Field Service Technician 2
$27 - $30/hr
Senior
Marlborough, MA, USA
Hybrid
Field ServiceEquipment Field Service
About the job
Requirements
- A high school diploma or GED is required.
- A valid driver's license, a solid driving record, and vehicle insurance are required.
- A reliable vehicle is required.
- The ability to drive up to two hours for service outside the general area or assigned territory is required.
- At least five years of experience in maintenance, troubleshooting, and repair of copier or printer office equipment is required.
- Industry knowledge of major copier and printer manufacturers, such as Kyocera, Canon, Ricoh, or Xerox, is required.
- Strong customer service and communication skills are required.
- Superior communication skills and strong attention to detail are required.
- Excellent listening skills are required.
- Highly efficient phone skills are required.
- Strong decision-making and problem-solving skills are required.
- Strong systems skills, including Excel and Microsoft Office, are required.
- The ability to adapt and work independently is required.
- The ability to lift and carry 50 pounds, and to pull, lift, reach, and transport equipment parts and boxes, is required.
Responsibilities
- Set up, install, manage, and repair office equipment on-site and off-site at client locations.
- Provide timely support that meets customers' needs.
- Investigate and resolve advanced maintenance and repair issues.
- Manage accurate inventory of tools, parts, and supplies.
- Advise customers on equipment operation and maintenance.
- Assemble machines to specifications using hand and power tools and measuring devices.
- Run machines to test part functionality.
- Conduct preventive maintenance and calibrations of office equipment.
- Troubleshoot equipment, identify malfunctions, and determine their causes.
- Provide on-site customer service and remotely assist clients with concerns.
- Work closely with the Systems Support and Installation Manager to perform remote technical fixes and installations of printer and multifunction printer systems.
- Deliver customer-centric service for small, medium, and large printer and multifunction printer installations.
- Provide technical user training so end users can efficiently operate their printer and multifunction printer equipment.
- Analyze and resolve customer and machine service scenarios.
Desired Qualifications
- Networking knowledge is preferred.
- Experience in a customer support department supporting clients' technical needs, such as office equipment repair, information technology, manufacturing equipment, or a service-based business or related industry, is preferred but not required.
About the company
Boston Document Systems provides office printing and copy technology solutions with strong local support across New England. It offers Digital Multi-functional Copying Systems, Managed Print Services, IT Management, Scanning/Archiving, and Document Management Systems, delivered through hardware, software, and services. The company differentiates itself with a highly customized, customer-focused approach and a commitment to improving productivity and customer satisfaction, backed by highly trained staff. Its goal is to help businesses lower costs and increase efficiency by streamlining document workflows and providing dependable support.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Boston, Massachusetts
Founded
2011
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Simplify's Take
What believers are saying
- BDS is hiring in 2026, signaling active demand and field expansion.
- The company’s 2026 website highlights new buyer guides and ongoing marketing momentum.
- Dealer consolidation creates acquisition targets and referral opportunities across New England in 2026.
What critics are saying
- DEX Imaging’s July 2026 New England Copy Specialists deal intensifies dealer consolidation.
- Xerox, HP, Ricoh, Canon, and Konica Minolta pressure margins and vendor dependence.
- If BDS cannot scale service fast, larger dealers will absorb local accounts by 2027.
What makes Boston Document Systems unique
- BDS bundles copiers, printers, and document management from Marlborough, Massachusetts.
- The 2024 American Business Equipment, Copilabs, and Copitex acquisition expanded New England coverage.
- The 2026 ACT Group merger strengthened integrated office-solutions breadth across the region.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Professional Development Budget
- Company Outings and Events
- Hybrid Work Options
- Remote Work Options
- Paid Vacation
- Pet Insurance