Billing Analyst

About Landing:

Landing is a nationwide hospitality platform where fully furnished apartments meet hotel quality and consistency. Guests book from thousands of apartments in hundreds of US cities, for a week or a year, all backed by 24/7 local support. Every one of those stays comes with a bill, and our guests count on it being right. When something doesn't add up, our Billing team finds it and fixes it. That's the team you'll join.

 

About the Role:

As a Billing Analyst, you'll report to our Billing Team Lead and work alongside a team of analysts on billing, collections, and account reconciliation. You'll make sure every guest is charged the right amount, every credit is approved and documented, and every property gets paid what it's owed.

You'll start by learning our core processes, like appeasements (credits we give guests when something goes wrong during a stay) and account credits. As you build expertise, you'll take on reconciliations, audits, and variance analysis. This is a great fit if you love working with numbers, solving problems with logic, and digging into the details until you find the one thing that's off.

What You'll Do:

• Reconcile guest accounts to find balances owed or due, so revenue is recorded correctly and properties get paid accurately
• Process appeasements, refunds, and account credits with the right approvals and documentation
• Help with billing audits, track down discrepancies, and keep an eye on variances
• Work with other teams to troubleshoot and fix complex billing issues quickly
• Answer guest billing questions by phone, email, and ticket, and walk them through their statements clearly

What You Bring:

• Fluent English (B2 to C1). Your resume and application must be in English, and we can't consider ones submitted in other languages
• Experience in billing or a related field. You don't need to be an accountant, but you're comfortable working with numbers
• Strong attention to detail. You notice when a balance or a date looks off, and you figure out why
• Strong organization and the ability to juggle multiple priorities with urgency
• Working knowledge of Excel or Google Sheets
• A collaborative attitude and a willingness to pitch in for the team

Where and When:

• Full time in our Polanco office in Mexico City. This role is not remote or hybrid
• Monday through Friday, 9 am to 6 pm
• Some extra hours during critical periods, as needed

Compensation and Benefits:

• Salary: Competitive Salary
• Grocery vouchers: $1,500 MXN net per month
• Christmas bonus (aguinaldo): 30 days of salary
• Vacation: 12 days per year (available after 90 days)
• Vacation bonus (prima vacacional): 75%
• Paid time off: 40 hours per year (available after 30 days)
• Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision
• Parking: Onsite parking for bikes, motorcycles, and cars
• Travel perk: $750 USD every year in Landing Stays
• Growth: Room to grow with us!