ROWI

Teen and family mental health services

Care Coordinator

Case Management & AdvocacyUpdated on Nov 14

Full-timeLong Beach, CA, USA$22 - $24 /hrIn-person

About the Job

Requirements

A high school diploma is required; a bachelor's degree is preferred.
At least two years of driving experience is required.
At least one year of experience working with children in a therapeutic setting is required.
A valid driver's license and eligibility for insurance coverage with the agency's vehicles are required.
A valid First Aid and CPR certification is required, or the employee must be willing to obtain it.
The role requires basic computer proficiency, clear and efficient documentation, effective time management, and the ability to work with minimal supervision.
The role requires maintaining clear boundaries with clients and staff, setting limits, and managing clients who need direct supervision.
The role requires appropriate written and verbal communication with families and other professionals and the ability to work effectively within an interdisciplinary team.
The role requires setting priorities and handling multiple assignments, and communicating with people from varied educational and cultural backgrounds.
The role requires coping constructively with stressful situations and demonstrating tact, initiative, resourcefulness, professionalism, enthusiasm, and a nonjudgmental attitude.

Responsibilities

Coordinate individualized services for ROWI clients, including orientation, transportation, doctor visits, and schedules.
Ensure programs and services meet required standards and clients receive appropriate care.
Supervise clients and ensure they attend designated groups during programming.
Facilitate assigned groups and activities as designated by the Facility Manager.
Conduct admission orientations on the day of admission, or assign them to another staff member when unavailable; perform urine analysis screening, PHQ-9, and other directed assessments.
Ensure compliance with Joint Commission standards.
Complete shift reports and share relevant information with the team.
Coordinate transportation schedules, drive clients as needed, and document transportation and group activities in the electronic medical record.
Administer urine analysis and submit the related documentation in the electronic medical record.
Assist with facility cleanliness as needed and coordinate clients' daily lunch.
Maintain client confidentiality and submit all electronic medical record documentation within 24 hours.
Attend designated staff and in-service meetings, comply with the dress code, complete tasks accurately and on time, and perform other duties assigned by management.

Desired Qualifications

Experience with junior high or high school students is preferred.

At ROWI Teen & Parent Wellness Centers, we are dedicated to transforming the lives of adolescents struggling with mental health issues.

Why ROWI?

Culture of Care: We pride ourselves on a supportive and collaborative work environment where your well-being is a priority.
Work-Life Balance: Embrace a balanced professional life with no evening or weekend shifts, encouraging a healthy work-life harmony.
Fun and Fulfillment: Enjoy a workplace where fun and professional fulfillment go hand in hand, ensuring every day is rewarding.
Comprehensive Benefits: Benefit from competitive packages including healthcare, PTO, sick leave, and 401k matching, supporting both your personal and professional growth.

Position Summary:
Under the supervision of the Program Director the Care Coordinator is responsible for anything related to the coordination of care for all ROWI clients. The Care Coordinator will coordinate individualized service including orientation, transportation, doctor visits, and schedule.

Duties and Responsibilities:

Ensures programs and services are implemented at the highest standards and clients receive the highest level of care.
Responsible for client supervision and ensuring they attend designated groups throughout programming.
Facilitate assigned groups and activities as designated by the Facility Manager.
Conduct client orientation for all admits on day of admission or assign to another staff if not available. Including UA screening, PHQ9 and other assessments as directed.
Ensure compliance with Joint Commission Standards.
Document shift reports and share pertinent information with the team.
Coordinate the transportation schedule for all clients and drive clients as needed.
Document all transportation and group activity in EMR.
Administer and submit documentation in EMR for client Urine Analysis.
Assist with facility cleanliness as needed.
Responsible for coordinating client lunch daily.
Serve as a role model to treatment staff, clients, employees, and guests through a positive, caring, and professional attitude.
Maintain the confidential nature of clients and related activities.
Comply with the dress code.
Complete tasks in a timely and accurate manner.
Attend designated staff and in-service meetings.
Any additional duties as assigned by the management team.
Ability to maintain clear boundaries with clients and staff, set limits and manage clients when in need of direct supervision. Maintains appropriate and professional interactions with clients and staff.
All documentation in EMR must be submitted within 24 hours.

Other Related Skills and Abilities:

Ability to manage time effectively.
Ability to work with minimal supervision.
Proficient in basic computer skills.
Able to maintain clear boundaries with clients and staff.
Engage in appropriate written and verbal communication with families and other professionals.
Strong interpersonal and organizational skills.
Excellent written and verbal communication skills.
Work effectively within an interdisciplinary team environment.
Ability to set priorities and handle multiple assignments.

Basic Education and Experience Required:

The Care Coordinator will have a minimum of a high school diploma, Bachelor’s degree preferred.
Minimum of two (2) years driving experience required.
Minimum of 1-year working with kids in a therapeutic setting
Experience with junior high or high school students is preferred.

Knowledge/Competencies:

Must be able to communicate with people from all educational and cultural backgrounds.
Must cope constructively with stressful situations.
Must demonstrate tact, initiative, resourcefulness, professional manner, enthusiasm, and non-judgmental attitude.
Documents clearly and efficiently.
Must have strong written communication skills.
Strong interpersonal and organizational skills.
Excellent written and verbal communication skills.

Additional Requirements:

Must have a valid driver’s license and eligibility for insurance with agency’s vehicles.
Must have valid First-Aid & CPR Certification or be willing to obtain.

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About the Company

ROWI

Teen and family mental health services

ROWI Teen & Parent Wellness Centers provide mental health services for youth and families, with programs designed for kids aged 8-12 and teens 13-17 across 25 locations. They offer intensive and partial hospitalization (IOP and PHP), family therapy, and parent support in small-group settings, using a mix of creative, physical, and social-skills development approaches. A core element is the UCLA PEERS curriculum for social skills, and the centers emphasize family involvement, training parents to improve relationships, increase effectiveness, and support children’s self-discipline. The arrangement positions ROWI as a partner in mental health, including an official collaboration with the Los Angeles Rams, and aims to treat mental health as a strength while prioritizing short-term care as the foundation for long-term wellness. Their goal is to help young people and their families build resilience and thrive with skills that last a lifetime.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Thousand Oaks, CA
Founded: 2017

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