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Swissport

Global airport ground handling and cargo

Key Account Manager

Account ManagementUpdated on Nov 10
Full-timeFrankfurt, GermanyNo salary listedIn-person

About the Job

Requirements

  • Completed vocational training as an airline services clerk or another commercial vocational qualification, with several years of airport experience and extensive knowledge of aircraft handling operations.
  • At least five years of experience in the aviation industry.
  • Experience in customer service.
  • Strong customer and service orientation.
  • A confident, friendly, and communicative manner.
  • An independent and solution-oriented approach to thinking and working.
  • Willingness to work shifts and weekends.
  • German language proficiency at C1 level and good English proficiency at B2 level.
  • A valid Class B driver's license.
  • Successful completion of a security check under the Aviation Security Act.
  • A high level of safety and security awareness.

Responsibilities

  • Coordinate projects in collaboration with the Operations Manager and support and develop cross-functional operational matters.
  • Manage key accounts.
  • Prepare customer information and requirements relevant to ground handling for operational implementation or to respond to customer inquiries.
  • Create employee communications to support efficient, customer-oriented service delivery in accordance with contracts, service-level agreements, and airline requirements.
  • Support and accompany audits, and host specialist visitors and customers.

About the Company

Swissport

Global airport ground handling and cargo

Swissport is the world’s largest provider of airport ground services and a major player in air cargo handling. It delivers the behind-the-scenes work that keeps flights moving, including baggage handling, de-icing, passenger services support, ramp operations, aircraft servicing, and cargo logistics, at hundreds of airports across 44 countries. Its products and services work by offering an integrated suite of ground handling solutions that airport operators and airlines outsource to ensure timely, safe, and efficient turnaround of aircraft and cargo. Swissport differentiates itself through scale, an extensive global network, and a history of mergers and acquisitions that have built a broad, standardized service offering and deep operational expertise across markets. The company’s goal is to be the leading, globally connected provider of ground handling and cargo services, helping airlines run smooth operations and minimize turnaround times even under challenging conditions.

Company size
10,001+
Company stage
Acquired
Total funding
Not listed
Headquarters
Zurich, Switzerland
Founded
1997

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