Apple

Designs phones, computers and their operating systems

Channel Support Account Manager

Supply Chain ManagementUpdated on Nov 13

Full-timeAustin, TX, USANo salary listedIn-person

About the Job

Requirements

A Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or a relevant field is required.
At least five years of relevant Operations experience is required.
Extensive experience in reporting, data mining, and ad hoc analytics tools is required, including the ability to work with large quantities of data from varied sources.
Advanced Excel skills, including macros, are required.

Responsibilities

Own and manage procurement, supply and demand forecasting, and product movement across hardware product lines and sales channels for multiple countries and geographies.
Develop statistical and forecast models using price elasticity, seasonality, and cannibalization to inform business decisions.
Present, defend, and influence product-line business plans with senior executive leadership and cross-functional stakeholders on a weekly basis.
Build cross-functional alignment within a matrixed organization.
Evaluate supply chain risks and implement contingency plans to mitigate consumer impact, including solving problems during unprecedented events.
Manage Collaboration, Planning, Forecasting, and Replenishment with multiple channel partners and strengthen customer business relationships.
Drive and develop long-term strategic initiatives that shape Apple’s supply chain and omnichannel roadmap.
Plan and execute New Product Introduction operational activities to support customer experience across Apple’s routes to market.
Identify process-improvement opportunities involving tools, workstreams, and systems, and drive solutions from conception through implementation.
Manage supply allocation and distribution across channels and reseller partners to maximize financial results and customer experience.
Manage operations across global original equipment manufacturers and origin locations.
Drive supply chain innovation in support of Apple’s sustainability and carbon-neutrality goals throughout the supply chain by 2030.

Desired Qualifications

An MBA or advanced degree is preferred.
Demonstrated data-driven decision-making skills are preferred.
Ability to influence peers using data-driven models and gain acceptance in sensitive situations is preferred.
Detail orientation, self-motivation, and the ability to work independently or in a team are preferred.
Presentation skills are preferred.
Listening, verbal, and written communication skills are preferred.
Process-improvement skills, including Six Sigma or Business Process Improvement experience, are a plus.
Ability to maintain composure and a positive attitude in a challenging, fast-paced, changing environment is preferred.
Ability to synthesize quantitative and qualitative data is preferred.
Ability to think strategically and execute operational strategies that achieve measurable improvement is preferred.
Experience driving large-scale programs and establishing measurement systems is preferred.
Program management, operations, supply chain, logistics, sales support, and business process mapping skills are preferred.
Experience with resellers or telecommunications, supply and demand planning, and logistics is well regarded.
Ability to make decisions and deliver results under tight timelines, handle ambiguity, create in an unstructured environment, multitask, maintain end-to-end customer focus, and solve problems creatively is preferred.

Summary

Imagine what you could do here! The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! As a Channel Support Account Manager, you can experience the best of both worlds, working with thousands of our external Reseller Partners as well as working closely with the best minds within other functions of Operations. This role has a wide range of responsibilities that are focused on Account Management. The position entails covering Collaboration, Planning, Forecasting and Replenishment (CPFR) weekly process with key channel partners. To achieve this end the main Account Management activities are: working with regional Supply Planning, Sales, and Sales Finance in the analysis, dedication and delivery of product. The Channel Support Account Manager is the single point of contact to the account for all monitoring, reporting, and communications of operational issues, from pre–Purchase Order (PO) activities receipt to Proof of Delivery (POD).

Minimum Qualifications

Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or relevant field required. Minimum 5+ years of relevant Operations experience Extensive experience in reporting, data mining, and ad hoc analytics tools; adept at comprehending and working with large quantities of data from a variety of sources Advanced Excel skills including use of macros

Preferred Qualifications

MBA or Advanced Degree preferred. Proven data-driven decision-making skills Ability to think in an unexpected way and influence peers with data-driven models; ability to change the thinking of, or gain acceptance of, others in sensitive situations Detail-oriented and self-motivated; able to function effectively when working independently or in a team Excellent presentation abilities Excellent listening, verbal, and written communication skills Shown process improvement skills including Six-Sigma or BPI experience is a plus with natural curiosity and desire to understand how things work Ability to operate and maintain poise and a positive attitude in a challenging, fast-paced rapidly changing environment Aptitude for synthesizing quantitative and qualitative data Ability to think strategically and execute on operational strategies to make conclusive and measurable improvement Experience in driving large scale programs and putting measurement systems in place Core functional skills: Program Management, Operations, Supply Chain, Logistics, Sales Support, Business Process Mapping; candidates with Resellers/Telco, Supply/Demand Planning and Logistics experience will be well regarded Passion and drive with phenomenal sense of urgency; we are looking for someone with tremendous self-belief, motivation and drive to be successful; excellence should be a habit for the successful candidate Ability to make key decisions and deliver results under extremely tight and stressful timelines; deal with an immense degree of ambiguity; create in an unstructured environment; multi-task; drive end-to-end customer focus; think creatively to solve problems

Description

▪ Own and manage procurement, supply/demand forecast, and movement of product valued in $B’s across all hardware product lines servicing all sales channels (Retail, E-commerce, Reseller, Education) for multiple countries/geographies. ▪ Develop complex statistical/forecast models (utilizing price elasticity, seasonality, cannibalization, etc.) to drive critical business decisions and insights. ▪ Present, defend, and influence product line business plans to senior executive leadership both internal/external to Apple and cross- functional stakeholders on a weekly basis. ▪ Influence and triangulate cross-functional alignment within a matrixed organization ▪ Evaluate supply chain risks and implement contingency plans to mitigate consumer impact, including ad-hoc problem solving during unprecedented events. ▪ Manage Collaboration, Planning, Forecasting, and Replenishment (CPFR) with multiple Fortune 100 channel partners, strengthening business relationships with our customers. ▪ Drive, influence, and develop long-term strategic initiatives that shape the future of Apple’s supply chain and omnichannel roadmap. ▪ Plan, drive, and execute New Product Introduction operational activities, ensuring world-class customer experience across all of Apple’s routes to market. ▪ Identify process improvement opportunities (tools, workstreams, systems) and drive solutions from conception through implementation. ▪ Responsible for supply allocation and distribution of hundreds of millions of units between channels and reseller partners to maximize financial results and customer experience. ▪ Influence and manage operations across 50 global OEMs lifting out of 10+ origin locations. ▪ Drive innovation opportunities within our supply chain aimed towards achieving Apple’s Sustainability and eco-friendly goals of Carbon Neutrality throughout our supply chain by 2030.

About the Company

Apple

Designs phones, computers and their operating systems

Apple designs and sells consumer electronics, from iPhone smartphones and Mac computers to tablets and wearable devices. Its operating systems manage apps and built-in functions for communication and work, while iCloud stores files and synchronizes data across devices. Customers buy additional digital services through subscriptions such as Apple Music and Apple TV, and developers distribute software through the App Store. Apple earns money from hardware sales, subscriptions and digital transactions, selling directly to customers and through retailers and mobile carriers around the world. It was founded in 1976 and has its headquarters in Cupertino, California.

Company size: 10,001+
Company stage: IPO
Headquarters: Cupertino, CA
Founded: 1976

Recently Posted Jobs

Explore more opportunities at Apple

See more jobs