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Element451

AI-driven CRM for higher education

Team Lead – Delivery Management

Full-TimeUpdated
No salary listed
Senior
Remote in Serbia
Remote
Engineering ManagementEngineering Leadership

About the job

Requirements
  • At least 6 years of professional software engineering experience in a complex, multi-tenant software-as-a-service product, including meaningful hands-on technical work.
  • At least 1 year of experience leading engineers as a manager, technical lead, or team lead, with responsibility for outcomes through other people.
  • Enough technical depth in PHP/Laravel, TypeScript (NestJS/Angular), MongoDB, and AWS to contribute substantively to architecture discussions, review pull requests, and make sound trade-off decisions.
  • Hands-on experience delivering customer-facing artificial intelligence or agentic capabilities in production, including working knowledge of knowledge grounding and retrieval, tool use, evaluation and regression testing, human-in-the-loop design, observability, latency, reliability, safety, and cost; ability to discuss evaluation of behavior, failure management, production performance monitoring, and safe releases.
  • A track record of delivering velocity, predictability, and quality for a team or significant scope through production release.
  • Comfort with a cycle-based product development methodology.
  • Commitment to building an AI-forward team and willingness to use Cursor, Claude Code, Codex, or comparable tools.
  • Ability to communicate effectively at engineering-detail and leadership-summary levels in one-to-ones, team retrospectives, product planning, incident reviews, and leadership reviews.
Responsibilities
  • Own the Bolt team’s end-to-end delivery, including velocity, predictability, quality, and production outcomes, from cycle planning through release and operation in production.
  • Shape and plan team cycles by sizing and scoping work to deliverable boundaries, grounding commitments in engineering analysis, and representing team capacity and constraints to Product before commitments are made.
  • Maintain current awareness of team capacity, workload, delivery risk, and operational health, and surface concerns early.
  • Partner with Bolt Product leadership to translate product outcomes into deliverable engineering scope and make cross-team ownership and dependencies explicit.
  • Own the team’s engineering–quality assurance contract, including when quality assurance engages, the criteria for an engineering handoff, and quality gates required before release.
  • Reinforce standards and architecture owned by Senior and Principal Engineers; hold the team accountable for code quality, review thoroughness, testing, sound architecture, and responsible artificial intelligence engineering.
  • Own team release health, drive completed work into production, and remove organizational and process blockers that delay deployment.
  • Ensure changes to agent behavior, prompts, models, knowledge retrieval, tools, and orchestration are evaluated according to risk, with production-informed regression coverage, repeatable evaluations, explicit release gates, progressive rollout, monitoring, rollback, and feedback loops that turn failures into durable test coverage.
  • Use product and operational signals, including correctness, relevance, safety, latency, reliability, adoption, and cost where applicable, to assess release health, make trade-offs visible, and present evidence-based decisions to Product and Engineering leadership.
  • Remain hands-on where needed, especially while the team is small; engage with technical challenges, review pull requests for high-risk and high-signal work, and participate in incident response.
  • Engage substantively in the design and operation of production artificial intelligence systems, including agent workflows, knowledge grounding and retrieval, tool use, human escalation, observability, evaluation, and safe rollout.
  • Escalate architectural and cross-domain technical decisions beyond the team’s scope to the Principal Engineers who own them.
  • Hold artificial-intelligence-assisted development work to the same standards as manually written work and model disciplined, accountable use of artificial intelligence tools.
  • Lead, coach, and grow a team of three to eight engineers through regular one-to-ones, actionable feedback, and career development.
  • Own team hiring, including sourcing, evaluation, and onboarding, and address underperformance early, directly, and constructively.
  • Develop the team’s ability to work across product engineering and artificial intelligence engineering and reason about deterministic software behavior and probabilistic artificial intelligence behavior.
  • Build a team culture of excellence, ownership, and psychological safety; celebrate collective wins and address friction before it compounds.
  • Build dependable customer-facing artificial intelligence capabilities for institutional daily workflows, including agentic and knowledge-grounded experiences, intelligent automation, and artificial-intelligence-assisted workflows.
  • Drive artificial intelligence adoption as a delivery lever by identifying opportunities across the software development lifecycle, piloting tools, and measuring impact against delivery outcomes.
  • Partner with Product, Design, Quality Assurance, and Engineering to surface delivery status, risk, ownership ambiguity, and resourcing needs early and credibly.
  • Represent team constraints and capacity honestly in Product–Engineering planning and escalate cross-team blockers to the Director.
  • During planning, work with Product, engineers, and Principal Engineers to scope deliverable cycles based on capacity, complexity, risk, and dependencies; ensure team participation in refinement and communicate capacity before commitments.
  • For artificial intelligence work, ensure intended behavior, success measures, known failure modes, data or evaluation needs, and rollout expectations are explicit enough to support engineering commitments.
  • Ensure an appropriate design process is applied to features with broad implications, material artificial intelligence behavior risk, or significant architectural risk, in partnership with Principal Engineers; document design outcomes and treat raising the need for design as sound judgment.
  • Ensure designs account for knowledge and data dependencies, agent tools and permissions, human escalation, shared platform boundaries, observability, evaluation, latency and cost constraints, and failure behavior.
  • Hold the team to consistent engineering standards for code quality, pull request hygiene, review thoroughness, and unit testing, reinforcing standards owned by Principal Engineers.
  • Monitor progress without micromanaging, remain aware of each engineer’s progress, surface blockers early, and remove obstacles.
  • Enforce testing obligations as part of completion, including shipping unit tests with code and integration tests for cross-boundary paths; own the engineering–quality assurance contract and resolve friction at that boundary.
  • Ensure artificial intelligence behavior is tested according to risk using deterministic checks where possible, representative regression datasets, calibrated evaluation where judgment is required, adversarial and failure-path coverage, and human review for sensitive workflows.
  • Follow organization-wide release standards, remove deployment blockers, and ensure material artificial intelligence behavior changes have deliberate rollout and rollback plans, monitored production signals, and a clear response owner for regressions or unexpected cost, latency, safety, or quality changes.
Desired Qualifications
  • Familiarity with Shape Up or a comparable cycle-based product development approach.

