over seven million participants across 34 countries. The integration addresses a challenge in AI-accelerated product development: ensuring speed is grounded in real customer understanding rather than pattern-based inference. Teams can move from concept generation to customer validation in a continuous workflow. "AI has dramatically accelerated how teams generate ideas, designs, and content," said Jennifer Artabane, Vice President of Product Management at UserTesting. "With MCP servers for both UserTesting and User Interviews, we're bringing human insight directly into the AI workflows where decisions are made." The MCP servers are currently available in Early Access.

Associated Press

Aug 12th, 2026

UserTesting launches Advanced Targeting with access to 3.2M professionals across 140 industries

UserTesting has launched Advanced Targeting, a feature that integrates the User Interviews participant network directly into its platform. This marks the first major product integration since UserTesting acquired User Interviews. The new capability allows research, product, design, and marketing teams to recruit verified B2B professionals and niche consumer audiences from a single workflow. Users can define advanced audience criteria, set custom incentives, and manage recruitment through a shared prepaid balance. Advanced Targeting provides access to 3.2 million professionals across 140 industries. The feature supports unmoderated tests, interaction tests, live conversations, and surveys. It is available as an early access offering through 30 September 2026. The integration represents a step towards unifying UserTesting's and User Interviews' participant ecosystems, which together comprise over seven million participants across 34 countries.

UserTesting

Business Development Representative

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