CX Associate
About the job
- Must be fluent in English and able to convey key conversational points concisely.
- Be available to work weekends or have split-offs.
- Be highly organized and able to complete multiple projects concurrently while switching between internal workflows and customer conversations.
- Remain calm when handling uncertainty and rapidly changing situations.
- Be resourceful and able to learn skills independently.
- Answer client inquiries.
- Address order issues and product inquiries through the customer interface platform, Facebook, and email.
- Track shipments and handle backend shipping inquiries.
- Conduct general research.
- Update addresses and client information.
About the company
Magic delivers on-demand virtual assistant services tailored to businesses. It operates on a subscription model where clients pay for the hours worked by virtual assistants, with 24/7 support and custom solutions designed to streamline operations and boost productivity. The service works by clients subscribing to a plan, assigning tasks to VAs who handle the workload within agreed hours, and incurring additional charges for specialized tasks or services. A referral program rewards clients with cash or service credits for successful introductions. Compared to competitors, Magic emphasizes continuous availability, customized task handling for different business needs, and a straightforward hourly-based pricing structure that scales from startups to large enterprises. The overarching goal is to help clients run operations more smoothly and efficiently while building long-term relationships through ongoing subscriptions and referrals.
Company Size
1,001-5,000
Company Stage
Series A
Total Funding
$39.1M
Headquarters
San Francisco, California
Founded
2015
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Simplify's Take
What believers are saying
- Magic's official site shows 2M tasks completed this year, proving active demand.
- Magic serves busy professionals globally with 24/7 coverage, expanding addressable enterprise usage.
- Human-in-the-loop work supports AI training, moderation, and transcription as durable revenue streams.
What critics are saying
- Upwork and Fiverr commoditize remote labor pricing, squeezing Magic's margins by 2026.
- If AI agents automate inboxes and scheduling, Magic's core labor model collapses within years.
- Client trust breaks instantly if assistant quality slips, because Magic sells reliability, not software.
What makes Magic unique
- Magic launched in 2015 from NASA Ames Research Center.
- Magic offers 24/7 worldwide on-demand assistants and dedicated executive assistants.
- Magic claims 750,000 assistants interviewed and 2M tasks completed this year.
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Benefits
Remote Work Options
Growth & Insights and Company News
6 month growth
0%1 year growth
0%2 year growth
0%The Securities and Exchange Commission has not necessarily reviewed the information in this filing and has not determined if it is accurate and complete.The reader should not assume that the information is accurate and complete.
AI is taking over the world, and companies in every industry are wondering if they will be disrupted by this technology. From search engines and journalism to therapy and coding, AI has the potential to revolutionize the way we live and work.At the forefront of this exciting industry is ChatGPT, the revolutionary chatbot platform by OpenAI that is gaining attention from entrepreneurs and investors alike. “I’m really excited about the potential of AI,” said Aaron Kemmer, President of Magic. “ChatGPT is just the tip of the iceberg, and every day we’re seeing new exciting products that are reimagining how all aspects of work are done.”Marketing Technology News: MarTech Interview With Richard Jones, Chief Revenue Officer at WunderkindBehind every successful AI system is a team of hardworking humans, and that’s where Magic comes in. Magic’s “human in the loop” approach has provided thousands of workers to companies looking to quickly scale up their human teams, many of which are using these workers to train their AI algorithms.Companies partner with Magic to help them train their AI algorithms across content moderation, content creation, transcription in healthcare settings, customer support, and more.“At Magic, we understand the limitations of traditional AI systems and have developed a solution that combines the best of both human and machine intelligence,” said Aaron Kemmer, President of Magic. “We are providing AI to remote workers, and remote workers to AI companies.”Marketing Technology News: The Benefits of PR in Modern Day MarketingMagic offers a range of services to support the growth and success of AI companies, such data labeling, annotation, transcription, evaluating their models, and performing the work that will be used to train their data sets.“Our human-in-the-loop approach is helping businesses across Silicon Valley and beyond to achieve their goals with AI, and we can’t wait to see what the future holds.”As an example of how AI is changing the approach to work, this entire press release was written by AI – including the quotes of Kemmer (with his edits and approval, of course)
San Francisco, California – August 18, 2021 – Magic, Inc. has been named the silver winner in the Enterprise Service category in Best in Biz
"We want to be the passport of the internet," said Magic's CEO.