At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture, and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio. You will serve as the primary post-sale point of contact after implementation and use in-depth knowledge of the products being sold, the customer industry and/or business processes, and technical expertise to facilitate adoption and utilization of Reltio products. You will inspire and guide customers towards meeting their goals through delivering unified, interoperable data to their business. As a CSM at Reltio, you will be the champion of our customers, building and maintaining strong relationships to ensure their success on our platform and the retention and growth of our customer base.

Job Duties and Responsibilities:

Account management for large enterprise customers to help them gain value from Reltio as measured by retention, adoption, growth, and customer advocacy.
Provide required visibility into Customer health by identifying adoption opportunities and retention risk to align internal teams around customer’s success.
Build a comprehensive understanding of customers' business goals and objectives, crafting a strategic success plan that aligns with and supports the achievement of those goals
Document and review the success plan, provide guidance on the customer journey and use a consultative approach to help customers achieve their goals
Hold and grow a trusted advisor relationship with customer sponsors to such that all activities are closely aligned with the customer's business case, strategy and goals allowing the full potential of the Reltio solutions to be realized.
Track, report, and benchmark all milestone related adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to the executive sponsors.
Actively promote all current products the customer has licensed while identifying additional opportunities to showcase additional features, products and services.
Demonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value
Recommends specific solutions to achieve the customer's desired result that align with best practices of the product and industry.
Design metrics and measures in order to measure ROI on the company's products by the customer.
Timely data capture and documentation within internal applications to ensure data driven decisions are being made to proactively identify adoption and retention risk.
Work closely with the sales team to identify and pursue upsell and cross-sell opportunities, foster synergy, create alignment and collaborate on the creation of customer value.
Partner with extended customer-facing account teams to develop strategic and technical plans that help customers achieve their business objectives. Manage the execution of these plans including the tracking of objectives, stakeholders, milestones, risks and metrics.
Work with Marketing teams to boost customer advocacy and develop case studies.
Facilitate and lead customer meetings with an agenda driven prescriptive approach to capture and measure their outcomes and value using our product.
Identify, document and track critical customer information such as usage, health scoring and desired outcomes to make data driven decisions across the organization to proactively identify and mitigate risk.

Skills You Must Have:

Bachelor's degree or equivalent experience;
Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software space
Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts, architecture and use cases.
Ability to apply experience and deep industry knowledge to understand and navigate a customer's decision-making process, goals, strategies, and business objectives
Ability to build consultative effectiveness and establish trust with internal and external customers
Ability to clearly articulate and quantify the business value that the solution delivers, as well as the specific business problems it addresses.
Possess strong presentation, verbal and written communication skills and command credibility with senior executives
Previous experience and expertise in data management consulting or solutioning
Previous experience and expertise in software architecture and understanding how applications fit together within a customer’s ecosystem.
Proven effectiveness at leading and facilitating executive meetings and workshops
Strong discovery skills to uncover customer problems and the value associated with solving them

Skills That Are Nice to Have:

Previous Reltio Experience
Reltio Certifications
MBA or advanced degree

At Reltio, we take a market-based approach to pay and consider a range of factors. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and other business considerations. Please note that the individual total compensation for this position will be determined at the Company’s sole discretion using the factors noted. Reltio's current market range for this role is $121,000 - $240,000

Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

At Reltio, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

Overall Market Range

$100,000—$187,000 USD

Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Overall Market Range 100000 - 187000 USD

About the company

Reltio provides a data management platform for businesses to organize and harmonize large data sets. It uses velocity packs—prebuilt components and industry-specific data models—that can be customized to fit a company’s needs, enabling data cleansing and interoperability to deliver business value within 90 days. The product targets B2B customers across technology, finance, healthcare, and retail, and is complemented by a network of service partners (systems integrators, technology vendors, data providers, consultants) that help implement the platform. Unlike some competitors that require building data models from scratch, Reltio emphasizes rapid deployment with ready-to-use packs and an ecosystem of partners to accelerate implementation. The company's goal is to help organizations manage data efficiently and gain a competitive advantage by turning complex data into actionable insights quickly.

