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Tesla

Makes electric cars, robotaxis and grid batteries

Service Advisor

Service Advising & EstimatingConfirmed live in the last 24 hours
Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

  • Welcome customers who visit the service center and provide solutions.
  • Assist with vehicle insurance claims.
  • Assist with estimating vehicle bodywork for insurance claims.
  • Track repair orders, work progress, and quality control for vehicles under repair.
  • Resolve customers’ technical issues and collaborate with the technician team to provide good service.
  • Agree on repair timing with the service-center team, notify customers, and explain repair status.
  • Contact customers and arrange vehicle return times.
  • Follow up with customers about their vehicles after repairs and confirm their satisfaction with the repair and maintenance service.

Responsibilities

  • Address customer concerns with a high level of responsiveness and attention.
  • Determine whether technical issues can be resolved by phone and promptly escalate them to the Shop Foreman or Service Manager for immediate attention.
  • Accurately record issues and data in the management system.
  • Conduct transactions in the system, guide customers through corrections, and provide a summary.
  • Communicate estimated completion times, provide regular updates, and follow through on each customer vehicle.
  • Coordinate the detailing of each vehicle before delivery.
  • Coordinate vehicle delivery or pickup times with each customer.
  • Follow up with customers about services provided and ensure they are satisfied with the work performed.
  • Welcome customers who visit the service center and provide solutions.
  • Assist with vehicle insurance claims.
  • Assist with estimating vehicle bodywork for insurance claims.
  • Track repair orders, work progress, and quality control for vehicles under repair.
  • Resolve customers’ technical issues and collaborate with the technician team to provide good service.
  • Agree on repair timing with the service-center team, notify customers, and explain repair status.
  • Contact customers and arrange vehicle return times.
  • Follow up with customers about their vehicles after repairs and confirm their satisfaction with the repair and maintenance service.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Austin, TX
Founded
2003

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