Sur La Table

Premium kitchenware retailer with classes

Retail Gearhead/ Sales Associate

Retail SalesPosted on Nov 13

Part-timePalo Alto, CA, USA$18.70 - $20 /hrIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Strong communication and customer service skills are required.
Strong attention to detail and organizational skills are required.
Ability to work in a fast-paced, team-oriented environment is required.
Basic computer skills and proficiency in Microsoft Office and point-of-sale systems are required.
Flexibility to work weekends, holidays, and evenings is required.
Passion for outdoor activities and knowledge of outdoor gear and apparel are required.
Ability to communicate verbally and work cooperatively with associates and customers is required.
Ability to remain standing for up to five hours at a time is required.
Ability to move about the store while coaching and directing associates, selling to customers, and retrieving merchandise from the stockroom or sales floor is required.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from the stockroom or sales floor is required.
Ability to lift and/or move merchandise weighing up to 50 pounds is required.
Ability to ascend and descend ladders to retrieve or move merchandise is required.
Ability to operate a computer, point-of-sale system, keyboards, merchandise scanners, and a mouse is required.
Availability for nights, weekends, and holidays is required.
Regular and predictable attendance is required.

Responsibilities

Greet and assist customers with their purchases.
Provide customers with product information, advice, and recommendations.
Process sales transactions accurately and efficiently.
Maintain a clean and organized store environment.
Manage inventory levels and restock merchandise.
Participate in company-wide promotions and marketing campaigns.
Collaborate with the marketing and buying teams to ensure product offerings align with customer needs.
Work to improve customer satisfaction and exceed sales targets.
Develop and maintain knowledge of products, industry trends, and competitors.
Perform other duties as assigned by the Store Manager and Assistant Store Manager.

Desired Qualifications

Specialized knowledge in skiing, snowboarding, biking, climbing, fly fishing, or another outdoor sport is preferred.
Outdoor industry and retail experience is nice to have.
Some college coursework is preferred.
Previous retail sales experience is preferred.

Salary Range: 18.7 to 20 (Currency: USD) (Pay period: per-hour-wage)

At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

We are looking for a dynamic and enthusiastic Gearhead (Sales Associate) to join our retail team. The successful candidate will be responsible for providing exceptional customer service, generating sales, and helping customers find the right outdoor gear and apparel for their needs.

What you get to do every day:

Greet and assist customers with their purchases
Provide product information, advice, and recommendations to customers
Process sales transactions accurately and efficiently
Maintain a clean and organized store environment
Manage inventory levels and restock merchandise
Participate in company-wide promotions and marketing campaigns
Collaborate with the marketing and buying teams to ensure product offerings align with customer needs
Continuously strive to improve customer satisfaction and exceed sales targets
Develop and maintain knowledge of products, industry trends, and competitors
Specialized knowledge in skiing, snowboarding, biking, climbing, fly fishing, or other outdoor sport preferred
Outdoor industry and retail experience, nice to have
Perform other duties as assigned by the Store Manager and Assistant Store Manager

What you bring to the role:

High school diploma or equivalent required; some college coursework preferred
Previous retail sales experience preferred
Excellent communication and customer service skills
Strong attention to detail and organizational skills
Ability to work in a fast-paced, team-oriented environment
Basic computer skills and proficiency in Microsoft Office and point-of-sale systems
Flexibility to work weekends, holidays, and evenings
Passion for outdoor activities and knowledge of outdoor gear and apparel

Physical Requirements:

Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
Must have a flexible schedule, including availability for nights, weekends, and holidays
Regular and predictable attendance

CSC Generation is an equal opportunity employer. All qualified applicants will receive consideration without regard to any characteristic protected by law. If you need an accommodation during the application process, contact [email protected].

Employment is contingent on a background check, including verification of prior employment dates.

About the Company

Sur La Table

Premium kitchenware retailer with classes

Sur La Table sells premium cookware, dinnerware, cutlery, kitchen electrics, and bakeware through both brick-and-mortar stores and an online platform, and it runs one of the largest cooking class programs in the United States. Its products can be bought online or in stores, while classes teach hands-on techniques from basic skills to specialized cuisines. It also operates SLT Perks, a loyalty program, and an affiliate marketing network that rewards customers and partners for purchases and referrals. Its goal is to be the go-to destination for premium kitchen products and culinary learning, building a community of home cooks and professional chefs.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Hopkins, MN
Founded: 1972

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