Company Size

501-1,000

Company Stage

Late Stage VC

Total Funding

$237M

Headquarters

Palo Alto, California

Founded

2011

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Simplify's Take

What believers are saying

Reltio hit $185 million ARR and positive cash flow before SAP closed the deal.
Fortune 500 adoption remains strong, with 43 Fortune 500 customers and 49 over $1 million ARR.
AgentFlow and AgentFlow Unstructured target enterprise AI readiness across AWS, Azure, and Google Cloud.

What critics are saying

SAP now owns Reltio and Informatica, crushing Reltio's independence by 2027.
SAP MDG overlaps Reltio directly, inviting product cannibalization inside SAP accounts.
Reltio depends on SAP's close control; any integration stumble delays revenue and retention.

What makes Reltio unique

SAP completed Reltio acquisition on May 7, 2026, but keeps it standalone.
Reltio 2026.1 unifies PDFs, Word, HTML, and structured data into governed context.
Gartner named Reltio a 2026 MDM Leader, furthest for Completeness of Vision.

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Benefits

Health Insurance

Life Insurance

Paid Sick Leave

Paid Vacation

Parental Leave

Home Office Stipend

Phone/Internet Stipend

Flexible Work Hours

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↑ 0%

2 year growth

↓ -1%

Business Wire

Apr 23rd, 2026

Reltio launches platform to unlock 90% of enterprise "dark data" for AI readiness

Reltio has launched version 2026.1 of its context intelligence platform, addressing what it calls the "AI Readiness Gap". A Harvard Business Review survey found only 15% of organisations possess the necessary data foundation for Agentic AI, whilst IDC reports 90% of enterprise data remains unstructured and inaccessible to AI systems. The release introduces Reltio AgentFlow Unstructured, which ingests and extracts insights from PDFs, Word documents and HTML, unifying structured and unstructured data for the first time. A Fortune 500 insurance customer using the platform achieved a 75% reduction in manual document processing time. The update includes enhanced entity resolution, automated stewardship agents, AI-driven mapping capabilities and conversational segmentation tools. Reltio has raised $295 million to date and was named a Leader in Gartner's 2026 Magic Quadrant for Master Data Management Solutions.

KnowledgeNile

Apr 6th, 2026

Reltio named a Leader in the 2026 Gartner(R) Magic Quadrant(TM) for Master Data Management Solutions.