About the company

Element451 offers an AI-driven CRM and student engagement platform for colleges and universities. It centralizes communications, workflows, and data to streamline administration, boost student engagement, and improve enrollment. The platform provides AI-powered outreach, task automation, and analytics through a subscription-based model, with optional consulting and implementation services. Its focus on higher education workflows and integrated tools aims to help institutions increase enrollment, support student success, and create a connected campus experience.

Company Size

51-200

Company Stage

Growth Equity (Non-Venture Capital)

Total Funding

$179M

Headquarters

Raleigh, North Carolina

Founded

2018

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Simplify's Take

What believers are saying

  • June 3, 2026 Encoura Connect embeds analytics directly into revenue and retention workflows.
  • April 13, 2026 growth doubled year over year; new customers rose 50%.
  • Dec 2024's $175 million PSG investment funds product depth and go-to-market expansion.

What critics are saying

  • Salesforce, Anthology, and Slate can bundle similar AI workflows and crush pricing.
  • Higher-ed budgets stay brittle; delayed procurements extend sales cycles past the 2026-2027 cycle.
  • A single bad fraud incident or FERPA breach would destroy trust and kill expansion.

What makes Element451 unique

  • September 2026 Bolt Fraud Detection pairs Socure identity signals with agentic workflows.
  • May 30, 2026 Bolt became standalone, integrating Slate, Salesforce, Banner, and Workday.
  • Element451 serves 350-plus institutions, including Columbia, LSU, Tulane, and Georgia system.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Remote Work Options
  • Home Office Stipend
  • 401(k) Company Match
  • Flexible Work Hours
  • Paid Vacation
  • Paid Holidays
  • Professional Development Budget

Growth & Insights and Company News

6 month growth

1%

1 year growth

-2%

2 year growth

0%
U.S. Securities and Exchange Commission
Oct 25th, 2026
EDGAR Filing Documents for 0001792588-21-000001

EIN.: 824038824 | State of Incorp.: DE | Fiscal Year End: 1231Type: D | Act: 33 | File No.: 021-397180 | Film No.: 21853370

PR Newswire
Oct 21st, 2026
Element451 launches agentic AI platform for continuing education and workforce teams

Element451, an AI platform for higher education, has announced Element451 for CE and Workforce, a product for continuing education and workforce development teams. It will be available in spring 2027. Institutions can add Bolt AI agents to their existing registration systems, or adopt Element for CE and Workforce, an AI CRM for non-degree programs. The CRM can run independently of an institution's main CRM. The agents can guide learners to programs, follow up with prospects at any hour, and fill open seats. A workforce partnerships agent can help manage employer relationships. The launch follows 10% growth in undergraduate certificates last spring, the fastest of any credential type, according to the National Student Clearinghouse Research Center.

