Global Marketing Communications Manager

Global Marketing Communications Manager

Civica · London, United Kingdom (Hybrid) · — · Posted 2026-11-13

Workplace: hybrid

Department: GTM - Non-ELT/SLT - New

Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Global Marketing Communications Manager at Civica

As Global Marketing Communications Manager, you’ll be sitting in the marketing team to shape and deliver customer communications for key projects and initiatives across Civica. You’ll partner with teams across Marketing, Product, Engineering, Support and other areas of the business to understand complex projects and turn them into clear, engaging communications.

You’ll have the opportunity to influence the customer journey, create communication plans and use insights to continuously improve how and when we communicate with our customers.

What you will do to be successful in this role

Responsibilities:

• Partner with global project teams to understand business initiatives, define communication requirements and provide regular updates on communication activity.
• Develop customer journeys, briefs and integrated communication plans that align with project objectives, audience needs and delivery timelines.
• Work closely with Field Marketing, Brand and the wider marketing team to coordinate communication calendars and deliver consistent, engaging customer communications.
• Collaborate with business and data teams to identify the customer audiences and segments required for targeted digital communications.
• Manage stakeholder reviews and approvals, keeping project teams and the wider marketing function informed of progress, dependencies and potential impacts on other customer communications.
• Monitor communication performance, apply a test-and-learn approach and adapt plans to improve engagement and achieve the intended business and customer outcomes.

Requirements

• Significant experience developing and delivering project-based, customer or marketing communications within a complex organisation.
• Strong project management and problem-solving skills, with the ability to manage multiple priorities and deliver high-quality work to agreed timelines and budgets.  
• Excellent written and verbal communication skills, with the ability to turn complex information into clear and engaging communications for different audiences.
• Demonstrable experience building trusted relationships and influencing stakeholders at all levels, including senior executives and cross-functional teams.
• A creative, curious and improvement-focused approach, with a commitment to testing new ideas and delivering best-in-class communications.
• Strong analytical skills and confidence using data and performance insights to evaluate effectiveness and inform communication decisions. Experience with tools such as Salesforce, Salesforce Marketing Cloud, Power BI, Excel or PowerPoint would be advantageous.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

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