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Omilia appoints William Hardy as Group Chief Financial Officer. September 23, 2026 Appointment follows Omilia's successful $67M Series B raise, as the company scales an AI-first finance function to support capital-efficient growth Athens, Greece - September 22, 2026 - Omilia, a global leader in Self-Learning Agentic CX, today announced the promotion of William Hardy, currently Chief of Staff, to Group Chief Financial Officer (CFO), effective immediately. William will lead Omilia's global finance organization, with a mandate to drive continued expansion, capital-efficient growth, and the build-out of an AI-first finance function equipped to scale alongside the business. "As Omilia continues to scale off the back of our Series B and expand into new markets, it gives me great confidence that William is stepping into this role," said Dimitris Vassos, CEO and Co-founder at Omilia. "He brings a deep understanding of our financials and our investors. I'm looking forward to building the next stage of our growth with him." As Chief of Staff, William spent the past 12 months working closely with Omilia's executive team on the company's growth strategy, investor relations, and capital raising, including its recently closed $67M Series B round. Prior to joining Omilia, he was an Investment Banker at Deutsche Bank specializing in Software M&A. "Having worked alongside the executive team through the Series B, I know what this business is capable of," said William Hardy, Group CFO of Omilia. "My focus now is building a finance function that matches the pace of the business - one that gives us the capital efficiency to grow fast and deliberately, and that uses AI the same way our platform does: to make better decisions, faster." About Omilia Omilia is the global standard for AI-driven customer service transformation. Its native Self-Learning CX Agents revolutionize how enterprises engage with customers - automating interactions with precision, empowering human agents in real time, and delivering seamless, personalized experiences across all channels. Powered by deep expertise in developing proprietary Agentic AI technology, and multi-layered anti-fraud capabilities, CustomerThink enable enterprises to move decisively and safely into the era of Agentic contact centers. Omilia's Self-Learning Agentic AI learns from across the entire customer journey - from self-service to live agent interactions - unlocking continuous improvement and breaking the "glass ceiling" of containment that legacy siloed models can't achieve. Omilia is trusted by the world's most demanding enterprises including Capital One, Discover, Taco Bell, RBC, DWP, First Financial Bank, Purolator, and PSEG. Built on over two decades of AI innovation, Omilia delivers measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction - all while preserving the human touch where it matters most.

Omilia partners with Telarus. Sep 2, 2026 Omilia, a customer experience solutions provider, has partnered with Telarus, a technology services distributor, enabling Telarus's nationwide network of technology advisors to bring Omilia's full Agentic CX platform to enterprise clients in the United States and the United Kingdom. Through this partnership, companies working with Telarus advisors gain access to Omilia's Agentic CX platform, including the following: * Voice and Chat Agents: Self-learning conversational AI that autonomously handles complex customer interactions end to end across voice and digital channels. * Authentication Agents and TalkGuard: Multi-layered anti-fraud defense combining passive and active voice biometrics for frictionless identity verification, with real-time detection of spoofed numbers, replay attacks, and AI-generated voices. * CSR CoPilot: Real-time agent assistance surfacing next-best actions and knowledge content during live interactions. * Workforce AI: Automated quality management that scores every human and AI interaction for compliance and resolution effectiveness. "Most conversational AI on the market today is a thin layer stitched on top of someone else's model, which means the enterprise buying it inherits someone else's token costs, someone else's uptime, and someone else's roadmap. It is our end-to-end stack so our clients don't have to make that trade-off. That matters more, not less, as we scale. This partnership is part of how we're expanding beyond our own direct footprint into new markets, selling-with, delivering-with, supporting-with, and expanding-with Telarus's advisors giving enterprise buyers across the U.S. and U.K. a trusted way to get a production-ready platform without the vendor risk," said Nick Delis, chief revenue officer of Omilia, in a statement. "The appetite for enterprise-grade AI among our advisors' clients is massive, but so is the need for a platform that's proven at scale and doesn't carry the cost or complexity baggage of stitched-together solutions. Omilia gives our advisors a full-stack conversational AI offer they can bring to CX-focused accounts with confidence," said Samantha Nelson, vice president of CX and AI at Telarus, in a statement.

Omilia, a global leader in self-learning agentic customer experience technology, has appointed Ted Jordan as Vice President of US Customer Support and Experience. Jordan will oversee support strategy, delivery, project management, and customer success management as the company's US enterprise customer base expands across banking, insurance, healthcare, and utilities sectors. Jordan brings over 20 years of experience in customer support and service strategy. Most recently, he served as Senior Vice President of Customer Support at Five9, where he led initiatives that modernised global support operations and achieved industry-leading Net Promoter Scores. Earlier in his career, he spent more than 20 years at Access Worldwide, progressing from Vice President of IT to Chief Operating Officer.