PR Newswire
Sep 29th, 2026
Element451 launches Bolt Fraud Detection with Socure to combat $350M ghost student fraud in US higher education

Element451 has launched Bolt Fraud Detection and Resolution, an AI-powered solution developed with identity verification firm Socure to combat fraud in higher education. The product uses AI agents to continuously monitor applicant and student data, verify identities, and investigate suspicious activity. The system addresses a growing problem that has cost US taxpayers at least $350 million over five years, according to the Department of Education's Inspector General. Traditional detection methods flag suspicious applications but leave staff to manually investigate and follow up. Fraud Detection and Resolution automates the verification process whilst keeping final decisions with human staff. The platform integrates Socure's identity technology, which can verify up to 98% of applicants and is used by the US Department of Education for FAFSA processes. At Galveston College in Texas, the technology has flagged over 1,100 potentially fraudulent applications from 6,200 received, with nearly 90% confirmed as fraudulent upon review.

Element451
Sep 29th, 2026
Element451 introduces Bolt Fraud Detection and Resolution, an agentic solution built with Socure to close the gap on higher education fraud.

Element451 introduces Bolt Fraud Detection and Resolution, an agentic solution built with Socure to close the gap on higher education fraud. Updated Oct 01, 2026 Built in partnership with Socure's identity verification technology, the new product will expand on Element451's fraud detection capabilities, putting AI agents to work to help combat a fraud problem now costing higher education millions nationwide. RALEIGH, N.C., September 29, 2026 - Element451, the AI platform built for higher education, today announced Bolt Fraud Detection and Resolution, the next evolution of its fraud detection capabilities. Bolt Fraud Detection and Resolution will continuously monitor applicant and student data, in tandem with Socure to verify identity and investigate unusual or suspicious activity, while then taking follow-up action directly, and coordinating with staff toward a final decision. The partnership with Socure, the leading AI-native trust infrastructure for global identity and risk intelligence, brings its fraud and identity signals to the center of that work. Fraud has become a significant financial and legal risk to higher education institutions, as well as a barrier to access for legitimate students. Detection technology alone isn't keeping pace. Schemes are evolving faster than institutions can manually chase evidence, verify identities, and follow up with applicants. The Department of Education's Inspector General has said "ghost student" fraud cost taxpayers at least $350 million over the past five years. Fraud Detection and Resolution will address exactly that gap, with AI agents acting on behalf of staff to keep every case moving. Fraud Detection and Resolution will give staff a coordinated workflow for screening, verification, review, and follow-up. Instead of a process that ends at the fraud flag, staff will be able to see why a record needs attention, review the available evidence, request identity verification, and document the outcome. An AI agent will then handle the follow-up work, coordinating verification requests and surfacing unresolved cases for review, so nothing sits untouched while staff keep full control of the outcome. From detection to decision. Schools have traditionally combated fraud through systems built to flag a suspicious application. To block as much fraud as possible, those systems are often tuned to catch anything unusual, which means legitimate students can get flagged too, and risk being delayed or blocked from registering or receiving aid. Once a flag goes up, staff are left to do the rest, chasing down evidence across disconnected systems, tracking down the applicant for verification, and documenting a decision, often while the case sits with no clear owner as it moves between staff. For institutions already stretched thin, that gap between detection and resolution is where fraud slips through, and where legitimate students can get caught in it. Fraud Detection and Resolution is designed for AI to do the legwork and staff to make the call. The agent handles the manual work that eats up staff hours, while the final fraud determination, along with any admissions or financial-aid decision, stays with the people accountable for it. "For schools, this isn't just about catching fraud, it's about maintaining student access and alleviating the tremendous pressure administrators have to catch and act on every single potential case. Pairing Socure's identity technology with our Bolt agents means institutions can augment their team with powerful AI agents utilizing the most accurate and extensive fraud detection technology available," said Ty Fujimura, Chief Product Officer at Element451. Element451 chose Socure to build on its existing fraud detection capabilities and strengthen the identity verification at the center of Fraud Detection and Resolution. Socure's identity technology is used by the U.S. Department of Education to secure the FAFSA process nationwide, and its platform is able to verify up to 98% of applicants. Its fraud models are also built to catch patterns common across higher education and ghost students, including high risk emails, repurposed phones, high-risk digital traffic, and coordinated fake identities across applications. "Fraud in higher education is becoming more sophisticated, more coordinated, and harder for institutions to address