Patient Access Referral Coordinator

ENL Admitting

Compensation range:

$21.82 - $29.45

Your rate of pay will be based on applicable experience

Shift: Days Shift length: 8 Hours
Days off: Fixed If fixed, days off: Saturday & Sunday
Hours per pay period: 80

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families—care that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.

POSITION SUMMARY:

Under the direction of the Patient Access Manager, the Referral Coordinator performs their duties in a professional and organized manner requiring minimal supervision.  The Referral Coordinator must maintain strict confidentiality in all matters pertaining to patients of Enloe Health. The Patient Access Referral Coordinator is responsible for verifying and updating patient demographic data and verifying insurance eligibility. The Patient Referral Coordinator is responsible for collecting and processing departmental referrals, external reports, and data entry into the Electronic Medical Record (EMR) daily. The Patient Access Referral Coordinator is responsible ensuring all demographics, insurance and documentation is received with the order, to include chart notes necessary to obtain authorization. The Patient Access Referral Coordinator communicates with the Clinical team for Imaging to ensure orders meet the necessary criteria, to include lab work, prior exams and/or chart notes needed for the Radiologist. In addition to  working directly with the Patient Access Referral Authorization Specialist for authorization issues or concerns and the Patient Access Scheduling Coordinators to expedite any orders as deemed necessary by the physician and/or Clinical Imaging team.  The Patient Access Referral Coordinator triages incoming external orders to ensure the proper protocol is being used based on the diagnosis related to the requested image.  The incumbent will communicate to the external Providers and obtain a corrected order if needed.  The Patient Access Referral Coordinator creates a friendly, cooperative impression throughout all interactions with internal and external customers and works independently to prioritize and manage multiple functions in fast-paced environment.  The Patient Access Referral Coordinator is responsible for establishing and maintaining an orderly work environment that supports the smooth operations for the Referring Provider.

EDUCATION / TRAINING / EXPERIENCE:

Minimum:   

Two years of experience in a medical front office or back-office setting and two years clerical and data entry experience OR one year experience as a Patient Access Representative at Enloe Health

Desired:

        Knowledge of medical terminology

        Referral experience with diagnostic procedures

SKILLS / KNOWLEDGE / ABILITIES:

Must demonstrate technical competence, communication skills, good organization, planning skills, creative problem solving and sensitivity for the patient and family in crisis. Demonstrates knowledge of specialty specific diagnoses.  Able to communicate in a knowledgeable and articulate manner with clinic staff.  Able to work with other department staff and all other hospital personnel in professional, positive, efficient, and tactful manner.  Able to deal with the public in a professional and tactful manner, as it relates to questions or concerns regarding patient’s conditions, status and care preferred.  Ability to interface with all hospital departments so that the resources may be utilized to maximize patient care in an expedient fashion.  Must be able to change priorities with the ever-changing patient status and subsequent workloads required. Must possess computer data entry skills.  Must be able to fulfill the essential functions of the position.

Benefits Information

Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to:

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

Please visit the employee benefits page at http://www.enloe.org/benefits to get more in-depth benefits and coverage information or email [email protected] to receive a full summary of benefits.