Crisis Clinician

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community.  Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues.  As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.  If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.

• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

The Crisis Clinician is a member of a multi-disciplinary team, which provides telephonic and outreach crisis intervention and evaluation services to individuals and families. The primary goals of these programs are to divert individuals from admission to an emergency department, the criminal justice system, and inpatient psychiatric treatment while maximizing the use of community resources for stabilization purposes. These programs serve individuals who could have a co-occurring disorder and may also be homeless. MRRCT which includes the Mobile Crisis Assessment and Triage (MCAT) team and Child, Youth, and Family Mobile Crisis (CYFMC) team. The MCAT team serves individuals who are 21+ years old.

The Crisis Clinician provides rapid response, assessment services, crisis intervention, engagement, supportive counseling, information and referral, assistance with Medicaid enrollment as appropriate, linkage to requested/necessary resources and appropriate community-based mental health and linkage to substance use services for ongoing treatment and follow-up. 

SHIFT: WEDNESDAY-SATURDAY 10AM-8:30PM. There is added shift differential for this shift of 5.24%.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide initial and follow-up phone triage, assessment, and de-escalation services for individuals who are in an emotional or behavioral health crisis, including those referred for Involuntary Treatment Act (ITA) services.

• Provide crisis and hospital diversion services to youth, adults, and families in a behavioral health crisis and facilitate use of/access to crisis hospital diversion resources.

• Provide referral services to individuals requesting assistance or 3rd party referral sources to provide community stabilization and diversion services to the identified individual in crisis, including linkage to a Designated Crisis Responder (DCR).

• Complete risk assessments to determine if the person is at risk for suicide and/or homicide, and staff the results of the assessment with a supervisor or clinician II to ensure the person’s safety and the safety of others.

• Work in collaboration with the Mobile Dispatch Unit to ensure case response meets contract requirements.

• High-risk cases must be brought to a supervisor, in a timely manner, for immediate and appropriate assistance related to response.

• Provide initial and follow-up phone and face to face assessments for individuals who are at risk.

• Create or further develop recovery plans and on-going support to promote stabilization plans with the individual’s support network.

• Refer individuals who are eligible to Trueblood forensic programs, as appropriate.

• In collaboration with clients and their support network, develop stabilization and safety plans that are reviewed with a Clinician II or supervisor.  

• Complete comprehensive documentation which supports the safety plan as indicated.

• Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.

• Follow up on referrals made regarding at risk/high risk individuals to ensure stabilization and/or services obtained. 

• FBH will attempt to hire staff for a fixed shift. However, there may be a time that a clinician may be asked to work a different shift due to coverage concerns.

• Maintain working relationships with the courts, attorneys, providers, police and sheriff's deputies, jail staff, clinical and administrative persons at inpatient psychiatric facilities throughout the state, staff of other agencies, advocates and consumer groups and citizens.

• Participate in Peer Review, supervision, in-center educational and administrative meetings as directed.

• Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.

• Assist non-Medicaid individuals to access Medicaid as appropriate.

• Provide case management and wrap-around services as needed.

• Assist clients in obtaining basic needs such as emergency housing/shelter services, financial assistance, medical services, medications, and other resources that will help them maintain stability in the community.

• Provide coaching, advocacy, information and referral, linkage and coordination with resources, and ongoing support.

• Other duties as assigned.

QUALIFIED CANDIDATES WILL HAVE:

REQUIRED:

• Bachelor’s degree in behavioral health related field

• Must submit for Agency Affiliation within 30 days of hire.

PREFERRED:

• Two years of experience working with psychiatrically impaired populations.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations.

• Knowledge and skills in working with individuals with mental health and/or substance use disorders.

• Knowledge of or ability to gain knowledge of all WAC and RCW requirements for Crisis and Involuntary Treatment Services

• Ability to communicate and engage effectively with individuals of varied backgrounds, trauma experiences, cultures, education level, and socio-economic status.

• Ability to manage 10 to 20 active cases

• Demonstrate evidence of critical thinking, decision-making ability, problem-solving skills and ability to work autonomously.

• Must have reliable transportation, insurance and an active driver’s license and be willing to use personal vehicle in the course of work.

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• This position provided client services in community settings on a daily basis.  Community settings include but are not limited to residences, group/congregate living settings, hospitals, shelters, the streets or anywhere in the community at large. Some environments may not be ideal in terms of cleanliness or being habitable. Daily travel between locations is required.

• The ability to drive a vehicle, traverse distances up to several city blocks and on various terrains, navigate stairs, get in and out of vehicles frequently is required.

• Daily use of a computer is required.

• May be required to lift 10 - 20 pounds.  

• Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.

PAY RANGE (Hourly/ Non-Exempt): $25.89-$31.53

 All pay is based on longevity at Frontier Behavioral Health; thus, the starting base pay for this position is $25.89 per hour.

This position is eligible for added shift differential of 5.24% due to the Wednesday-Saturday 10AM-8:30PM shift.

Our Benefits and Perks are Amazing!

​WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!

• Plus 9 Paid Federal Holidays!

• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.

• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS: www.fbhwa.org/careers/benefits 

• Medical, Dental and Vision

• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.

• Flexible Spending Accounts

• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:www.fbhwa.org/careers/perks

• Signing Bonus!

• No-cost licensure supervision for those pursuing clinical licensure.

• Federal and State Loan Forgiveness Program for qualifying Programs.

• Reimbursement of License/Certification application fee that is required for the position.

• Free Employee Assistance Program

• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.