MedTech Field Service Technician

Our MedTech Field Service Technician experiences a unique opportunity employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology.  You will be responsible for troubleshooting, repairing, and updating medical devices inside of hospitals, pharmacies and other clinical settings. The current product line being supported is an automated medication dispensing system.  

This is an ON-CALL, Field Service Technician opportunity with approximately 20-25 hours per week.  While the hours are estimated and need is not guaranteed, this is historically the need.

What you will be doing in the role:

• Troubleshoot and repair existing devices and document the activities performed. 
• Replace hardware parts, as well as software updates and calibrations.  
• Perform bi-annual or yearly preventative maintenance as determined by the customer. 
• Assist in the installation and implementation of new devices at customer locations. 
• Conduct routine system checks and record data from product tests after installation and configuration.  
• Maintain and stock parts and tools assigned by customer. 
• Be available on-call including nights and weekends.
• Training for this role will be provided and is paid

Job Requirements:  

• Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems. 
• Experience as a military technician, computer technician or other complex electronics technician preferred. Experience supporting automation equipment in a healthcare setting is a plus.   
• Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.  
• Strong communication skills and ability to provide exceptional customer support. 
• This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 70 LBS 
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required 

Travel Requirement:

• Travel locally for up to 2-3 hours to support customer needs. 
• Respond to and arrive at customer sites within the service ticket’s Service Level Agreement (within 4 hours, 8 hours, 12 hours, or 24 hours per the details of each ticket)  
• Must have an active driver license and a personal vehicle to use for job related assignments
• Travel, and your time traveling is paid, as is mileage.

Preferred Attributes:

• A+ certification preferred
• Ability to work independently in customer settings with minimal supervision.

IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

Benefits: This position is not eligible for our Medical Benefits.

Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities.  Thus, upon selection, individuals must complete healthcare facility credentialing process.  To obtain credentials, individuals must meet the immunization requirements specified by the facility.  Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this. 

*Please note: Due to the nature of this role, it is not eligible for Visa sponsorship.

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