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The Center for Family Support

Nonprofit support for people with disabilities

Fiscal Intermediary Program Manager - Self-Direction

Case Management & AdvocacyPosted on Nov 9
Full-timeBronx, NY, USA$66.3k /yr

About the Job

Requirements

  • A bachelor's degree in health or human services or a related field is required.
  • At least 2 years of experience in the OPWDD system is required.
  • At least 1 year of experience with Self-Directed Services is required.
  • Advanced knowledge of OPWDD regulations is required.
  • Proficiency in Microsoft Office is required.
  • Strong interpersonal, communication, and organizational skills are required.
  • High attention to detail and accuracy is required.
  • Ability to manage multiple priorities in a fast-paced environment is required.
  • Strong analytical and problem-solving skills are required.

Responsibilities

  • Manage an assigned caseload of individuals receiving Self-Directed Services and ensure compliance with OPWDD regulations.
  • Oversee timely completion of required reviews and maintain complete and accurate documentation.
  • Promote positive participant and family satisfaction outcomes.
  • Participate in Life Plan meetings and interdisciplinary team discussions; ensure documentation aligns with Fiscal Intermediary and OPWDD requirements; and communicate concerns to appropriate stakeholders promptly.
  • Communicate consistently with families, brokers, and internal departments, document communications accurately, and support stakeholder relationships and satisfaction.
  • Review and process required documentation, including Life Plans, LCED, and DDP2; ensure compliance and quality; address deficiencies; and support audit readiness and successful audit outcomes.
  • Identify and resolve invoice and time-review discrepancies and ensure adherence to approved budgets and financial guidelines.
  • Review and approve Staff Action Plans and supporting documentation, ensure completeness and compliance before approval, monitor recurring issues, and implement corrective actions.
  • Collaborate regularly with brokers, monitor their performance against service expectations and guidelines, and address and document performance concerns.
  • Identify, report, and address compliance concerns; support corrective actions and resolve non-compliant items.
  • Monitor Medicaid eligibility for the assigned caseload, address issues affecting eligibility and service continuation, and track Medicaid-related requirements accurately.
  • Engage with participants and families, respond to inquiries and concerns promptly and professionally, document interactions, and support service quality and satisfaction.
  • Complete assigned tasks in alignment with program expectations, participate in required training and professional development, and contribute to program goals and quality-improvement initiatives.

Desired Qualifications

  • Experience with EVERO and Adobe Sign is preferred.

About the Company

The Center for Family Support

Nonprofit support for people with disabilities

The Center for Family Support is a nonprofit human services agency serving people with intellectual and developmental disabilities and their families in New York and New Jersey. Its residential and community programs range from round-the-clock support in small group homes to one-to-one help with daily living skills and relief for family caregivers. It also runs day programs, employment support and disability rights activities built around each participant's goals. Through its self-directed services subsidiary, participants and families set budgets and choose support staff, while public reimbursements, grants and donations fund its work. Founded in 1954, it is headquartered in New York City.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York, NY
Founded
1954

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