Enterprise Solutions Associate

Pre-Sales & Solution Support

• Assist in gathering customer requirements, workflow details, and site information.
• Support solution architects in preparing diagrams, assessments, and configuration plans.
• Participate in customer discovery calls and pre-deployment planning sessions.

Implementation & Deployment

• Support project managers in executing deployment plans and tracking progress.
• Assist with on-site robot setup, route mapping, testing, and configuration.
• Prepare documentation, schedules, and resource plans for go-live activities.
• Help coordinate cross-functional work between Engineering, Field Ops, and Customer teams.

Training & Adoption

• Deliver or support training sessions for hospital staff across labs, pharmacy, and support services.
• Help create training materials, job aids, and workflow guides.
• Monitor early usage, gather feedback, and help customers reach stable adoption.

Post-Sales Support & Expansion

• Track utilization metrics, delivery volumes, and customer feedback.
• Identify opportunities for workflow optimization or new use cases.
• Assist senior team members in preparing expansion proposals and recommendations.
• Maintain strong working relationships with customer champions and departments.

Internal Coordination

• Document best practices, lessons learned, and customer requirements.
• Provide field feedback to Product and Engineering teams.
• Support the creation of deployment playbooks, checklists, and internal processes.

Qualifications

• 1–3 years of experience inoperations, technology support, field services, or solution delivery.
• Strong communication skills and comfort working directly with customer stakeholders.
• Ability to manage multiple tasks, coordinate with cross-functional teams, and work independently.
• Willingness to travel to customer sites (20–40%).

Preferred

• Experience with hardware/software deployments, mobile devices, or automation technology.
• Previous exposure to logistics workflows, hospital support services, or clinical project work.
• Experience delivering training or supporting end-users in a healthcare environment.
• Located in state of Florida

Success Metrics

• Timely and accurate support for deployments and go-live activities.
• Strong training delivery and early adoption outcomes.
• Reliable documentation, tracking, and communication across projects.
• Positive customer interactions and strong feedback.
• Contribution to process improvements and deployment best practices.