Florist Supervisor

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will lead the team to ensure the smooth and efficient running of the Florist and hotel decoration. As a Florist Supervisor, you’re not just ensuring the upkeep of the hotel’s public spaces – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in Florist or hospitality management.
• Strong team management skills.
• Excellent attention to detail and organizational abilities.
• Effective communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.

Here’s what you’ll do during a typical day:

• Assist in preparing and arranging fresh flowers, floral displays, bouquets, flower baskets, and decorative arrangements according to hotel standards.
• Support daily floral requirements for guest suites, public areas, restaurants, events, weddings, VIP arrivals, and other hotel functions.
• Assist with the preparation and delivery of guest floral orders, ensuring accuracy, presentation, and timely delivery.
• Maintain and refresh floral arrangements throughout the hotel, replacing wilted or damaged flowers when required.
• Receive fresh flower deliveries and check the quality, quantity, freshness, and condition against orders or delivery documents.
• Properly condition, trim, hydrate, and store fresh flowers and foliage to maintain quality and maximize lifespan.
• Maintain the flower chiller, florist workshop, flower shop, storage areas, tools, equipment, and work surfaces in a clean, hygienic, and organized condition.
• Monitor flower and floral supply inventory, including vases, pots, floral foam, ribbons, wrapping materials, accessories, and decorative items.
• Assist with stock counts and inform the Florist Manager/Assistant Manager of low stock, damaged items, or replenishment requirements.
• Minimize flower wastage through proper handling, storage, rotation, and utilization of available materials.
• Assist in caring for indoor plants and decorative plants throughout designated hotel areas.
• Support the setup and dismantling of floral decorations for festive seasons, weddings, banquets, special events, and hotel promotions.
• Ensure all floral arrangements reflect the Waldorf Astoria luxury image, Brand Standards, and Forbes Service Standards.
• Handle flowers, tools, chemicals, ladders, equipment, and decorative materials safely and in accordance with hotel safety procedures.
• Coordinate with Housekeeping, F&B, Events, Front Office, Personal Concierge and other departments regarding floral requirements and delivery schedules.
• Maintain professional grooming and provide courteous assistance when interacting with guests and Team Members.
• Attend daily briefings, departmental training, and operational meetings as required.
• Perform other reasonable duties assigned by the Florist Manager or Housekeeping Management to support hotel operations.