Reltio named a Leader in the 2026 Gartner(R) Magic Quadrant(TM) for Master Data Management Solutions. Business wire india. Reltio, a leader in AI-powered context intelligence, today announced it has been named a Leader in the 2026 Gartner(R) Magic Quadrant(TM) for Master Data Management Solutions. Reltio was also positioned furthest for Completeness of Vision. The evaluation was based on specific criteria that analyzed the company's overall Completeness of Vision and Ability to Execute. Reltio's MDM platform, Reltio Data Cloud, is a cloud-native, multitenant, multidomain MDM platform built on an intelligent data graph that unifies entities, relationships, interactions and groups. Reltio models master data as an entity graph, capturing attributes, relationships and interactions across domains such as person, organization, product and location. This supports flexible schemas, resolve-on-read patterns and consistent operational and analytical profiles exposed directly through APIs. As organizations look to connect trusted data across operational, analytical and AI use cases, modern MDM platforms are increasingly expected to support flexible data models, real-time access and broader enterprise interoperability. "Enterprises are under pressure to turn fragmented data into trusted, usable context for operations, analytics and AI," said Manish Sood, CEO, Founder and Chairman of Reltio. "We believe this recognition from Gartner as a Leader, and our position being the furthest for Completeness of Vision, which we feel reflects Reltio's long-standing commitment to helping customers unify data across the enterprise in real time and at scale. At Reltio, that vision is centered on context intelligence: giving organizations the ability to connect trusted data, relationships and interactions across the business so they can make better decisions, move faster and power AI with greater confidence." Reltio provides agent-based automation through its AgentFlow layer, offering prebuilt agents for data management and business processes, with extensibility for custom agents. The platform can also extract attributes from unstructured content, such as documents, and link them to the entity graph with lineage and traceability. In addition, Reltio offers industry-specific velocity packs for life sciences, healthcare, financial services and insurance, and for B2B, B2C, product and supplier use cases, with preconfigured data models and integrations that support faster deployments and time to value. Reltio also extends connectivity across the enterprise through the Reltio Integration Hub, helping customers integrate with more than 1,000 enterprise applications. "Master data management today must do more than create clean records. It must connect trusted data across operational, analytical and AI use cases," said Ansh Kanwar, Chief Product Officer at Reltio. "Reltio Data Cloud was built as a cloud-native, multidomain platform for that purpose. We believe this recognition underscores the strength of our architecture, from our intelligent data graph and API-first data access to AgentFlow, unstructured data enablement and industry-specific accelerators." To learn more, access a complimentary copy of the 2026 Gartner(R) Magic Quadrant(TM) for Master Data Management Solutions report here. Gartner Disclaimer Gartner, Magic Quadrant for Master Data Management Solutions, Stephen Kennedy, Lyn Robison, Divya Radhakrishnan, 6 April 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner's business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. About Reltio Reltio is a leader in data unification and management, delivering cloud-native, AI-native master data management (MDM) to help enterprises create trusted data and unlock context intelligence for analytics, automation, and agentic AI. Designed for complex, multi-vendor environments, Reltio helps organizations unify, cleanse, harmonize, govern, and activate core data from multiple sources in real time - across SAP and non-SAP systems. The Reltio Data Cloud uses advanced entity resolution, continuous data quality, and relationship intelligence within an intelligent data graph to connect data across systems and reveal the full context behind customers, products, suppliers, and other key business entities. This enables organizations to reduce data friction, improve operational execution, and accelerate time to trusted decisions. For more information, visit reltio.com

Constellation Research

Mar 27th, 2026

SAP acquires Reltio to boost Business Data Cloud for enterprise AI agents

SAP has acquired Reltio, a master data management firm, to enhance its Business Data Cloud (BDC) and support enterprise AI agents. The deal comes a year after SAP launched BDC with Databricks. Reltio's platform will unify, cleanse and harmonise both SAP and non-SAP data, providing critical context for AI applications including Joule and third-party agents. The acquisition addresses SAP's need to integrate data from multiple sources as AI agents operate across different enterprise systems. Reltio brings prebuilt industry-focused data models, matching logic and integrations that complement SAP's vertical offerings. The platform will become a core capability within SAP BDC whilst remaining available as a standalone product. SAP executives emphasised the acquisition positions the company as a leading business AI provider with improved data governance capabilities.

PR Newswire

Mar 27th, 2026

SAP to Acquire Reltio: Make SAP and Non-SAP Data AI-Ready

/PRNewswire/ -- SAP SE (NYSE: SAP) and Reltio Inc. today announced that SAP has agreed to acquire Reltio, a leading master data management (MDM) software...

SAP

Mar 27th, 2026

SAP to acquire Reltio: make SAP and non-sap data ai-ready.

