Managed Services Engineer

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Job Description: JOB SUMMARY: Responsible for all Security Systems operation, maintenance work execution, testing, and hand-over to Clients. Ensure that all required infra-structure needs are available/ready and this cover: Networking, CCTV, ACS, IDS and power requirements to ensure smooth operations of all systems on site. KEY RESULTS AREAS (RESPONSIBILITIES): / Daily monitoring of fault logs & performing immediate fault identification. / Liaison with various stakeholders (Client, IT, FM, AP, Site Resources, MVP) to ensure fault rectification. / Fault root cause analysis & reporting. / Identification of recurring issues – recommending remedial actions & ensuring that these are performed when doing PPM’s or attending Callouts etc. / Completing records of all faults & PPM’s and Callouts. / Ensuring that all existing systems are properly connected to the relevant Control Room / Security Office. / Maintaining all System SUP’s ensuring that all firmware, security patches etc are applied. Ensuring all configurations are uniformly applied across the portfolio so as to ensure that functionality of the system is optimized. / Maintaining end-user password & security protocols as agreed with client. / Advise client of enhancements and additional functionality offered by new firmware upgrades / Perform end-user refresher training if requested/required by the client. / Maintain and administer security systems networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. / Implement network security measures as per IT standards and procedures in order to protect data, software, and hardware / Operate master consoles in order to monitor the performance of the entire systems and networks, and to coordinate system network access and use. / Perform routine system network startup and shutdown procedures and maintain control records. / Monitor systems performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future. / Maintain logs related to systems network functions, as well as maintenance and repair records. / Keep communicating with technicians during PPM’s and Callouts. / Manages technicians towards actual implementation at site and oversee, through the work of senior technicians, collecting the daily progress report sketched on the shop drawing issued to the Senior Technicians also advising an alternative plan if any changes found during work implementations. Job Description 2 Document Number: MVPT-HR-JD-F-01 | Document Revision Date: 17 July 2023 | Issue/ Rev. No: 04/01 Classification: Internal / ME will be fully responsible for creating the test reports based on cabling, terminations, power management, shop drawing updating based on site amendment(s) and inspections. / ME has to complete service reports for the current job, additional and variation work any troubleshooting as well on hardware and software. / Oversees emergency breakdowns rectification and intervention based on expertise of the system known to the ME. FUNCTIONAL RELATIONSHIPS/INTERACTIONS: [List the interfaces the job requires internally & externally] INTERNAL [superiors, peers, direct reports, indirect reports] / Technical Maintenance Manager / Engineering Support / Finance – budgeting, procurement, etc. / Pre-sales / Marketing / HR & Admin / Quality and Training EXTERNAL / Main Contractors/ Subcontractors / Clients KEY JOB REQUIREMENTS: [In this section information should be provided about the key job requirements required for competent performance of the job.] EDUCATION [all degrees, certifications required and preferred] / Bachelor of Electrical & Electronics or Electronics and telecommunication or a general IT degree with Physics Background. / Certification – Cisco CCNA, CCNP, BCNE, CCTV (Milestone, Genetec, Axis etc.), ACS (LENEL, KERISYS, PAXTON, etc.), Biometrics, Barriers, Bollards, Road blocker, Spike bumps, ANPR, video analytics etc. WORK EXPERIENCE [number of years of prior experience, specific industry / functional experience desired] / 3 years where he/ she is exposed to all security systems disciplines on total or turn-around projects. SPECIFIC SKILLS [ i.e. project management / software products] / Very good communication and technical hands-on skills; / Very good command of English / Good command of computer skills / Good Project Management skills / Good people management skills


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