Operations Manager - Event Management, SMM

Where Human Connection Fuels Possibility ​

At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. ​

Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.

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Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.​

And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. ​

That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.​

We have a passion for excellence and genuine care for the people making it possible.

The Operations Manager, Event Management (SMM) provides a centralized point of leadership for coordination and execution of face to face, digital and hybrid events/programs ensuring operational excellence across all program operations. This role strives to meet client needs, specifications, objectives, and quality standards.

You'll work with the collective event management team and direct reports to maximize contribution margin by effectively managing the customer experience, balancing customer satisfaction, employee satisfaction and organizational cost.

What You'll Be Doing

65% - Team Management & Leadership:

• Provide mentorship and coaching to the team for all areas of event management across all markets and event types.

• Coordinates and facilitates regular team meetings and communications. Identifies training/learning opportunities for direct reports as well as ongoing performance coaching and goal setting.

• Identify opportunities for ROIs on an ongoing basis. Responsible for accurate labor, time tracking and T&E within the team.

• Provides ongoing coaching and has regular development conversations. Ensures timely and accurate T&E expense reporting.

• Assists in the development and implementation of initiatives to address business goals.

• Provides expertise with regards to destination, hotel and organization/internal services. Monitoring and reporting for SLA adherence. Interacts with client stakeholders answering questions and resolving issues.

• Support new initiatives & processes within company and EM. Support new employee onboarding and responsible for invoicing approvals.

35% Target Account Work:

• Act as the Meeting Event Management support for all programs assigned. Responsibilities include project & experience management of assigned programs, relationship management and financial management.

• Ensures adherence to workflow process and responsible for client SOPs.

• Balances a workload of event management account projects, along with people management.

• Oversees target accounts in event management for operational consistency, client deliverables, best practices and SOPs on account.

What You'll Bring

• Bachelor’s degree or equivalent experience required.

• Minimum 3-5 years of experience in Meeting, Events and/or Incentive Travel pre-sale and/or post-sale activities required.

• 1-2 years of proven supervisory and/or leadership experience.

• Strong organization, motivation, and communication skills to manage multiple teams.

• Ability to interact with all levels of an organization; internal, client, and partner.

• Experience working in events within a HCP environment.

Nice to Have

• Global travel/hospitality industry experience and knowledge desirable.

• Understanding of Experience Design and ability to articulate how previous events have achieved business objectives and guest impressions is a plus.

• Experience working with and/or exposure to budgets preferred.

• Designations such as PMP (Professional Meeting Planner), CMP (Certified Meeting Planner), CIS, CITP, HMCC, DES certification desired.

Things You Should Know

• This role may require travel up to 20% of the time.

• This is a remote position.

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!

View all details at: www.MaritzBenefits.com

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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