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Edra

Enterprise AI automating ITSM with playbooks

Account Executive

Account ExecutiveConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • You must have carried an enterprise SaaS or AI quota for at least 4 years and be able to cite six-figure-plus deals you personally sourced, advanced, and closed.
  • You must be comfortable operating without guardrails and demonstrate ownership and sound judgment in an ambiguous environment.
  • You must be able to build credibility with technical buyers, communicate effectively with CTOs and CIOs, and engage deeply with complex operational problems.
  • You must be energized by building an early-stage startup sales motion without a fully formed playbook.
  • You must care about customer outcomes and building enterprise relationships through honesty and strong results.

Responsibilities

  • Own a named account list and build a pipeline from scratch through warm introductions, targeted outreach, and personal networks.
  • Run the full sales cycle, including discovery, demos, pilot scoping, commercial negotiation, and collaboration with leadership on strategic deals.
  • Conduct consultative discovery conversations with CTO- and CIO-level buyers to identify pain, quantify impact, and position Edra's platform.
  • Design and scope paid pilots in partnership with the technical team to help prospects reach the point that drives conversion.
  • Provide specific product feedback to the product team based on customer conversations.
  • Build the foundations of the sales motion by refining messaging, documenting effective approaches, and creating repeatable processes.

Desired Qualifications

  • Experience selling into IT operations, IT service management, or service management environments, including familiarity with ServiceNow and the importance of ticket volumes and organizational knowledge to CTOs.
  • Experience at a company with a technical founder-led sales motion and close collaboration between product and go-to-market teams.

About the Company

Edra

Enterprise AI automating ITSM with playbooks

Edra builds Living Playbooks, an enterprise AI platform that turns a company’s own support tickets, emails, logs, and chat into structured, human-editable rules that automate IT service management (ITSM), technical support, and related operations. The platform quickly connects to enterprise tools like ServiceNow, Jira, Zendesk, and Salesforce, and continuously learns from employee behavior to improve automation. Unlike many AI assistants, Edra provides white-box, auditable instructions that are easily edited by humans, helping teams reduce handoffs and keep control over automation. The company is led by former Palantir Forward Deployed AI Engineering leaders and is already in production with customers such as HubSpot, ASOS, and Cushman & Wakefield. The goal is to expand Living Playbooks across more operational functions and industries, scaling deployment as it grows its customer base, supported by funding rounds including a $6.5 million seed and a $30 million Series A in 2026.

Company size
11-50
Company stage
Series A
Total funding
$30M
Headquarters
New York City, New York
Founded
2024

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