SAP to acquire Reltio: make SAP and non-sap data ai-ready. March 27, 2026 WALLDORF & REDWOOD CITY - SAP SE (NYSE: SAP) and Reltio Inc. today announced that SAP has agreed to acquire Reltio, a leading master data management (MDM) software provider, to help customers make their SAP and non-SAP enterprise data AI-ready. Terms of the deal were not disclosed. Amplify the value of AI with your most powerful data Once closed, the acquisition will strengthen SAP Business Data Cloud (SAP BDC) - integral for SAP's AI-First and Suite-First strategy - and accelerate the evolution of SAP BDC to a fully interoperable enterprise data platform for enterprise-wide agentic AI. It will provide customers with the tools they need to unify, cleanse and harmonize data across sources for superior enterprise-wide agentic AI. "Reltio is a natural fit with SAP," said Muhammad Alam, member of the Executive Board of SAP SE, SAP Product & Engineering. "Acquiring them will further improve our position as a leading business AI provider, combining SAP and non-SAP data to deliver data context that business AI requires. AI cannot reach its full potential when data is fragmented across business units, platforms and domains without connection or context." By integrating Reltio after closing the acquisition, SAP will make customers' enterprise data fully AI-ready. Customers will be able to rely on trusted, high-quality data across SAP and non-SAP sources that Joule and Joule Agents use to deliver faster time-to-value for business AI. Reltio's platform helps organizations manage and govern structured and unstructured enterprise data from start to finish. Its AI-based entity resolution identifies and merges related records from different formats and applications into one reliable "golden record" system of context. Its cloud-native, AI-first design supports a single, consistent view of customers, products, suppliers, locations and employees across both SAP and non-SAP applications. Customers running AI tasks will benefit from increased reliability and consistency of data, bundled in a single source of truth, improving business AI. With that, customers can trust that AI results are correct, and AI-interactions are resolved fast. "Joining forces with SAP presents a tremendous opportunity for us to accelerate our mission," Reltio Founder and CEO Manish Sood said. "Enterprise AI needs trusted context that is open and interoperable across the heterogeneous IT landscapes our customers run. This combination accelerates our ability to deliver Reltio as the system of context across SAP and non-SAP environments, while maintaining continuity for our customers and our partner ecosystem." Reltio's data cleansing, unification capabilities and agent-driven workflows will work alongside SAP Business Suite applications to improve decisions, reduce integration complexity and deliver trusted, consistent data critical for successful business processes and AI use cases. Low latency delivery and support for the Model Context Protocol (MCP) enable real-time, multiagent workflows across SAP and non-SAP environments, allowing AI agents, such as a procurement agent, to assess supplier risk and trigger actions almost instantly using trusted, real-time data. Reltio offers prebuilt, industry-specific "velocity packs" that include data models, rules, matching logic and integrations, and solutions tailored to sectors like life sciences, healthcare and financial services. By integrating Reltio after closing the acquisition, SAP intends to accelerate its customers' ability to govern and expose master data as trusted and context-rich data products across multiple sources that serve both traditional analytics workloads and AI agents. Reltio will become a core capability within SAP BDC, with a flexible commercial model where customers can purchase Reltio as a separate solution or with other SAP products. The Reltio portfolio will also remain available as a standalone offering for the foreseeable future. The transaction is expected to close in Q2 or Q3 of 2026, subject to customary closing conditions, including regulatory approvals. About Reltio Reltio is a leader in data unification and management, delivering cloud-native, AI-native master data management (MDM) to help enterprises create trusted data and unlock context intelligence for analytics, automation, and agentic AI. Designed for complex, multi-vendor environments, Reltio helps organizations unify, cleanse, harmonize, govern, and activate core data from multiple sources in real time - across SAP and non-SAP systems. The Reltio Data Cloud uses advanced entity resolution, continuous data quality, and relationship intelligence within an intelligent data graph to connect data across systems and reveal the full context behind customers, products, suppliers, and other key business entities. This enables organizations to reduce data friction, improve operational execution, and accelerate time to trusted decisions. For more information, visit www.reltio.com. As a global leader in enterprise applications and business AI, SAP (NYSE:SAP) stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit www.sap.com. Note to editors: To preview and download broadcast-standard stock footage and press photos digitally, please visit www.sap.com/photos. On this platform, you can find high resolution material for your media channels. For customers interested in learning more about SAP products: Global Customer Center: +49 180 534-34-24 United States Only: 1 (800) 872-1SAP (1-800-872-1727) This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP's 2025 Annual Report on Form 20-F. (C) 2026 SAP SE. All rights reserved. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices. Please consider our privacy policy. If you received this press release in your e-mail and you wish to unsubscribe to our mailing list please contact [email protected] and write Unsubscribe in the subject line.

Reltio

Customer Success Manager

About the job

About the company

Get referred to Reltio

Simplify's Take

What believers are saying

What critics are saying

What makes Reltio unique

Benefits

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth