Account Management Manager
About the job
- At least five years of account management or corporate sales experience in B2B SaaS or a similar environment.
- Experience upselling to and renewing existing customers.
- Team management experience.
- Experience making proposals based on customer challenges.
- Experience improving performance based on key performance indicators.
- Design and execute retention and usage-expansion strategies and key performance indicators.
- Design and improve customer segments and account management processes.
- Build customer management systems using artificial intelligence and data.
- Develop medium- and long-term account plans based on customers’ business challenges.
- Drive upselling, cross-selling, renewals, and responses to churn risks.
- Build relationships with key stakeholders, including customer executives.
- Set team members’ goals, conduct one-on-ones, and manage evaluations and performance.
- Develop and coach team members and standardize successful practices.
- Build the team, including hiring and onboarding.
- Collaborate with sales, customer success, product, marketing, and other teams.
- Improve the customer experience.
- Drive product and business improvements using customer feedback.
- Experience in sales or account management for enterprise companies.
- Experience launching an account management or sales organization.
About the company
Channel Talk is an AI-powered customer-messaging and CRM platform that provides a website chat widget, a unified inbox for customer conversations, AI chatbots and automation, CRM marketing, and team messaging with integrations for channels like WhatsApp. Conversations from the chat widget feed into a unified inbox where AI bots can respond and automate tasks, while CRM tools manage campaigns and contacts and team messaging supports internal coordination. It stands out by pairing cross-channel messaging, automation, and CRM features in one platform with a regional focus on Southeast and East Asia, and it originated from Walk Insights analytics tools before shifting to customer-communication software. The goal is to help businesses improve customer engagement and support by centralizing conversations, automating routine tasks, and coordinating marketing and sales across channels.
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014
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Simplify's Take
What believers are saying
- July 2026 Qoo10 integration expands distribution across major Japanese marketplace workflows.
- August 2026 Bカート partnership widens B2B commerce reach and ALF usage.
- January 2025 funding and 2026 voice improvements support Voice ALF commercialization.
What critics are saying
- Intercom Fin, Zendesk AI, and Gorgias AI attack Channel Talk's core support-automation budget.
- ALF phone remains beta in 2026, delaying enterprise migrations and expansion deals.
- Salesforce absorbing Intercom would squeeze pricing power and make Channel Talk a niche tool.
What makes Channel Talk unique
- ALF spans chat and voice, with IVR and task automation across channels.
- 2026 integrations with Qoo10 and Bカート deepen Channel Talk's EC workflow moat.
- 24万社超 adoption and 98% retention signal sticky SMB and midmarket usage.
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Benefits
Flexible Work Hours
Hybrid Work Options
Unlimited Paid Time Off
Health Insurance
Phone/Internet Stipend
Company News
Channel Corporation, developer of the AI chat service "Channel Talk" for EC and B2B, raised ¥1.1 billion, bringing total funding to ¥5.1 billion. The round was led by Bon Angels Venture Partners, with participation from Laguna Investment and Altos Ventures. "Channel Talk" is used by over 180,000 companies, boasting a 98% retention rate. The AI agent function "ALF" was released in November 2024, with 1,000 companies implementing it, and plans for "Voice ALF" are underway.
Channel Corporation, the developer of the AI chat service "Channel Talk" for EC and B2B services, announced on the 24th that it has raised ¥1.1 billion in a funding round led by existing investor Bon Angels Venture Partners, with participation from Laguna Investment and new investor Altos Ventures. This brings their total funding to ¥5.1 billion. The service is used by over 180,000 companies globally, with a 98% retention rate. The new AI agent feature "ALF" will be officially released in November 2024.
Channel Corporation, the operator of the all-in-one AI business messenger "Channel Talk," has raised ¥1.1 billion in new funding, bringing its total funding to ¥5.1 billion. The round was led by existing investor BonAngels Venture Partners, with participation from Laguna Investment and new investor Altos Ventures. The funds will be used for further AI development, including the "Voice ALF" feature. Channel Talk is expanding its AI capabilities to enhance customer support and plans to increase hiring.
Channel Corp, the company behind AI business messenger Channel Talk, raised $8.5M in funding, totaling $39.3M. The round was led by BonAngels Venture Partners, with Laguna Investment and Altos Ventures. The funds will develop Voice ALF, an AI voice solution, and support global expansion. Channel Corp operates in 22 countries, with 25% of revenue from global markets, and established a U.S. subsidiary in 2022. CEO Siwon Choi aims to position the company as a leading SaaS provider globally.
Channel Corporation announced on the 28th that it has launched an interactive voice response (IVR) function that allows users to design phone consultation scenarios without development knowledge on Internet phones provided by the all-in-one AI business messenger "Channel Talk."