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Ouihelp

Technology-driven platform for in-home caregiving

Sector Coordinator

Social & Community ServicesPosted on Nov 13
Full-timeCompiègne, France

About the Job

Requirements

  • A minimum Bac + 2 qualification is required; a qualification in health or medico-social fields is preferred.
  • Comfort interacting with different people, including care assistants and families.
  • Computer proficiency and command of planning software.
  • Versatility, rigor, and organizational skills.
  • Ability to learn new software.
  • Service orientation and commitment.
  • Listening skills and empathy.
  • Autonomy.
  • Ability to withstand stress.
  • Ability to prioritize.

Responsibilities

  • Coordinate schedules and contracts for a team of care assistants in the assigned area, covering the Compiègne agency and supporting the Chantilly agency remotely.
  • Manage replacements for absences or leave and anticipate staffing needs.
  • Ensure interventions are delivered properly and maintain service quality.
  • Monitor the satisfaction of care assistants and beneficiaries regularly.
  • Maintain accurate data in internal tools, including replacements and remote time management.
  • Manage the full recruitment process for care workers.

About the Company

Ouihelp

Technology-driven platform for in-home caregiving

Ouihelp runs a technology-driven platform that connects families with carefully selected caregivers to help elderly and disabled people stay in their homes. Care coordinators visit clients to assess needs, assign the same caregiver for continuity, and provide visibility into the care process, while coordinating with health professionals and helping with equipment and funding applications. Caregivers are paid by users, typically as independent contractors, and the company has expanded to acquire traditional agencies and launched the Joya brand to reach more people. Revenue comes from hourly fees (€22–€26) with clients eligible for a 50% tax credit, and the goal is to raise in-home care quality in France while growing through acquisitions and upholding high care standards, including B Corp certification.

Company size
1,001-5,000
Company stage
Series B
Total funding
$36.8M
Headquarters
Paris, France
Founded
2016

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