Knowledge Architecture & Learning Intern

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Get hands-on experience, training—and a leg up on a bright future.

T-Mobile didn’t become a leader by following the playbook. We got here by breaking it. We’re a disruptor that now plays on a higher tier, and we’re still raising the bar for millions of customers nationwide. If you want to work somewhere that sets the standard instead of matching it, this is your place.

This is an 11-week paid learning experience where you’ll do real work, not busywork. You’ll build relationships with other interns and leaders across the company, and you’ll be paired with mentors who will challenge you to grow skills that matter. We’ll give you hands-on projects with real stakes, and we expect your creativity and sharp ideas to make an immediate impact. You’ll work alongside T-Mobile employees who have your back and who still believe the best ideas can come from anyone.

What It’s Like

The T-Ads team is small enough that your work gets seen and big enough that it matters. You’ll work in a collaborative, fast-moving environment with a global workforce depending on the resources you shape. A typical week mixes focused project time, such as auditing content, building guides, and designing pages, with check-ins with your mentor, working sessions with stakeholders, and the occasional training walkthrough. You’ll own your project and have the support to do it well.

What You’ll Do

T-Ads is migrating training content from legacy systems into SharePoint, and employees need to be able to find the right resource at the right moment. You’ll audit, organize, and index that content, then build the finding guides and navigation that connect people to it. Your work will speed up onboarding, cut time spent searching, and strengthen knowledge sharing across a growing global team.

Key Responsibilities

• Build finding guides and indexes that make migrated training resources easy to locate and use
• Audit migrated content for accuracy, completeness, and consistent naming and tagging
• Clean and organize training resources as they move from legacy systems into SharePoint
• Create taxonomies and tagging structures that bring consistency across T-Ads channels
• Design clear, consistent visuals for SharePoint pages and the internal knowledge-sharing network
• Test navigation from the employee’s perspective and recommend improvements
• Facilitate or co-facilitate training sessions and walkthroughs as needed
• Document processes so the team can maintain and build on your work
• Partner with stakeholders across T-Ads to gather input and keep content aligned with their needs
  

What It Takes

• Curiosity about how people search for and use information, and the drive to challenge “that’s how it’s always been organized”
• Strong attention to detail, with the urgency to move projects forward
• Basic digital design skills and an eye for clean, consistent visuals
• Clear written and verbal communication, and a collaborative approach with stakeholders
• Experience organizing large bodies of data or content and creating finding guides, indexes, or catalogs, with an example to share
• Experience with teaching, tutoring, public speaking, or group facilitation (preferred)

Minimum Qualifications  

• At least 18 years of age 
• Legally authorized to work in the United States now and in the future  
• Must have one or more course(s) remaining in a Bachelors or Graduate degree program post internship 
• Employees of T-Mobile or Metro by T-Mobile are ineligible for external Summer Internships, please see Magenta Accelerator if interested  
   

Relocation assistance will be provided to program participants who reside more than 50 miles from the internship location. 

Intern wages range from $27/hour to $50/hour. The successful candidate’s actual pay will be based on education/STEM vs non-STEM designation.  

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.