Insurance Operations Associate
About the job
- At least 3 years of experience with auto insurance claims.
- A high school diploma is required.
- Fluency in English and French is required.
- Expert knowledge of auto insurance operations.
- Intermediate to advanced proficiency in Excel as an analytical tool.
- Ability to execute responsibilities with little supervision, multitask, and deliver work on time with appropriate detail and accuracy.
- Ability to manage customer interactions to handle inquiries, conflicts, and complaints effectively.
- Ability to prioritize responsibilities and manage tasks efficiently.
- Ability to work through situations without a defined process and develop an appropriate solution.
- Ability to transfer knowledge effectively so team members understand expectations and how to continue developing.
- Ability to build collaboration across company teams.
- Ability to develop and apply emotional intelligence.
- Process total loss and physical damage claims, directing adjusters and other vendors to ensure files progress on time.
- Process Proof of Loss documentation to obtain payment from insurance companies, reviewing and interpreting policy wording and loss information.
- Maintain detailed insurance-claim records for reporting and reconciliation.
- Ensure compliance with internal service-level agreements for total loss claims, from receipt of Proof of Loss through its return.
- Coordinate credit life insurance claims from inception to closure.
- Produce metrics for total loss and credit life insurance claims.
- Follow up on insurance-deficient accounts.
- Process final-notice emails and letters to prepare accounts for repossession assignment.
- Track leased vehicle identification numbers and, with HCCA IT, ensure the accuracy of third-party vendor data files using the lease key to avoid duplicate records.
- Coordinate follow-up on insurance-deficient accounts through outbound calls, text messages, and email campaigns.
- Coordinate account assignments for repossession when applicable.
- Produce performance metrics for outbound calls, text messages, and emails.
- Collect deficiency balances after insurance payment.
- Charge off applicable balances and update credit bureaus.
- Coordinate ancillary insurance cancellations and rebates with third-party vendors.
- Lead future efforts to insource ancillary insurance cancellation and rebate operations.
- Respond to customer email inquiries.
- Work on disability claims and legal documents related to checks cashed between customers and insurance adjusters.
- Approve insurance checks and refunds.
- Maintain current insurance procedures documentation.
- Experience working for an insurance company as a back-office claims adjuster.
- College education.
About the company
Hyundai Capital America provides financial products for Hyundai, Genesis, and Kia dealerships across the U.S., including dealer inventory and facility financing, plus indirect vehicle financing and leasing to over 1.7 million retail customers. Its subsidiary Hyundai Protection Plan offers vehicle service contracts and protection products under brands like Hyundai Protection Plan, Genesis Protection Plan, and Power Protect. The company operates from headquarters in Irvine, CA with centers in Atlanta, Dallas, and Newport Beach, and it supports Hyundai, Genesis, and Kia’s expansion globally through Hyundai Capital Services in Korea, with offices in six countries and more. Its approach centers on partnering with dealers and delivering strong customer service through global and regional operations, aiming to add value for customers and support broad market growth.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$4.6B
Headquarters
Irvine, California
Founded
1989
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Simplify's Take
What believers are saying
- June 2, 2025 CEO Jim Drotman refreshes strategy and execution.
- August 26, 2026 ABS milestone signals deep investor demand for HCA paper.
- James Vincent became CRO on February 17, 2025, strengthening underwriting discipline.
What critics are saying
- Hyundai Capital remains tied to Hyundai and Kia U.S. sales cycles and incentives.
- CFPB's 2022 credit-reporting order still haunts operations and compliance culture.
- Heavy ABS and eurobond funding leaves refinancing vulnerable during spread blowouts.
What makes Hyundai Capital America unique
- Oldest, largest Hyundai Motor Group captive in America since 1989.
- Finances Hyundai, Genesis, and Kia dealers plus 1.7 million retail customers.
- Raised $113 billion through ABS, reaching its 100th transaction on August 26, 2026.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Employee Discounts
- Tuition Reimbursement