Engineering Manager - Field Diagnostics Engineering

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.   The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. The Field Diagnostics Engineering team builds the hardware and software diagnostic solutions that support field repair technicians and enhance the Apple customer ownership experience. In this role, you will lead a high-performing team to deliver these critical solutions and drive innovation within AppleCare.

Minimum Qualifications

Bachelor’s degree or Master's degree in Computer Science, Computer Engineering, or a related field, or equivalent experience. 10+ years of experience in software development, with 4+ years in an engineering management role. Experience programming in macOS or iOS ecosystems (Swift/Objective-C), including building and debugging system or application-level software. Experience with computer architecture and hardware/software interactions.

Preferred Qualifications

Experience with macOS or iOS system architecture, including security models. Knowledge of CPUs, GPUs, and SoCs. Experience with field diagnostics, manufacturing, or repair workflows. Experience with diagnostics, logging, telemetry, or observability systems. Ability to lead and influence cross-functional teams and operate effectively in ambiguous, fast-paced environments. Focus on execution, quality, and reliability, with a track record of delivering complex systems. Communication skills to articulate complex technical concepts to cross-functional teams and leaders.

Description

As the Engineering Manager for Field Diagnostics Engineering, you will lead a team that has proven itself by delivering high-quality hardware and software diagnostic solutions. You will build and nurture partnerships with cross-functional teams both within and outside of AppleCare. You will be hands-on, disciplined, and driven to succeed in a challenging environment, ensuring our field repair technicians have the tools they need to provide exceptional customer experiences.

Responsibilities

Lead, hire, grow, and mentor a high-performing engineering team. Own and deliver end-to-end systems, from requirements through launch. Apply Generative AI to improve engineering productivity and development workflows. Build systems at scale and use data to drive engineering decisions. Drive test strategy and automation at scale.