Senior Scrum Master

About the Team

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

About the Location

This role is remote within Costa Rica. Primary working hours align with Mountain Standard Time (MST) in Phoenix, Arizona. On-site attendance is required as needed and during visits by company vice presidents; there is no fixed on-site schedule.

Additional after-hours work may be required based on business needs. Opportunities to work voluntarily on holidays will be offered.

Hybrid Position.

About the Job

We are seeking a Senior Scrum Master to lead Agile delivery for web and mobile across customer and business facing product and platform teams, combining strong Scrum expertise with solid project management capabilities. This role will drive end-to-end execution of digital initiatives, ensuring timely delivery of high-quality, scalable, and customer-focused products.

The ideal candidate will act as a servant leader and Agile coach while managing timelines, risks, and cross-team dependencies. You will partner closely with product, engineering, UX, and business stakeholders to align delivery with strategic goals and deliver seamless digital experiences across platforms.

KEY RESPONSIBILITIES

• Agile Delivery Leadership: Lead Agile delivery for eCommerce teams; facilitate Scrum ceremonies and coach cross-functional teams to drive efficient, predictable outcomes.
• Project & Delivery Management: Own end-to-end delivery by managing plans, milestones, scope, timelines, risks, and dependencies across multiple initiatives.
• Risk & Impediment Management: Identify and remove blockers, manage risks and dependencies, and ensure timely escalation to keep delivery on track.
• Release & Execution Management: Coordinate releases and deployments, ensuring smooth, high-quality production outcomes with minimal disruption.
• Metrics & Reporting: Track Agile and delivery metrics (velocity, cycle time, release progress) and provide clear, data-driven insights to stakeholders.
• Stakeholder Communication: Maintain transparent communication on progress, risks, and dependencies with leadership and cross-functional partners.
• Coaching & Mentorship: Mentor Scrum Masters and teams, driving Agile maturity and a culture of continuous improvement.

REQUIREMENTS & EXPERIENCE

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience).
• 6+ years of experience in Agile environments, with at least 4+ years as a Scrum Master supporting web and/or mobile application teams.
• Deep understanding of Agile frameworks (Scrum, Kanban) and experience working in scaled Agile environments (e.g., SAFe or similar).
• Proficiency with Agile tools such as Jira, Confluence, Azure DevOps, or similar.
• Proven experience delivering web and mobile (iOS/Android) applications in a fast-paced technology environment.
• Experience working with cross-functional teams including engineering, QA, UX/UI, and DevOps.
• Strong understanding of SDLC, release management, and CI/CD practices.
• Demonstrated ability to manage complex dependencies, risks, and impediments across multiple teams.
• Excellent communication, facilitation, and stakeholder management skills 

About the Culture

Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.

Our Costa Rica office offers outstanding amenities in a fun and rewarding workplace including:

• You will be able to bring your pets to work!
• Free access to UltraPark gym facility
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Will have medical, dental & vision benefits for all associates
• Offer paid time off including holidays and discretionary days

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.