through manual processes alone," said Jordan Burris, Head of Public Sector at Socure. Its partnership with Element451 brings together identity intelligence and agentic workflows to help institutions move from detecting suspicious activity to resolving it faster and with greater confidence. For institutions, that means catching more fraud earlier and resolving questionable cases without adding more manual work for already stretched teams." How Fraud Detection and Resolution works. Fraud Detection and Resolution is designed for the admissions, enrollment, and fraud-review staff who investigate suspicious applications and contact records, whether their institution runs on Element451's AI CRM, another CRM or student information system, or an existing fraud detection tool. Rather than adding another tool to check, it fits directly into the review work already underway, giving staff a clear owner and a documented outcome for every case. Institutional data remains fully confidential, processed in Socure's FedRAMP-certified environment. Here's how that may look at an institution: * An application is flagged as moderate-risk, prompting staff to review the evidence, identify what's missing, and coordinate verification before documenting an outcome. * When a record needs a second look, staff can request a live video appointment to further validate identity, while keeping every earlier attempt on file. * After enrollment, whenever Bolt detects unusual activity or changes to a student's data, Bolt will use Socure's technology to assess the risk and take appropriate action in coordination with staff. * When a case remains unresolved, staff get an owned investigation, with the evidence, communications, and verification attempts already in place. * For institutions on an existing CRM, student information system, or fraud tool, records flow in through a supported integration, and outcomes reconcile back to the source system. The results are already showing up at schools using Element451's existing fraud detection capabilities. At Galveston College in Texas, the platform has flagged more than 1,100 potentially fraudulent applications out of over 6,200 received in just over a year, nearly 90% of which have held up as fraudulent on review. "Before Element451, we were manually combing through applications trying to spot inconsistencies, like a birth date that didn't line up with a high school graduation year, and I'm sure we missed a lot of fraud in the process. Now we catch it early and can act with confidence. Without that, we'd likely be finding these cases too late, after financial aid funds were already gone," said Scott Branum, Director of Admissions and Registrar at Galveston College Element451 is inviting admissions and enrollment leaders to connect now to talk through how Fraud Detection and Resolution fits into their strategy. For a first look at Fraud Detection and Resolution, come see Element451 at EDUCAUSE. About Element451. Element451 delivers AI products purpose-built for higher education. Bolt is the AI Agent Engine for higher education, deploying specialized agents across every stage of the student lifecycle to drive outcomes for institutions and students alike. Element is the AI-native CRM for higher education, connecting data, workflows, and AI agents across every team and every stage of the student journey. Element451 supports more than 350 institutions in powering over 60 million student journeys, including Columbia University, Louisiana State University, Tulane University, the North Carolina Community College System, and the University System of Georgia. About Socure. Socure is the leading AI-native trust infrastructure, providing identity and risk intelligence to the world. Socure is trusted by the largest enterprises and government agencies to build trust and mitigate risk with its identity verification, compliance and fraud prevention solutions. Leveraging AI and machine learning, Socure achieves the highest accuracy, automation, and capture rates in the industry. Serving more than 3,000 customers and 190+ countries across financial services, government, gaming, healthcare, telecom, and e-commerce, Socure's customer base includes the top five U.S. banks, four of the Mag 7, the largest HR payroll and workforce providers, four of the five largest U.S. crypto exchanges, the largest sportsbook and prediction market operators, 160 organizations across the public sector, and more than 600 fintechs. Leading organizations trust Socure to deliver certainty in identity across onboarding, authentication, payments, account changes, and regulatory compliance. Learn more at www.socure.com.

PR Newswire
Sep 17th, 2026
Element451 partners with NVIDIA to cut student data deduplication costs by up to 7x

Element451 has partnered with NVIDIA to develop AI models specifically for higher education, starting with improved student data management. The collaboration uses NVIDIA's Nemotron 3 Super model to enhance Element451's agentic deduplication engine, which addresses duplicate student records that can cause conflicting messages and missed deadlines. Since introducing deduplication, Element451 has seen a 53% increase in user-confirmed merges. The integration with NVIDIA's open-source model reduces underlying model costs by up to 7x, making AI more accessible for resource-constrained institutions. The partnership allows admissions and student success teams to spend less time on administrative tasks and more time directly supporting students. Element451 and NVIDIA plan to explore additional collaborations using other Nemotron models for use cases including fraud detection. Element451 currently supports more than 350 institutions.